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David McDavid Honda Of Irving
Irving, TX
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 761 reviews
June 25, 2016
Doesn't Care David Henry doesn't care about his his sales associate's treatment of their clients and does not even have the courtesy to apologize for a mistake mad David Henry doesn't care about his his sales associate's treatment of their clients and does not even have the courtesy to apologize for a mistake made on behalf of his team. More
by cargirl216
Employees Worked With
David Henry
June 22, 2016
Very nice and good service in Dallas Thanks Michael Lee for helping me to buy new car... I am going to buy another car from you later...^^ You guys are very nice ,and did excellent job. Thanks Michael Lee for helping me to buy new car... I am going to buy another car from you later...^^ You guys are very nice ,and did excellent job... More
by joseph2016
Employees Worked With
Michael Lee
June 17, 2016
Bad Sales Experience Went there to look for a car today, found their approach very unprofessional, have bought car over the last two decades in multiple cities and countri Went there to look for a car today, found their approach very unprofessional, have bought car over the last two decades in multiple cities and countries but this has to be the worst experience. The sales folks did not seem to know what they were selling too well and almost seemed like they wanted to bully us to make a decision. I had a close friend with us also he also had the same comment. More
by Car shopper
June 13, 2016
Excellent Sales Team My wife and I had a very pleasant, no hassle visit with Mike Lee(salesman) along with support from the Magic man Mr.Lacy! We were able to secure a goo My wife and I had a very pleasant, no hassle visit with Mike Lee(salesman) along with support from the Magic man Mr.Lacy! We were able to secure a good deal and that’s not said lightly coming from an experienced car buyer. FYI we purchased a 2016 HR-V CVT and we are very pleased with the ride and especialy the deal! , More
by nray
Employees Worked With
Mike Lee and Mr. Lacy and Kal, David Henry
June 10, 2016
Lies, deceit and forgery to sell a vehicle My wife and I bought a new Honda in 2014 from Mcdavid in Irving. Fast forward to Feb of 2016. She goes in for an oil change and estimate on a minor ac My wife and I bought a new Honda in 2014 from Mcdavid in Irving. Fast forward to Feb of 2016. She goes in for an oil change and estimate on a minor accident. The finance manager sees her waiting. She was having problems due to McDavid not sending her the booklet for free oil changes. He mentioned that she should consider buying a new Honda. She said she was happy with what she had. He kept on. During the next 4 hours she said no deal and ask for her keys back 3 times. Each time they brough someone else out to talk to her. After 4 hours of talking an lots of lies a deal was made for a $500.00 sign and trade. When she is signing the paper work it showed a $3370.00 down payment. My wife questioned this. The finance employee tells her they had to move some numbers around to make it look right. A few days later I ask her how much of a refund she got for her Gap protection, extended warranty and dent protection. The car was only 18 months old and had 12,000 miles on it. She said nothing. I ask.her if it was mentioned. She said no. I called the dealership and was told in so many words that my wife was wrong and was lying. They said she had signed papers applying the $2870.00 refund to her down payment. My wife said she was never told of this. We requested the form that she signed. My wife took one look at it and said that's not my signature. McDavid said it was. So we sent all of the paperwork to a very well respected handwriting expert. A few days later she called and said it was not my wife's signature. It was a 100% forgery. It took 3 weeks to get a meeting with the general manager. He agreed it was forged. They sent us a check for the $575.00 it cost for the handwriting analysis. After that they have completely disrespected us and told us we were not entitled to anything more then the differance in the price of vehicles. We were told the employee has been fired. But they will not give us his name so we can file charges. We are in the process of getting a lawyer and getting the media involved. If you know of anyone who has bought a vehicle from McDavid and traded one in let them know about this. They do not give the customer the cancelation form giving McDavid the refund. More
by Kevin Tindle
Employees Worked With
Larry Cardwell, General Manager , David Henry, Austin Brooks
June 02, 2016
Smooth Sailing & an Amazing Experience My wife and I had been researching a new car purchase for months, so when we were involved in a car wreck, we accelerated our new -car purchase timeta My wife and I had been researching a new car purchase for months, so when we were involved in a car wreck, we accelerated our new -car purchase timetable. After more research, we used TrueCar.com to connect with local dealerships on a 2016 Honda Civic Touring. Sohaib and David McDavid of Irving were the first to reach out to us with an incredible price, which we soon accepted. After dicussing further details, we arrived at the dealership the following day and were pleasantly surprised to close our deal exactly as we had previously discussed by email. We were amazed and grateful that Sohaib's actions reinforced his rhetoric through the emails. Three weeks later and a loaner in the interim, we picked up our new car and could not be happier with the vehicle, the service, and the entire process from start to finish. We could not recommend Sohaib and McDavid of Irving more highly. You will not be disappointed with your experience - this dealership does not try any tricks, keeps to their word, and does everything within their power (and more!) to ensure you are comfortable, happy, and satisfied with the entire process. More dealerships should be like this, and Sohaib is the model dealer. It was a pleasure working with him. More
by Andrew Morris
Employees Worked With
Sohaib Imran, David Henry
May 28, 2016
Horrible finance manager named Chris. I've purchased 3 cars from your dealership in the past; however after my last visit you have lost a repeat customer. My husband and I came to trade in I've purchased 3 cars from your dealership in the past; however after my last visit you have lost a repeat customer. My husband and I came to trade in our vehicle and do an upgrade. After negotiating a price with the sales person the finance manger attempted to use his poor negotiating and communication skills. He spoke to us very condescending and at one point insulted our intelligence. In the past our visit has always been very hospitable and that is why we choose to become repeat consumers. Never again will I purchase a vehicle from your company nor will I recommend anyone to do business with you. More
by Vroberts
Employees Worked With
Chris in the used vehicle department
April 29, 2016
Cheaters and Frauds "This is the worst experience I've ever had buying a car! They are HORRIBLE!" Marshall and Ronnie Meyers are so ridiculous that they cannot be truste "This is the worst experience I've ever had buying a car! They are HORRIBLE!" Marshall and Ronnie Meyers are so ridiculous that they cannot be trusted. More
by Ram
Employees Worked With
Marshall Stackhouse, Ronnie Meyers
April 18, 2016
Customer service and professionalism a must? Steer clear! To keep it short, I have bought 3 brand new Accords from this dealer over the past 5 years. After 5 years of dealing with rude personnel and terrible To keep it short, I have bought 3 brand new Accords from this dealer over the past 5 years. After 5 years of dealing with rude personnel and terrible service, I drove off those lots for the last time. After an unfortunate series of events with my second Accord, I purchased my 2014 Accord (with no financial assistance from the sales department, of course.) Recently the transmission went out on the 2014 at 22,000 miles. After trying to talk me out of taking a loaner vehicle, they stuck me in a cheap torn up version of what should have been a CR-V. All the new Accords were "reserved" (fast forward 7 days and all those Accords are sitting unmoved in the same spots). The car was taken in on Saturday with ETA Tuesday. On Tuesday I called and was told the car was finished but they wanted to test drive it on Wednesday. Why they could not do it in the last 5 hours they were open, I do not know. Wednesday comes and I show up about 5PM (30 minute drive one way) as the car was to be done by 3. "Oh, we tried calling and you didn't answer. Car won't be done until tomorrow at noon. They are waiting for a new part to come in for the transmission." Mind you I was told the transmission had already been installed and such the day before. Also, my official phone bill has no call from that dealer on that day; go figure. On Thursday, I receive a call about 10:30 saying it won't be done until 3. Still not sure what happened to noon, but I digress. When I arrive, and get in my car to leave shifting the car into drive it feels like the car had just been rear ended. Not to mention the car sounded and felt 10X worse than it did with the broke transmission. At that point, I was so fed up with the service at this dealer over the past 5 years that I drove off that lot and promptly went and found a dealer who was willing to get me full price for the vehicle even with the TERRIBLE transmission job (they assured me they would make sure the vehicle was properly fixed before resale) and that is all she wrote. I purchase brand new about every 2 years, and leases are not in my best interest with the miles I drive. So the only ones losing out is this dealer. A few pointers to the dealer: send your workers to professionalism and leadership training before they deal with the public. Small things such as a SMILE go a long way! Nobody in your service department apparently has ever heard of a smile or manners. Also, SCHEDULED APPOINTMENTS should be binding! When I make a verbal appointment over the phone to ensure that I can get in and out, it should NOT take 2 and 1/2 hours to complete an oil change. And yes, it consistently took this amount of time over all the year servicing my cars at McDavid. The problem most often was my car being finished and being parked and forgotten. I monitored this situation over several visits and I just set back to see how long it took for someone to bring my car around. It is not the customer's job to do what you all SHOULD be doing. Though I will never buy a vehicle from this dealer again, I hope these suggestions help the dealer weed out these service personnel who have absolutely no idea what they are doing. Also, please share with the sales personnel that they do not know everyone's background. It is not a wise idea to try the age old sales tactics anymore. Holding a potential trade hostage, not cute. This is why I always give personnel a valet key and keep my actual key so I can retrieve my car myself. Your employee Travis also needs an attitude adjustment, quick! I don't appreciate the condescending tone he took with me and my friend when I brought her to the dealer for a purchase in August of 2015. It is also advisable that you don't tell a customer about their own finances. To make statements like if you can't afford this car you certainly won't be able to afford that one. It is not a point of affordability, it boils down to finding a deal fair for both parties and you cannot expect anyone to believe a dealer "loses" money on every car. That is a sales tactic my grandparent's generation used and it is old. More
by jlspence91
Employees Worked With
Service Department (general)
April 04, 2016
Bait and Switch Never in 50 years have I been subjected to such sleazy sales tactics. They either refuse to commit to price for the car and/or your car in trade or b Never in 50 years have I been subjected to such sleazy sales tactics. They either refuse to commit to price for the car and/or your car in trade or barrage you with form texts which contain a price quote which they can't meet. They neither return your calls to the so called sakes manager, all the while trying to lure you back to the dealership where they will not honor the impossibly low offer for a new car, but will try to harass you Into buying one anyway. Avoid this place! More
by Dejavu71349
Employees Worked With
David Henry, Travis Quadlander
