David McDavid Honda Of Irving

BUYERS BEWARE OF LEA GIBSON AND MCDAVID HONDA OF IRVING. I wish someone would have warned me before making my purchase. They could care less about you and only want your money to steal it from you. You agre I wish someone would have warned me before making my purchase. They could care less about you and only want your money to steal it from you. You agree on terms and prices with a "pencil contract" but when you go to sign the papers in finance, they charge you more ($2000 more) than you agreed upon for the car and adjust things without your knowledge but they work the numbers so it is not easy to figure out in the paperwork without an attorney. They like to bait and switch and then tell you they only made $50 on the car so you got a great deal. Some of the Google reviews posted are exact representations of how they like to do business based on my first hand experience. They want you to commit to buying a car and put it in writing but they don't understand math very well. Paying a lower price for the car equals a lower monthly payment keeping everything within budget. Seems simple but I couldn't make Lea understand. They cannot even do you the decency of returning your call and they lie if they don't want to talk to you. In fact, it took 8 calls before I was able to get in touch with Lea concerning my issue. He claimed he was too busy working. Guess what Lea, your job was to call me back and to give me a wonderful experience. I will not spend another penny here. I will have my warranty repairs done at McDavid in Irving but I will have everything else done elsewhere (maybe McKinney Honda). It's no wonder why they are rated C with the BBB. Highly disappointed with my purchasing experience and I hope others do not have the same experience. Very Disappointed!! More

Honest, compassionate and professional. This was my friend's experience with John Bartis yesterday and my experience 2 years ago! Great dealership and sales team! friend's experience with John Bartis yesterday and my experience 2 years ago! Great dealership and sales team! More

If you've been a smart consumer and finished all your internet research, David McDavid is the place to come for an upfront and honest car pricing experience. Lea Gibson offered outstanding customer care internet research, David McDavid is the place to come for an upfront and honest car pricing experience. Lea Gibson offered outstanding customer care the moment we stepped onto the property. He listened deeply to our needs, then offered options we had not considered that elegantly met our expectations. If you select this dealership, go to directly to Lea, you will be pleased with his efficient, warm, and focused service tailored to your needs. Be forewarned, once you get past Lea in the process, you may miss his customer-centric approach. The staff member offering the extended warranty/service sales pitch takes an entirely different tactic, steamrolling his advice over your needs in the aggressive pitch of a hard sell. After such a positive selection and car pricing experience, it left us a bit jarred deflecting these hard-pushing antics. It almost transformed our opinion into a negative impression of the overall dealership. However, we remain immensely pleased with the price of the car and Lea's exceptional service, hence the good overall rating. Two quality missteps occurred that prevent the top-tier rating. The first was an initial inaccuracy in state tax rate when calculating the price. We are moving to Texas and they initially calculated based on our previous state tax rate (which is lower than Texas) and had to revise to a slightly higher figure. This was an honest mistake, the pricing manager apologized deeply, and we accepted it. The second quality issue was that the car was not ready for pickup when scheduled. The wait was less than 30 minutes, and pleasant, but not commensurate with expectations. Overall, the buying experience at David McDavid resulted in a good price, the paperwork was fairly painless once past the hard sell warranty/service plans, and the attention to caring detail from Lea was top-notch. More

The trouble began when the sales associate who had been adeptly helping us appealed for help from a more senior sales manager, and then our sales experience went downhill fast. The more senior manager (Ji adeptly helping us appealed for help from a more senior sales manager, and then our sales experience went downhill fast. The more senior manager (Jim Spaulding) threw book at us in terms of stereotypical, trite "sales-guy" sayings; for example, that in trying to negotiate for the lowest possible fair price we were "taking food out of his children's mouths", and several other sales professionals (most notably Michael Swain) jumped in and offered unsolicited advice along the lines of "I've worked here for 20 years and I couldn't buy it at that price". None of these pressure tactics were helpful in allowing us to make a level-headed, logical decision about how to spend such a significant amount of our money. Tactics like "we're actually losing money on this deal" are frankly insulting to our intelligence. We all know that there is SOME incentive for you to sell us the car at the price you offer (be it actual profit on the sale or volume bonuses from Honda), otherwise you simply wouldn't sell it to us. I resent your sales professionals being less than forthright about exactly how a price is arrived at and how you are incentivized in the process - information that other dealerships shared with us freely. We understand the dealer has a margin somewhere, and that's why I say we wanted to arrive at the lowest fair price for the vehicle. Jim was extremely reticent to use the calculator sitting on his desk to simply add TTL for us; instead, he was content to jot down numbers randomly on a post-it note, leaving us to wonder where they came from and what they did and did not include. The irony of the situation is that David McDavid Honda has the nerve to advertise their prices as "no hassle". The final insult of the day was being informed that the deal the sales professionals freely offered us was "now off the table" and then the floor salesman who had been helping us previously (who at least had the good grace to look uncomfortable about it) politely showed us the door. That action is so thoroughly baffling to me...worst case scenario for them we would have politely declined their offer and left the dealership. I can't think of a logical reason we were shown the door while deep in the process of seriously considering whether to spend a large sum of money with the dealership. More

First of all they won't tell us the final price for the honda accord. It almost felt like he wanted us to price honda as high as possible. When I requested a final price, they said no we do not give ou the honda accord. It almost felt like he wanted us to price honda as high as possible. When I requested a final price, they said no we do not give out final prices. When we made the offer they said we are close to there price and even after increasing price by $2000, they won't tell us the price. Only thing they will say is, you are close but we can't do the deal at that price. We ended up leaving the dealership and decided not to buy Honda at all.......DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!!!! More

I recently bought my Odyssey with these guys. Excellent service selling the vehicle and taking my money. As part of this selling, I was sold a care package by Brandy. After I paid nearly $1000 dollars for service selling the vehicle and taking my money. As part of this selling, I was sold a care package by Brandy. After I paid nearly $1000 dollars for this warranty, I did not receive the supplies even after more than 2 months as part of this warranty. I left at least 3 voice mails over a period of 3 weeks for Brandy but she did not return my calls. So, I went to this dealers website and sent in my question about the warranty and Voila, I got a response from Brandy. However, I asked a question in my email and she is back to not answering. If this is the kind of response we get for basic service, I am not sure what kind of service these guys will provide for a true claim. Beware of these guys and think long and hard before you spend your money here! More

Prices quoted are not the prices charged, even taking into account so-called discounts. Bill is indecipherable and the customer service rep's explanation of it only made matters worse. Wait time was 2 ho into account so-called discounts. Bill is indecipherable and the customer service rep's explanation of it only made matters worse. Wait time was 2 hours more than quoted. This is not the first time we have been subjected to this ordeal. Never had these issues with any other dealerships where we have purchased cars. Never coming back to this dealership for anything. More