David McDavid Honda Of Irving

I was quite surprised at the turnout and the people at the last McDavid New Owners Clinic on January 17, 2012, including the staff at McDavid, that actually came up to me after the clinic to say thank you the last McDavid New Owners Clinic on January 17, 2012, including the staff at McDavid, that actually came up to me after the clinic to say thank you or to express their feelings. In all my years of buying cars and working with dealerships, I have never done business with a more professional group of individuals that actually treat their car owners like family. And thaty’s exactly how I felt. Mr. McDavid should be very proud to have each and everyone of you on his staff and to be very honest, I am very happy to have a “relationship” with all of you as a Honda owner. If you should ever need me to come tell about our own personal experience with Honda at any of your dealerships I would be pleased to do so. Sincerely, Charlie Riggs New Honda Owner "SAFETY FOR EVERYONE" More

I BEEN BUYING CARS FROM MCDAVD HONDA IRVING FOR PAST FIVE YEARS AND ALWAYS DEAL WITH JUSTIN VILLA.HE ALWAYS PROVIDE GREAT CUSTOMER SERVICE AND FRIENDLY ENVIRONMENT.THE WHOLE TEAM OF MCDAVID HONDA OF IRVING I YEARS AND ALWAYS DEAL WITH JUSTIN VILLA.HE ALWAYS PROVIDE GREAT CUSTOMER SERVICE AND FRIENDLY ENVIRONMENT.THE WHOLE TEAM OF MCDAVID HONDA OF IRVING IS VERY HELPFUL AND ALWAYS GIVE CUSTOMER SERVICE FIRST PRIORITY.ME AND MY FAMILY BOUGHT ALMOST 15 CARS FROM JUSTIN.THEY HAVE GREAT PRICES ON CARS AND ALWYS READY TO OFFER YOU GREAT DEALS. More

I would HIGHLY recommend Justin Villa at David McDavid. I needed my car fixed and didn't have time to be without my car due to needing it for work. He had my car fixed and ready in minutes! It was amazin I needed my car fixed and didn't have time to be without my car due to needing it for work. He had my car fixed and ready in minutes! It was amazing! I would never go anywhere else to have service done on my car or to buy a new/used car. Justin is a quality guy that I know I can trust and will do what it takes to make his customers happy. I would HIGHLY recommend Justin and David McDavid Irving to all my friends and family! :) More

David McDavid Honda made buying a car an enjoyable experience in every aspect. The last car we purchased I had to go on my own because my husband dreads the whole process. Justin Villa and his colle experience in every aspect. The last car we purchased I had to go on my own because my husband dreads the whole process. Justin Villa and his colleagues at David McDavid went above and beyond to make sure we'd find the right car for the right price. Justin went out of his way to find a car that met all of our needs with regard to size, gas mileage, features, price, etc. Thank you Justin and team for investing the time to find us the best "fit" for our family! You have a customer for life! More

I put query out on most dealer website and got replies from all. Also got reply via phone from DMD of Irving. The salesman I talked too was nice to start with and as I wanted no haggling at dealership I i from all. Also got reply via phone from DMD of Irving. The salesman I talked too was nice to start with and as I wanted no haggling at dealership I insisted on phone deal as I was a serious buyer and ended up buying two new hondas. I sent my EXACT REQUIREMENT VIA EMAIL to which I got a phone reply that it is OK and has been agreed upon by the manager. I was suppose to be there at 8:30PM and it was all agreed at around 5pm. As I was getting ready to get there at half the way I just called and was surprised to learn that the salesman has left and so has his manager. There was no one there who can tell me about the deal and some even were mocking that no such deal exists. One person though called (and he was nice when I explained all to him and was not trying to mock me) and said that the X has left and asked me to expect you but there is no deal and I will start from scratch. Needless to say I turned back half way. Next day my email and calls were not returned at first and when through switchboard I finally got hold of the salesman I was told that it was a deal and was on the computer and now that everyone knows it cannot be done. No logical answer was given to me as to why no one knew and if it was on computer who was suppose to make that deal..totally absurd! I reached the manager who has supposedly approved the deal and he gave another story and said salesman never agreed to the deal. To which I sent an email to the salesman telling him the same and he insisted that the manger has agreed to it. As I had wasted a whole day on this deal I called the manager again and told him that this dealership wasted my time and I cannot imagine why would they lie so much. He started telling me I am upset as I did not get the deal and which was true but the fact was I was lied to. My recommendation to this dealership is DO NOT LIE TO YOUR CUSTOMERS. Dont try to get people in the door and try to waste their time. I ended up buying two new cars from Honda of McKinney and Rusty Wallis Honda in couple of days and the folks over there were great and looked even better after my experience at the David McDavid Honda Of Irving. More

Summery of this review: Try to visit other Honda Dealers. There are many good dealers in metropolis. You decide what to do. I can not advice- because- I am fool myself. I walked into their trap tactics. There are many good dealers in metropolis. You decide what to do. I can not advice- because- I am fool myself. I walked into their trap tactics. I bought Honda CR-V 2011 on 09-16-11. The vehicle is fantastic. But the dealership stinks with a culture of NO Customer Service attitude. First important point for this dealership "This customer is here, get all you can, and if he/she does not come back- who cares?" (I have names of all these persons and email documented as well) I had offered my last price to the Internet Salesman. Suddenly Internet sales manager jumps out of his cabin and stated yelling- I repeat-yelling- that I am wasting his sales person's time. I started leaving the show room. Than the salesman and finance manager came and asked me to ignore that manager. I was fooled that they are really sorry for manager's behavior. But No: It is all trick, it is all written and rehearsed script. Someone will humiliate you, other will try to console you and get the sales. I am one of the fools. However, when my paperwork was being prepared, I was told that I had no security alarm system and I must pay $ 800.00 or so extra. I stopped all paperwork and decided to walk out. The sales person comes again and informs me that- the lady was not aware of the fact that the system is installed and is included in the price. I emailed my grievances and experience to the GM. No response. I was asked by salesman for SURVEY with all good -good about everyone including the Internet sales manager and including the lady who tried to get more money from me. I did not. The sales person posted negative review on my business website. I complained and complained. No apology from anyone. Moreover, the salesman asked me not to come to dealership as I had not given good review about his team mates. There is a lot more. I was lured into buying extra care program. I was fooled again. However, I cancelled the extra contract on next day. The contract fees of $ 1400.00 are still not returned. It is almost 15 weeks. The customer service started the refund procedure after 8 weeks of email, calls and reminders were made. Salesman and Finance manager never cared to return my email about $ 1400.00 refund. The customer service says: It could take one day- It could take one month. She can not help anymore. Not a single follow up call from anyone. Even I am not given two sets of keys and remote. I was told by customer service that the salesman has given me two sets and that is it. More

Justin and his team were a joy to work with. I had been looking for the "perfect" Tahoe for a while, and he took time out of his day to locate the perfect SUV for me, in my price range and gave me the best looking for the "perfect" Tahoe for a while, and he took time out of his day to locate the perfect SUV for me, in my price range and gave me the best trade for my vehicle. It was like hanging out with friends for the afternoon rather than a pushy car sales team. My husband and I were buying a ar together for the first time and the David McDavid team made it a hassle-free, no-nonsense puchase. More