Last weekend, I made an 8am service appointment, and when making that appointment online, I listed out everything that was wrong with the car and what I would like to have fixed. I needed all new brake pads, an oil change, new spark plugs, a new vinyl console cover, and a diagnosis of a rattling sound coming from the front right tire (something was loose). I laid this all out and couldn't have been clearer.
Well, I get there at 8 and give them my car/appointment details. At 10:30, I get a call from a tech saying "we decided to go ahead and inspect your brake pads and they look a little low. Would you like us to replace them?" *Of course, that's what I asked you guys to do it anyway* "We also noticed that the rattling sound was coming from your front right wheel and is due to a broken strut." I mean, did they not even read anything I put on the service appointment? They didn't need to research anything, I very clearly stated where the problems were.
I'll get right to the point: I was at that dealership from 8 until 3PM!! Granted, I had opted to stay because I had work to do that I could just do there, but I was never once told that the reason everything was taking so long was because they had to sit around for 5 HOURS waiting on a part to come from Frisco before they could fix the strut. I had to cancel a weekend work event because I was sure I'd be out by 2, but instead I was waiting at a dealership that never told me the status of my repairs throughout the whole 7 hour process.
All in all, this has been another typical Honda experience for me and has confirmed that I will never buy another Honda car. I'm $1,000 poorer and my brakes still squeak. I trusted this dealership due to the good reviews listed online, but my own experience was not up to par with those.
P.S. The vinyl console was never fixed, but they gave me a quote on it. You would think they'd say something like "Hey, sorry it took so long and we left you out to dry. Come back next weekend and we'll fix it for you no cost". I'd feel a lot better that way, but nothing like that happened. I won't be coming back.
UPDATE: Just when I thought things couldn't get any worse, I found out I have a really bad tire. It's starting to deflate every day. Well, after a couple days, I'm getting tired of inflating the tires so I decide that I want to get the tire patched. I have aftermarket tires with a certain special wrench for the lug nuts, so I go to look in my glovebox for the wrench to change the tires and my tool is GONE. That thing hasn't been touched in over 3 years, and I specifically remember seeing it in there the day before my service appointment when I grabbed my owner's manual. Every other Honda dealership I've been to would leave the wrench tool on my drivers seat and I would always put it right back in the glovebox. A bit of an oversight on my part, but I was just so ready to leave that place that I forgot to check if the tool was even still there. I thought I had put this all behind me, and here I am, pretty much stranded and likely driving to a tire shop on 3 psi tomorrow. I need a drink...