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David McDavid Honda Of Irving - Service Center

3.4

51 Lifetime Service Reviews

3700 West Airport Freeway, Irving, Texas 75062

51 Reviews of David McDavid Honda Of Irving - Service Center

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December 19, 2017

"Worst experience ever!!!"

- Sue

DO NOT BUY YOUR CAR HERE!!!THEY WILL BE NICE TO YOU WHEN YOU BUY BUT IF PROBLEMS COME UP THEY WILL TREAT YOU LIKE xxxx AND NOT HELP YOU. My husband and I purchased a honda accord hybrid from this place. Since we purchased the vehicle, we have been having problems with the bluetooth. My husband has taken it there many times telling them the bluetooth is not working properly. They make him wait 4-5 hours each time and tell him they can't find the problem. So he called the head office and the technical support figured out what the issue is and told him to take it to the dealership and tell them what he told him. So the car began acting up last night and also all the tire pressures were low (even though he got it serviced 10 days ago and they said the tire pressures were above 30 which in fact they were not), so my husband decided to take it to the dealership and also tell them about the convo he had with the technical support. My husband who is a physician was supposed to work at 7 am but had to reschedule his shift to take the car to get fixed. Anyway, he spoke to the general manager Buck Barton who kept silent the whole time, unwilling to help and eventually said "what do you want me to do". So, four hours later as usual they still had not figured out what the problem with the bluetooth is. During this time, my husband gets a survey of the service provided on his phone so he fills it and was honest about his dissatisfaction with the service. A few minutes later Shawn Pickering, the service manager said "I just saw your survey, you gave us a bad review, get your car and get out of here, we will not hep you" (mind you this is 4 hours later when they still have not figured out the problem). He basically kicked my husband out of the dealership. I have tried calling the general manager and of course they always lie and say "he's not in the office". The moral of the story is DO NOT BUY FROM THEM UNLESS YOU WANT A HEADACHE. THEY WILL NOT HELP YOU IF PROBLEMS ARISE. The only reason we kept going to this place was because they lied and said the warranty he has can only be used at this dealership.

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Recommend Dealer
No
Employees Worked With
Buck Barton, Shawn Pickering
Dec 19, 2017 -

David McDavid Honda Of Irving responded

Again, we sorry you feel this way, Sue. We wish you the best in your future automotive endeavors. Thank you!

August 19, 2017

"Very disappointed "

- Unhappy

We bought a used car from David McDavid 2 years ago with an extended warranty we were told any problems bring the car in we would fix the car and waive the deductible. We brought the car with problems we're told that it was $140 per issue in case . Ask for owner told there wasn't one asked who was the in charge. He finally told us Bart Barton went to his office area was told he was out. We looked up his picture on Internet and low and below he was sitting in an office 30 feet away talking to someone. He then came over and paid lip service and told us he was not responsible for anything that we were told before he became the GM. He said he would turn it over to his finance manager. Vanessa came out and although she couldn't help us on our current issue regarding being lied to about the service contract she did offer options. Please beware for us they did NOT stand behind their word

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Recommend Dealer
No
Employees Worked With
Service manager and general manager
Aug 23, 2017 -

David McDavid Honda Of Irving responded

Greetings and thank you for your feedback. I apologize that we didn’t meet your expectations in regards to your extended service agreement purchase. We have canceled it as requested and it is being processed in a timely manner. We wish you the best in your future automotive endeavors. Thank you.

July 22, 2017

"Great service!"

- JillK

Ann Stone was amazing! Wasn't in the market for a new car but Ann and Lacy got me in the service department and did such a great sales pitch I agreed to listen to what they could do for me. Upfront I told them I had to leave by a certain time and Ann was amazing in making sure the whole process was sped up and constantly asking if we were okay on time. She diligently went through everything quickly to make sure the best use of my time. I leased a car in under 3 hours!! I've never biught/leased a car that quickly. Definitely recommend Ann.

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Recommend Dealer
Yes
Employees Worked With
Ann Stone and Oliver Lacy
February 03, 2017

"Excellent long-term service"

- debbiew

I have a long standing relationship with the dealership. Whenever there were problems, they always sincerely helped and did the right thing. I sincerely love this dealership! Thank you, Ivan!

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Recommend Dealer
Yes
Employees Worked With
Ivan Carpio
Mar 02, 2017 -

David McDavid Honda Of Irving responded

Thank you so much for the positive feedback and kind words, Debbie. We truly appreciate you and your loyal business. We'll see you again soon.

November 30, 2016

"Trust"

- Momo09

I have taken my vehicle to the Irving location for years. I have seen lots of change at the store but a few good folks are still holding on and since I've went for so long I know to ask for one of them if I have questions.

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Recommend Dealer
Yes
Employees Worked With
Steve R, Ali Pensado
October 15, 2016

"Pick another dealership for service"

- Brad4steel

Made an appointment for Saturday, They put me in the back of the line and told me it would be hours! This was for a fifteen minute oil change! When I asked them why they just said Saturday is their busiest day and I should bring it back during the week! Don't take the appointment if you can't preform! I left and made an appointment at auto nation in Lewisville, where I purchased my last two honda's from and had them serviced there. Never had problems with their service or appointments.

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Recommend Dealer
No
Employees Worked With
Didn't introduce himself or name tag
Oct 17, 2016 -

David McDavid Honda Of Irving responded

Hello and thank you for your feedback. I understand how valuable your time is and regret that you experienced a longer than expected wait time in our service department. I appreciate your business and your patience as well. We hope to have the opportunity to serve you better in the future. Kerry Cardwell, Service Director

April 18, 2016

"Customer service and professionalism a must? Steer clear!"

- jlspence91

To keep it short, I have bought 3 brand new Accords from this dealer over the past 5 years. After 5 years of dealing with rude personnel and terrible service, I drove off those lots for the last time. After an unfortunate series of events with my second Accord, I purchased my 2014 Accord (with no financial assistance from the sales department, of course.) Recently the transmission went out on the 2014 at 22,000 miles. After trying to talk me out of taking a loaner vehicle, they stuck me in a cheap torn up version of what should have been a CR-V. All the new Accords were "reserved" (fast forward 7 days and all those Accords are sitting unmoved in the same spots). The car was taken in on Saturday with ETA Tuesday. On Tuesday I called and was told the car was finished but they wanted to test drive it on Wednesday. Why they could not do it in the last 5 hours they were open, I do not know. Wednesday comes and I show up about 5PM (30 minute drive one way) as the car was to be done by 3. "Oh, we tried calling and you didn't answer. Car won't be done until tomorrow at noon. They are waiting for a new part to come in for the transmission." Mind you I was told the transmission had already been installed and such the day before. Also, my official phone bill has no call from that dealer on that day; go figure. On Thursday, I receive a call about 10:30 saying it won't be done until 3. Still not sure what happened to noon, but I digress. When I arrive, and get in my car to leave shifting the car into drive it feels like the car had just been rear ended. Not to mention the car sounded and felt 10X worse than it did with the broke transmission. At that point, I was so fed up with the service at this dealer over the past 5 years that I drove off that lot and promptly went and found a dealer who was willing to get me full price for the vehicle even with the TERRIBLE transmission job (they assured me they would make sure the vehicle was properly fixed before resale) and that is all she wrote. I purchase brand new about every 2 years, and leases are not in my best interest with the miles I drive. So the only ones losing out is this dealer. A few pointers to the dealer: send your workers to professionalism and leadership training before they deal with the public. Small things such as a SMILE go a long way! Nobody in your service department apparently has ever heard of a smile or manners. Also, SCHEDULED APPOINTMENTS should be binding! When I make a verbal appointment over the phone to ensure that I can get in and out, it should NOT take 2 and 1/2 hours to complete an oil change. And yes, it consistently took this amount of time over all the year servicing my cars at McDavid. The problem most often was my car being finished and being parked and forgotten. I monitored this situation over several visits and I just set back to see how long it took for someone to bring my car around. It is not the customer's job to do what you all SHOULD be doing. Though I will never buy a vehicle from this dealer again, I hope these suggestions help the dealer weed out these service personnel who have absolutely no idea what they are doing. Also, please share with the sales personnel that they do not know everyone's background. It is not a wise idea to try the age old sales tactics anymore. Holding a potential trade hostage, not cute. This is why I always give personnel a valet key and keep my actual key so I can retrieve my car myself. Your employee Travis also needs an attitude adjustment, quick! I don't appreciate the condescending tone he took with me and my friend when I brought her to the dealer for a purchase in August of 2015. It is also advisable that you don't tell a customer about their own finances. To make statements like if you can't afford this car you certainly won't be able to afford that one. It is not a point of affordability, it boils down to finding a deal fair for both parties and you cannot expect anyone to believe a dealer "loses" money on every car. That is a sales tactic my grandparent's generation used and it is old.

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Recommend Dealer
No
Employees Worked With
Service Department (general)
Apr 19, 2016 -

David McDavid Honda Of Irving responded

Hello and thank you for bringing this to my attention. At your earliest convenience, can you please give me a call directly? I'd like to discuss what happened and see how I may help, if you still have interest. Thanks again and I look forward to hearing from you. Kerry Cardwell, General Manager 469-615-3891

February 05, 2016

"Service/Financing Department - Lack of Service "

- jbusbin1

STAY AWAY from the Service Dept! Bought my car through them and got the service package. Service has been average throughout the service history (typically slow, forget to reset sensors for oil changes, try and up-charge you on everything), but my visit today resulted in me getting charged for their carelessness! Brought car in, had oil change voucher, gave voucher to service tech, He comes by 45 min after drop off to go over their standard checks of all your systems/parts, doesn't mention that voucher is invalid. Then when car is ready (it has now been hr and 30 min since my arrival) he mentions voucher has already been used. (this is incorrect, I tore the voucher out and handing to him when I pulled up) I escalate to one of the financing folks and he notifies me that the voucher had expired, not used. So after an hour and 30 minutes: - They failed to check and notify me that the voucher is invalid - They had already provided the oil change = 50 bucks, - Financing guy could care less that they messed up by not checking voucher = I get stuck paying for something I didn't need to get from them (far cheaper and closer options near me) BTW: there's no date on the coupons indicating this date, go figure I bought a car at this dealership and they have no regard for customer service. Shame on you David McDavid. Needless to say I will not be using the service department nor ever buying a car from this dealership again. Losing a customer over a $50 oil change = wow, what has happened to customer service these days..

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Recommend Dealer
No
Employees Worked With
Austin Brooks
Feb 11, 2016 -

David McDavid Honda Of Irving responded

Jason, thank you for sharing your review. I am sorry to hear that you were not pleased with your experience within our service department. We value you as a customer and aim to make your experience as painless and hassle-free as possible. I regret that this was not the case for you. Please keep in mind that the maintenance plan voucher is only valid within the parameters defined by your service contract. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and more than welcome the opportunity to address your concerns and or answer any questions you have about how vouchers work with service contracts. We have reached out to you in order to resolve this matter but have been unsuccessful. Please give us a call at 469-615-3891 if you would like to discuss this matter in more detail. Thank you. Charles Lankford, Service Manager.

October 02, 2015

"Bad experience from start to finish"

- skmfl

Last weekend, I made an 8am service appointment, and when making that appointment online, I listed out everything that was wrong with the car and what I would like to have fixed. I needed all new brake pads, an oil change, new spark plugs, a new vinyl console cover, and a diagnosis of a rattling sound coming from the front right tire (something was loose). I laid this all out and couldn't have been clearer. Well, I get there at 8 and give them my car/appointment details. At 10:30, I get a call from a tech saying "we decided to go ahead and inspect your brake pads and they look a little low. Would you like us to replace them?" *Of course, that's what I asked you guys to do it anyway* "We also noticed that the rattling sound was coming from your front right wheel and is due to a broken strut." I mean, did they not even read anything I put on the service appointment? They didn't need to research anything, I very clearly stated where the problems were. I'll get right to the point: I was at that dealership from 8 until 3PM!! Granted, I had opted to stay because I had work to do that I could just do there, but I was never once told that the reason everything was taking so long was because they had to sit around for 5 HOURS waiting on a part to come from Frisco before they could fix the strut. I had to cancel a weekend work event because I was sure I'd be out by 2, but instead I was waiting at a dealership that never told me the status of my repairs throughout the whole 7 hour process. All in all, this has been another typical Honda experience for me and has confirmed that I will never buy another Honda car. I'm $1,000 poorer and my brakes still squeak. I trusted this dealership due to the good reviews listed online, but my own experience was not up to par with those. P.S. The vinyl console was never fixed, but they gave me a quote on it. You would think they'd say something like "Hey, sorry it took so long and we left you out to dry. Come back next weekend and we'll fix it for you no cost". I'd feel a lot better that way, but nothing like that happened. I won't be coming back. UPDATE: Just when I thought things couldn't get any worse, I found out I have a really bad tire. It's starting to deflate every day. Well, after a couple days, I'm getting tired of inflating the tires so I decide that I want to get the tire patched. I have aftermarket tires with a certain special wrench for the lug nuts, so I go to look in my glovebox for the wrench to change the tires and my tool is GONE. That thing hasn't been touched in over 3 years, and I specifically remember seeing it in there the day before my service appointment when I grabbed my owner's manual. Every other Honda dealership I've been to would leave the wrench tool on my drivers seat and I would always put it right back in the glovebox. A bit of an oversight on my part, but I was just so ready to leave that place that I forgot to check if the tool was even still there. I thought I had put this all behind me, and here I am, pretty much stranded and likely driving to a tire shop on 3 psi tomorrow. I need a drink...

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Recommend Dealer
No
Employees Worked With
Service advisor
Oct 20, 2015 -

David McDavid Honda Of Irving responded

Hello and thank you for taking the time to provide your feedback. I am sorry to hear that you're disappointed in the level of service you received at our dealership. I understand how valuable your time is and regret that you experienced a longer than normal wait time. Please call me at 469-615-3891 at your earliest convenience so that I may have the opportunity to restore your faith in our dealership. I appreciate your business and look forward to making things right. Richard Schindler General Manager

September 22, 2015

"Darrell Jones - BEST SERVICE ADVISOR!!!"

- Madrcatz

Darrell Jones - BEST SERVICE ADVISOR!!! (The only & main reason I still get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda soon there) Darrell Jones from David McDavid Honda in Irving has ALWAYS helped me. He is the BEST at what he does & I will continue to service my vehicle & buy another vehicle from there but ONLY if Darrell Jones is employed there. He is a Diamond in the Rough per say & great person. He always is so helpful. Darrell goes over and beyond to help me with my Honda. It would like to personally speak with the Manager in the service department I really need to express myself to him about his facility & employee. Darrell Jones you are the BEST!!! Thank you so much!

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Recommend Dealer
Yes
Employees Worked With
Darrell Jones - Service Advisor
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