David McDavid Lincoln Frisco

Here's a review draft for the dealership: --- I recently purchased a vehicle from this Lincoln dealership and was deeply disappointed with their handling of the military rebate I was promised. I pr recently purchased a vehicle from this Lincoln dealership and was deeply disappointed with their handling of the military rebate I was promised. I provided all necessary documentation proving my eligibility for the $500 rebate, only to be told by the sales associate that I wasn’t eligible because the rebate supposedly couldn’t be combined with another offer. This was misleading since I hadn’t been offered any other incentives—I had simply negotiated $10,000 off the purchase price. When I questioned this, the associate claimed she wasn’t “100% sure” I’d receive the rebate but still sent me the paperwork to apply online. Today, she backtracked, saying the rebate was never guaranteed and that they were “upfront” about it, which was completely false. I feel deceived and misled by the unprofessionalism they displayed, especially after the sale. This rebate was presented to me as an additional incentive to close the deal, but it’s clear now that this dealership misrepresented their offer and took advantage of my trust as a veteran. I wouldn’t recommend this dealership to anyone who values honesty and transparency in their car-buying experience. More

Do not buy from this dealership. If you have dealer installed options (such as trailer hitches, etc.), they will rip you off, never install them, and refuse to communicate with you. If you have dealer installed options (such as trailer hitches, etc.), they will rip you off, never install them, and refuse to communicate with you. More

I have driven Lincoln vehicles from Plano L/M for over 25 years. Service and responsiveness have steadily declined. When I take my vehicle for routine service visits I can expect to wait 4 to 5 hours. They c years. Service and responsiveness have steadily declined. When I take my vehicle for routine service visits I can expect to wait 4 to 5 hours. They claim they offer loaner vehicles but you have to reserve a month ahead of time. The quality of the vehicles has also declined with increased warranty issues yet when they relocated they reduced the size of their service department bays. They have minimal flexibility to assist customers because of conglomerate corporate guidelines. Service writers constantly trying to sell addition questionable services. Does not act like a “luxury brand” dealership. More

Came in interested in two vehicles, one new Aviator and one used GLA250. Sales rep did not explain a single feature of the Aviator I was interested in, and did not help at all at the used GLA350. I went by one used GLA250. Sales rep did not explain a single feature of the Aviator I was interested in, and did not help at all at the used GLA350. I went by myself to the location he indicated the GLA250 was (it was next door at Honda, and it was not there), I had to request the vehicle to come to Frisco for me too see it, again did not explain a single feature on the GLA250, he only made fun of the pink key fob. More