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David McDavid Lincoln Frisco
Frisco, TX
636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 636 reviews
February 26, 2024
As always, my experience was most enjoyable. Sales staff "Susan", Finance team and delivery team was polite and very professional. I was looking for the NEW 2024 Nautilus and Susan new my prefer Sales staff "Susan", Finance team and delivery team was polite and very professional. I was looking for the NEW 2024 Nautilus and Susan new my preferences. Once a model of my preference arrived at the dealership. Susan called me promptly, made me a great deal on trade-in and off I went in my new 2024 Nautilus. Thank You Susan! More
by david22martin
Employees Worked With
Susan Najjar
February 19, 2024
The used car sales department totally lied to me. After negotiating the terms of our agreement. Putting my deposit down. Driving 5 hours. Signing the paperwork. Turned out it was all a total lie. After negotiating the terms of our agreement. Putting my deposit down. Driving 5 hours. Signing the paperwork. Turned out it was all a total lie. More
by bethanyweigl
Employees Worked With
Austin, Miguel, Richie, Nabeel, Malory Vicks
February 09, 2024
I purchased a used vehicle at David McDavid and noticed a piece of drip molding came off a few days after purchase. I communicated my issue to Austin and Susanne (both sales consultants), and Pooyah the fina piece of drip molding came off a few days after purchase. I communicated my issue to Austin and Susanne (both sales consultants), and Pooyah the finance consultant. When I did manage to reach someone after multiple attempts, I was met with classic used car salesman one-liners like “we’ll see what we can do” and “I’ll bring it up to my manager.” I never received a straight answer regarding the disposition of the reported damage. I contacted their manager “Tony” (no last name provided) via their website …you guessed it, NO answer!! I was under the impression that Lincoln represented an excellence of reputation in service and customer service. I was clearly wrong. I’m sure David McDavid Frisco is not a representation of Lincoln as a whole, but worthy of note is that this team is in serious need of customer relations training. I am extremely let down by this Lincoln experience and unfortunately can not recommend this dealership to my friends/family. More
by Panther1
Employees Worked With
Austin, Pooyah, , Susan Najjar
January 19, 2024
Purchased a new 2023 Aviator Reserve. This is my second Aviator. I love the Aviator; Beautiful, Luxurious vehicle. Susan was fabulous to work with. She was professional, knowledgeable This is my second Aviator. I love the Aviator; Beautiful, Luxurious vehicle. Susan was fabulous to work with. She was professional, knowledgeable, and a super nice person. Not pushy! She knew exactly what I was looking for and had a new one in inventory. During the buying process, she was very thorough, and gave every attention to the details. Susan had the new vehicle all cleaned up and made sure it had a full tank of gas. She even had the service department clean my rubber tech mats from 2021 Aviator and place them in the 2023. Little things like this means a lot to me! Tony, the sales manager was wonderful to work with, also. For three years, I have used this dealership to service my 2021 Aviator: with no issues, and I am very pleased with their service. I highly recommend this dealership, and Susan!!!!!! I love my new 2023 Aviator Reserve! More
by BabsTX
Employees Worked With
Susan and Tony
