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David McDavid Lincoln Frisco
Frisco, TX
636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 636 reviews
December 20, 2023
Richard in the service department is not customer service for the customer. I gave had a recall on my car for over a year. Richard said the part was in and it would take 2 days to fix. I only have one car for the customer. I gave had a recall on my car for over a year. Richard said the part was in and it would take 2 days to fix. I only have one car and I’m a widow couldn’t do without a car for two days. Bob Utter Lincoln in Denison can complete service within hours. They have my business from now on. This isn’t the first time Richard and I have had disputes over his customer service. More
by Becky
Employees Worked With
Richard service department
December 08, 2023
Swift and painless transaction. Easily the best purchase experience I've had. Minimal fees and great attention to detail taking care of requests prior to possession of my vehicle. W Easily the best purchase experience I've had. Minimal fees and great attention to detail taking care of requests prior to possession of my vehicle. Will not hesitate to do business again. More
by GUESS
Employees Worked With
Alex Bolor
December 05, 2023
Austin at David McDavid Lincoln in Frisco, TX assisted me in purchasing a 2022 Volkswagen Atlas Cross Sport & it was seamless, largely thanks to Austin's dedication and professionalism. From the get-go, Aust in purchasing a 2022 Volkswagen Atlas Cross Sport & it was seamless, largely thanks to Austin's dedication and professionalism. From the get-go, Austin exhibited remarkable patience, addressing all my inquiries with a wealth of knowledge about the vehicle and the purchasing process. Communication was top-notch; utilizing phone calls & texts to keep me informed, even going the extra mile by sending videos of the car. What truly impressed me was Austin's commitment to ensuring a smooth transaction, especially considering I reside in New Orleans. He facilitated negotiations on transport costs, integrating them seamlessly into the out-the-door price. When there was a lull in communication from the finance team, Austin, demonstrating unwavering dedication, went above and beyond by personally attending to the matter on his day off. His efforts alleviated the stress of the situation leaving me more than satisfied. More
by arjones10
Employees Worked With
Austin Mestemacher
October 31, 2023
Every single person in the dealership was very cordial, helped me with choices to help me pick the vehicle of my choice, A trust-worthy team of people in every step of the way to pick a car helped me with choices to help me pick the vehicle of my choice, A trust-worthy team of people in every step of the way to pick a car More
by Nrengasamy
Employees Worked With
Phillips, Mcgull, Austin , finance team
September 17, 2023
Don’t waste your time in the non-service department! Read reviews before you go there. Had a scheduled service for a recall Saturday at 8am. Had my husband follow me as the service was to be about half Read reviews before you go there. Had a scheduled service for a recall Saturday at 8am. Had my husband follow me as the service was to be about half a day. I arrive to the appointment only to find out they didn’t have the part. No phone call, no communication. Then they proceeded to tell me lies, making a bad situation worse. Save yourself Lincoln headaches. Go elsewhere where they don’t waste your time and money! More
by sharonsjahn
Employees Worked With
Richard Ancheta
September 01, 2023
Not a good experience and would recommend you look for another dealer. Bought a car from them and when I went to pick it up, after waiting nearly an hour, they brought me to a bay with my new car in it. T another dealer. Bought a car from them and when I went to pick it up, after waiting nearly an hour, they brought me to a bay with my new car in it. Turns out it got caught in hail damage and they didn't disclose it to me until after I showed up to take the car home. I didn't close the deal and they tried to get me to buy another one on the lot, promising a "good deal". They never shared pricing with me on other cars after I asked numerous times. I finally left that day and Tony the manager said he was going to take care of me and would find me another car. I never heard from him and had to follow up multiple times, he then had a car or cars for me but again would never share pricing. I went elsewhere to get my car and am very glad I did. Not sure what their story is but I can promise you other dealers are better to work with as I found ones that were. More
by JW
Employees Worked With
Tony Gonzalez, Eddy Louis
