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David McDavid Lincoln Frisco

Frisco, TX

4.3
636 Reviews

6400 TX-121

Frisco, TX

75034

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Showing 636 reviews

July 15, 2023

I bought my car on line and with my son's help The dealership personnel were very professional and very helpful This was the first time purchasing a car without even driving it. It turned out very we More

by wootsie1385
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Bolor
June 06, 2023

Awesome dealership. This was an out-of-state purchase and the communication and videos were exactly what I expected. All paperwork was ready when I arrived and everythin More

by michael.davalie.nfg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jarryl Jefferson
June 06, 2023

after being contacted by the dealership and meeting with the service mgr.Mathieu Omoregie my problems were addressed and corrected! He was very much willing to restore my trust and faith in this dealership More

by Procatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathieu Omoregie, Susan Najjar
Jun 07, 2023 -

Procatman responded

I Really appreciate your reaching out to me and helping me to solve my complaints and I am delighted to now be back as a loyal customer..thanks extended to the service mgr. and all the staff for solving my problems!..JC Franklin

Jun 07, 2023 -

David McDavid Lincoln Frisco responded

JC, thank you so much for this update. We're glad to hear that Mathieu was able to address and resolve your concerns and that Susan gave you a great deal. We appreciate your loyal business and patience with us a well and should anything come up, please do not hesitate to reach out to the team at (469) 405-3736. Thank you. Tony Gonzalez, GM

Jun 08, 2023 -

Procatman responded

You all are very much welcome....All your staff is excepitional, Steve Kulas Joel Correia, Pooya Tadjally,Richie Johnson,and You very cordial receptionist Ms. Evers ! KEEP UP THE GREAT WORK ! JC Franklin Loyal McDavid Customer customer for life!

Jun 08, 2023 -

Procatman responded

You all are very much welcom...All your staff are exceptional, Steve Kulas,Joel Correia,Pooya Tadjally,Richie Johnson,Eddy Louis,and your very cordial Receptionist; Ms Evers !KEEP UP THE GOOD WORK! JC Franklin Loyal Mcdavid customer for Life!

June 02, 2023

Great company and even better are the people who work here. From the front desk to the salesperson to the finance manager you get an all around great experience with kind and friendly people. I worked wi More

by nrochfort14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick, Eddy Louis
May 21, 2023

Gave this dealership a second chance after the first bad experience. They failed again. Not recommended. Just buy a much cheaper Ford, expect poor service, and take it to a jiffy lube type place for oil More

by klongdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
May 22, 2023 -

David McDavid Lincoln Frisco responded

We're sorry to hear that we have not been able to meet your service expectations, however we would love to get more information and see how we can address and resolve your concerns. You didn't include your name here so if you have a moment, please give us a call at (469) 405-3736 and request to speak to speak with Mathieu Omoregie, our Service Manager Thank you and we hope to have the opportunity to speak with you.

May 22, 2023 -

klongdon responded

Your service department has no clue what the tire pressures are supposed to be in an Aviator (different in front and rear) and have screwed that and the sensors up and not addressed it in TWO service visits. You can't fix multiple recalls on a 2022 Aviator,and even though I have a Black Label your dealership NEVER has loaners. I'm going back to a true luxury brand from Sewell, where even though I had a much less expensive Infiniti, all I had to do was drop my vehicle, take a loaner always available and service was done well. Service matters and I will put my vehicle money into a car that has a decent service department. This one has proven to me TWICE that they can't perform and their techs don't even know how the tires are to be inflated in one of their most popular models. Run, don't walk!

May 05, 2023

The service manager Mathieu Omoregie turned a really bad situation into a great success! Mr. Omoregie was very professional as well as empathetic in my situation! He actively listened and came up with a sol More

by Cggibson8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
April 08, 2023

Update to negative review. Anthony Gonzalez and I were able to resolve our issues. I appreciate that a negative situation was turned into a positive and I will continue to do More

by Vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gonzalez
March 25, 2023

I agree with every negative reveiw; some of the same complaints have been experience by me. I purchased my vehicle from this delership too!. I placed an online complaint concernning a problem caused to More

by Procatman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Najjar
Mar 30, 2023 -

David McDavid Lincoln Frisco responded

Greetings J.C, a member of our service team reached out to you to address your concerns. If you have not yet spoken to anyone, please reach out to us at (469) 405-3736 and request to speak with Mathieu Omoregie, our Service Manager. Thank you!

Mar 30, 2023 -

Procatman responded

This afternoon I responded via the phone,; left a phone message in an effort to meet with the service mgr. In hopes of resolving the issues...I hope we can resolve my problem...ball is in his court..wating for response!..Jcf

March 09, 2023

Very professional and helpful staff! Our new vehicle was exactly what we ordered and more! More

by Michelle & MGYSGT
Recommend Dealer
Yes
Employees Worked With
Tony Gonzalez., Richie, Veronica Edwards
March 01, 2023

Unprofessional. Contacted dealership to cosign for daughter. Completed online application. Never contacted. I have excellent credit. Told daughter I couldn't co More

by VLB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terry, Alex Bolor
Mar 07, 2023 -

David McDavid Lincoln Frisco responded

Hello there. We would love to address your concerns, however you did not provide us with your name. Please give us a call to discuss the details of this transaction as soon as you have a moment. We can be reached at (469) 405-3736. Thank you.

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