David McDavid Lincoln Frisco

Final Update: It rained yesterday and the mildew smell is back. I've contacted their service department twice (once yesterday and once today) and they will not call me back. Terrible service department is back. I've contacted their service department twice (once yesterday and once today) and they will not call me back. Terrible service department and terrible customer service. Recommend customers stay away from this fraudulent business. Update: David McDavid decided not to pursue the mildew issue any further. They advised they cleaned out the moon roof drain lines. We asked if the drain lines were clogged, and they said, “No, none of the drains appear to be clogged.” So, they are not removing the headliner to repair their faulty service work from last year. Bottom line, David McDavid does not stand behind their “repairs,” and their service department has no accountability or checks and balances. I recommend customers stay away, or heavily document any work performed on a vehicle by David McDavid. Buyer beware… We purchased a Navigator from this dealership, David McDavid 3 years ago. Over the past year, we have smelled an increasingly strong odor of mildew shortly after it rains. We took it into David McDavid a couple of months ago, and we were told we needed to have the A/C lines cleaned. We did that and paid for it out of pocket. The mildew smell continued to grow worse. We brought it back to David McDavid again a couple of days ago, and now Mr. McDavid wants $1,300 to remove the headliner to access the moon roof where they believe the smell is originating. We told them that the smell began after the David McDavid service team worked on the moon roof about a year ago. They denied ever working on it and said they had no record of moon roof work. We were then told that the smell is a result of parking the car outside. I guess we were never told that Navigators, or any other Lincoln automobile can be parked outside, or they’ll begin to smell. After haggling back and forth over the phone, they finally admitted to working on the moon roof in January of 2021 (the roof would not completely close at that time and was making a clicking noise). But, they claim that their moon roof repair work would not have caused any issues. So then, why lie about never working on it, David McDavid? We got nowhere on the phone tonight, but the advisor said he would talk to the manager tomorrow to see what they can do. Purchased brand new, 3 years ago. That’s where David McDavid ends warranties and the customer service relationship. We will not pay a single cent for their faulty service work or a Lincoln warrantable item. I guess we’ll find out what it will be tomorrow. More

David McDavid Lincoln (now in Frisco) sold me a 2018 Ford Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciat Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciate a better experience made up of those little details, look elsewhere. They are a big time dealer, with lots of money flowing, so they have key personnel like "Guest Experience" managers, and such. But details are everything when working with the Guest Experience folks and Used Sales team, so be very careful of wording. Listen closely, ask questions and for clarification, and get things in writing before you pay. Nothing was a deal breaker, but you just walk away feeling like they wanted to get every nickel, and ensure you didn't get a penny extra. Two examples: The vehicle I purchased was turned into them with the wrong badging. They listed in correctly and were up front on this issue, but when we closed the deal I was told the badging would all be taken care of and made correct. I should have asked for details on that, because they took off the badging, dodged my questions during the deal, and after I had the car then told me they could' t put on the correct badging. Silly. Secondly, I paid up front for delivery. What they don't tell you (and I failed to ask/clarify), is that when you pay for delivery, you are just paying to have someone drive it to your house. Since I'm 200 miles away, yep, they put 200 miles on the car and use half the "free" tank of gas all at a rate double what you pay for mid-tier, professional carrier service. In closing, the front half of the deal was great. Once money flowed, the "guest experience" took a bad nose-dive. Four times in one day I was told someone would contact me. Crickets. Finally, after the receptionist ran out of excuses listing everyone that was out sick or busy, I demanded to just stay on hold, and I got the New Car manager to talk to me. I brought him up to speed, and he did his best to finish up getting the car ready and delivered. Not a fun experience at all, but then again, what you'd expect from a used car dealer. At least the car is great. Conclusion? Cut the charades by spending money on salary for "Guest Experience" managers, live up to your aspirations, or take a page from Carvana's book - which is always a great experience. More

The two guys involved in selling me my 2019 Lincoln Navigator were outstanding. Unfortunately neither work there anymore and they may have been the only good part of the dealership. If you want to buy Navigator were outstanding. Unfortunately neither work there anymore and they may have been the only good part of the dealership. If you want to buy a car and have it serviced at the dealership go to Planet Lincoln just 30 miles south. If you go here, you’ll find they don’t do the work they say they performed, you’ll be met with an utter lack of communication at best, or miscommunication and misinformation as more common. You won’t be told your cat is having to stay longer than was planned, and the workmanship is questionable at best. I had to replace all 4 tires on my Navigatkr with only 18,000 miles because the tread was worn due to lack of wheel alignment being performed. Since I purchased the maintenance plan extra, I only get my car services at the dealership. And several times after bringing my car in for an oil change only to find I still had old., dirty oil in the car. Trust me, you'd get better service from Kia or Hyundai than you will here. I would know, I've had both those brands as well as Lincoln and this Lincoln dealership so inferior, they're not even competing. Don't give them your hard earned money. You'll regret ever dealing with these snakes More

Do NOT recommend. This dealership does not practice with integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this used car sales department was shocking, but also the exact scenario of why the used car sales industry is dehumanized and ranked poorly for trust by consumers. I found a vehicle that fit the needs of my family after weeks of scanning the internet. I used “ClickLane”, their online service that they describe as “truly, really, completely, absolutely, online car buying experience” and placed my $2,000 deposit, signed my documents via DocuSign, was given the estimated trade-in amount for my vehicle, and even signed up for delivery of the vehicle. I was contacted the next morning by their salesman who confirmed the Pilot’s availability on their lot and was getting everything set to complete the purchase, basically starting over the entire process that I had already performed online. He just wanted to see if their finance department could beat my rate, and all would be settled. I was texted on the progress throughout the day until they provided my trade-in car value of $3,000 less than their website, without having seen it in person and having the VIN information in their system. They ran my credit countless times through their website and separately through their dealership. Presumably because I did not accept their trade in offer (I would place a larger downpayment instead) or because they did not beat my bank’s interest rate (but not having said anything to me or even giving me the chance to accept their financing) they went radio silent. I messaged them to check in and was given a text stating “I have bad news,another saleperson sold this pilot. I am sorry”. Nothing more. No phone call to tell me that they had wasted my time all day. When I called and spoke to the manager, I was given a litany of excuses and lies – stating that the Pilot was sold before my buyer’s order and was never on the lot. However, he had no words when I was able to point to their very own documentation and communications with me that confirmed its availability. He stated they had no idea a deposit or buyer’s order was signed – despite using this platform for business across the entire David McDavid system in Texas. In fact, it's even the cover photo for this very Facebook page. Regardless, ignorance does not excuse poor practice. They failed to uphold my signed agreement and acceptance of my payment. I even gave them the benefit of the doubt by giving them 3 weeks to try to find a comparable vehicle on their multiple lots but they’ve not responded. Even if there wasn't multiple governing bodies with regulations that they’re breaking – it’s just poor form to behave this way. You can sell a car in a seller’s market and still be a good human – I suggest y’all work on how to get to that level. More

ROY SMITH IS A RACIST.If I could give this place 0 stars ROY SMITH IS A RACIST. If I could give this place 0 stars I would. Roy Smith is a racist human that shouldn't be working here at all! To be an assist ROY SMITH IS A RACIST. If I could give this place 0 stars I would. Roy Smith is a racist human that shouldn't be working here at all! To be an assistance manager and treat customer so poorly is extremely disgusting. My father just bought a car and there that had an issue with it and was advised to come there, after being there for hours (Roy told him to bring the car and left him there for hours) told him he can't do anything about it, my dad as any human asked him why he made him wait for hours and Roy went off on him saying "Learn English", "Never come back here again" and more disgusting comments. No one did anything until my father got his card and other management tried to step in. Nothing was done about the issue with Roy. Racist employees and management. More

Wasn’t as friendly at all . Didn’t meet the standards specially the manager named Roy .. so unprofessional and racist I’m so disappointed specially the manager named Roy .. so unprofessional and racist I’m so disappointed More