Back

David McDavid Lincoln Frisco

Frisco, TX

4.4
650 Reviews

6400 TX-121

Frisco, TX

75034

Directions

By Type

Showing 650 reviews

May 30, 2022

Dishonest dealership and when they promised to solve a problem they do not follow through. Abusing a consumer's credit report without consent and when General Manager promised to help with an official let More

by Josh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franco and Anthony Gonzalez
Jun 01, 2022 -

David McDavid Lincoln Frisco responded

Hi Josh, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at David McDavid Lincoln Frisco. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (972) 964-5000 and we will do our best to make this better. We hope to hear from you soon.

May 13, 2022

Update: I am pleased to state after my not so glowing review on 5/1022, I was contacted by Miguel who was willing to at least hear my complaint and validate my concerns. Subsequently, I received a call f More

by Sidneyb58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Gilliam
May 12, 2022

Please stay away! Their so called pre owned vehicles may have hidden issues that were "overlooked" or outright deceptively not informed of. I requested the service rec More

by Sidneyb58
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Gilliam
May 13, 2022 -

David McDavid Lincoln Frisco responded

Please give me a call to discuss your concerns at 972-943-2079. Thank you. Michelle May

April 25, 2022

Bought a 2022 Corsair in January 2022. I've been trying to schedule an appointment to have my car serviced since this past Friday April 22nd, followed up on Saturday and this Monday mornin More

by yeg42
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Advisor
Apr 25, 2022 -

David McDavid Lincoln Frisco responded

We're sorry to hear that you have been having trouble getting through by phone. There is no name here for me to reference to please call our Service Manager directly, Mary Raymond at (469) 405-3736 or email her at mraymond@mcdavid.com. Thank you and we look forward to assisting you.

April 20, 2022

Jonathan was very helpful from the time on emailing and in person. Made us feel at ease with the purchase. Would recommend anyone to go check them out. Great place. More

by emeraldzombie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Waters
March 28, 2022

I was assisting a buddy of mine who wanted to buy a 2022 Navigator. I truly appreciate how easy the General Manager Tony Gonzalez and his team made the transaction. The whole thing went down like a Disney More

by fyoung780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gonzalez
March 15, 2022

Final Update: It rained yesterday and the mildew smell is back. I've contacted their service department twice (once yesterday and once today) and they will not call me back. Terrible service department More

by Clay
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard
Mar 28, 2022 -

David McDavid Lincoln Frisco responded

Hello Clay, our service management team has reached out to you to address and resolve your Navigator's moon roof repair needs. Can you please confirm? Thank you.

February 12, 2022

Jonathan and Miguel were exceptional they made ending my old lease and entering a new lease very smooth and easy. They also saved me money in the process. More

by Musicman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Waters and Miguel Codner
December 17, 2021

David McDavid Lincoln (now in Frisco) sold me a 2018 Ford Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciat More

by crc_21
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan, Terry, Miguel
Dec 23, 2021 -

David McDavid Lincoln Frisco responded

Chris, we're disappointed to learn that you're feeling this way. A representative from our management team reached out to you to address your concerns. We hope to promptly turn this around for you. If you have any questions in the meantime, please reach out to Miguel or Terry at (469) 405-3736. Thank you.

October 30, 2021

The two guys involved in selling me my 2019 Lincoln Navigator were outstanding. Unfortunately neither work there anymore and they may have been the only good part of the dealership. If you want to buy More

by danielinplano
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roy, Scott Nelson, Richard , Edward M. Freeman Jr, Yong Kim
Nov 01, 2021 -

David McDavid Lincoln Frisco responded

Daniel, we are disappointed that you have had this experience in our service department. We value you as a client and would love to have the opportunity to address these concerns and see how we may turn things around. There is no last name here for me to reference so if you have a moment, can you please call me to discuss at (469) 405-3736? Thank you and I look forward to hearing from you. Anthony Gonzalez, General Manager

Nov 08, 2021 -

danielinplano responded

I appreciate your response but I left several messages for you during the process that was so difficult and I never received a reply. I’m not getting my vehicle services at Planet Lincoln and they have done an amazing job. They provided options including Valet Service or a loaner vehicle. My car was at David McDavid at least two weeks but in smaller segments with the car needing to be brought back at least 4-5 times over a 3 month period. And I was consistently told there were no loaner vehicles available and valet service would cause a several-week delay. I wish you all well. I just hope for your customer's sake you all can get your house in order so to speak.

...
20
...