David McDavid Lincoln Frisco

Do NOT recommend. This dealership does not practice with integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this used car sales department was shocking, but also the exact scenario of why the used car sales industry is dehumanized and ranked poorly for trust by consumers. I found a vehicle that fit the needs of my family after weeks of scanning the internet. I used “ClickLane”, their online service that they describe as “truly, really, completely, absolutely, online car buying experience” and placed my $2,000 deposit, signed my documents via DocuSign, was given the estimated trade-in amount for my vehicle, and even signed up for delivery of the vehicle. I was contacted the next morning by their salesman who confirmed the Pilot’s availability on their lot and was getting everything set to complete the purchase, basically starting over the entire process that I had already performed online. He just wanted to see if their finance department could beat my rate, and all would be settled. I was texted on the progress throughout the day until they provided my trade-in car value of $3,000 less than their website, without having seen it in person and having the VIN information in their system. They ran my credit countless times through their website and separately through their dealership. Presumably because I did not accept their trade in offer (I would place a larger downpayment instead) or because they did not beat my bank’s interest rate (but not having said anything to me or even giving me the chance to accept their financing) they went radio silent. I messaged them to check in and was given a text stating “I have bad news,another saleperson sold this pilot. I am sorry”. Nothing more. No phone call to tell me that they had wasted my time all day. When I called and spoke to the manager, I was given a litany of excuses and lies – stating that the Pilot was sold before my buyer’s order and was never on the lot. However, he had no words when I was able to point to their very own documentation and communications with me that confirmed its availability. He stated they had no idea a deposit or buyer’s order was signed – despite using this platform for business across the entire David McDavid system in Texas. In fact, it's even the cover photo for this very Facebook page. Regardless, ignorance does not excuse poor practice. They failed to uphold my signed agreement and acceptance of my payment. I even gave them the benefit of the doubt by giving them 3 weeks to try to find a comparable vehicle on their multiple lots but they’ve not responded. Even if there wasn't multiple governing bodies with regulations that they’re breaking – it’s just poor form to behave this way. You can sell a car in a seller’s market and still be a good human – I suggest y’all work on how to get to that level. More

ROY SMITH IS A RACIST.If I could give this place 0 stars ROY SMITH IS A RACIST. If I could give this place 0 stars I would. Roy Smith is a racist human that shouldn't be working here at all! To be an assist ROY SMITH IS A RACIST. If I could give this place 0 stars I would. Roy Smith is a racist human that shouldn't be working here at all! To be an assistance manager and treat customer so poorly is extremely disgusting. My father just bought a car and there that had an issue with it and was advised to come there, after being there for hours (Roy told him to bring the car and left him there for hours) told him he can't do anything about it, my dad as any human asked him why he made him wait for hours and Roy went off on him saying "Learn English", "Never come back here again" and more disgusting comments. No one did anything until my father got his card and other management tried to step in. Nothing was done about the issue with Roy. Racist employees and management. More

Wasn’t as friendly at all . Didn’t meet the standards specially the manager named Roy .. so unprofessional and racist I’m so disappointed specially the manager named Roy .. so unprofessional and racist I’m so disappointed More

They put me with this guy eddy. Horrible at getting back to people. I’m trying to spend money. I don’t need to keep reaching out to you. That’s not how sales work. Spent my money elsewhere to people. I’m trying to spend money. I don’t need to keep reaching out to you. That’s not how sales work. Spent my money elsewhere More

This dealership is the worst I have ever delt with currently now having an attorney step in. currently now having an attorney step in. More

This dealership is only interested in selling you the car. They are not responsive or helpful afterwards. I had a horrible experience with the sales associate. I would never recommend this dealership. car. They are not responsive or helpful afterwards. I had a horrible experience with the sales associate. I would never recommend this dealership. More

I sold my car to the dealership on 6/4. They did pay off my balance but have yet to give me my equity money. They continue to say they can not pay me because Lincoln Finance will not release the title. Li my balance but have yet to give me my equity money. They continue to say they can not pay me because Lincoln Finance will not release the title. Lincoln finance has given me 3 dates they have spoken to the dealership 6/18, 6/28, & 7/6 and have yet to receive the documents they are requesting. The dealership has since sold my car but the title at Lincoln finance shows under my name since the dealership will not get them the information. I have six emails back and forth all of which have the dealership giving excuses or saying they completed everything on their end. If it's all completed on their end, where is my equity money and why did you sell a car that Lincoln finance still says is under me? Does the new owner want the title? More