Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
David McDavid Lincoln Frisco
Frisco, TX
513 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 513 reviews
Helpful February 09, 2024
I purchased a used vehicle at David McDavid and noticed a piece of drip molding came off a few days after purchase. I communicated my issue to Austin and Susanne (both sales consultants), and Pooyah the fina piece of drip molding came off a few days after purchase. I communicated my issue to Austin and Susanne (both sales consultants), and Pooyah the finance consultant. When I did manage to reach someone after multiple attempts, I was met with classic used car salesman one-liners like “we’ll see what we can do” and “I’ll bring it up to my manager.” I never received a straight answer regarding the disposition of the reported damage. I contacted their manager “Tony” (no last name provided) via their website …you guessed it, NO answer!! I was under the impression that Lincoln represented an excellence of reputation in service and customer service. I was clearly wrong. I’m sure David McDavid Frisco is not a representation of Lincoln as a whole, but worthy of note is that this team is in serious need of customer relations training. I am extremely let down by this Lincoln experience and unfortunately can not recommend this dealership to my friends/family. More
by Panther1
Employees Worked With
Austin, Pooyah, , Susan Najjar
January 19, 2024
Purchased a new 2023 Aviator Reserve. This is my second Aviator. I love the Aviator; Beautiful, Luxurious vehicle. Susan was fabulous to work with. She was professional, knowledgeable This is my second Aviator. I love the Aviator; Beautiful, Luxurious vehicle. Susan was fabulous to work with. She was professional, knowledgeable, and a super nice person. Not pushy! She knew exactly what I was looking for and had a new one in inventory. During the buying process, she was very thorough, and gave every attention to the details. Susan had the new vehicle all cleaned up and made sure it had a full tank of gas. She even had the service department clean my rubber tech mats from 2021 Aviator and place them in the 2023. Little things like this means a lot to me! Tony, the sales manager was wonderful to work with, also. For three years, I have used this dealership to service my 2021 Aviator: with no issues, and I am very pleased with their service. I highly recommend this dealership, and Susan!!!!!! I love my new 2023 Aviator Reserve! More
by BabsTX
Employees Worked With
Susan and Tony
January 16, 2024
Had a great experience buying my SUV. Nick was great and easy to work with and the support I received after my purchase was excellent. Nick was great and easy to work with and the support I received after my purchase was excellent. More
by gabecruz
Employees Worked With
Nick
December 20, 2023
Richard in the service department is not customer service for the customer. I gave had a recall on my car for over a year. Richard said the part was in and it would take 2 days to fix. I only have one car for the customer. I gave had a recall on my car for over a year. Richard said the part was in and it would take 2 days to fix. I only have one car and I’m a widow couldn’t do without a car for two days. Bob Utter Lincoln in Denison can complete service within hours. They have my business from now on. This isn’t the first time Richard and I have had disputes over his customer service. More
by Becky
Employees Worked With
Richard service department
December 08, 2023
Swift and painless transaction. Easily the best purchase experience I've had. Minimal fees and great attention to detail taking care of requests prior to possession of my vehicle. W Easily the best purchase experience I've had. Minimal fees and great attention to detail taking care of requests prior to possession of my vehicle. Will not hesitate to do business again. More
by GUESS
Employees Worked With
Alex Bolor
