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David McDavid Lincoln Frisco
Frisco, TX
650 Reviews
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Showing 650 reviews
May 16, 2014
Surprisingly Out Dated Policies leads to poor experience I traded my 2013 Toyota Rav4 towards the purchase of a Toyota Matrix on 4/30/14 at David McDavid Lincoln in Plano. Due to the amount of positive equi I traded my 2013 Toyota Rav4 towards the purchase of a Toyota Matrix on 4/30/14 at David McDavid Lincoln in Plano. Due to the amount of positive equity in my Rav, the trade resulted in David McDavid owing me $1200 in an equity payout. After many unreturned phone calls this week to inquire about the status of my refund, I could only get noticed by completing an online information request. This all came to a head yesterday 5/15. The request was routed to the Director of Finance who responds multiple times to my questions for specific information with generic answers and by hiding behind their "policy". Their "policy" is not to cut the consumer a check until the paper title is in their possession. (Baffling to me since the car is for sale on their lot at this very moment. I already did my homework to find out from Toyota that the account was paid off on 5/6, lean release sent to the state of Texas on 5/7 and confirmed back from the state on 5/12, all done electronically. But now, I'm told, I must wait another 15-30 days for the paper title to make it into their hands. We change vehicles practically every 18 months, this is not the first time I've traded in or outright sold a vehicle to a dealership. (This is my first encounter with THIS dealership.) In every previous instance the dealer had my equity checks ready for pickup within 2 weeks, max. I suppose Toyota has "policies" in place that are more 2014, versus 1980. Disappointing. Next time - despite this dealership having exactly what I was hunting - I will either wait or pay more elsewhere. In the meantime, I hope they are enjoying the interest they are making off my money. More
by flanaganbrig
Employees Worked With
Jack Mangum
March 07, 2014
Steve K provided excellent customer care for me and my 2003 Lincoln Aviator when I moved to Texas 2 years ago and continues to make sure I'm completely satisfied with service to my 2013 Lincoln MKZ. 2003 Lincoln Aviator when I moved to Texas 2 years ago and continues to make sure I'm completely satisfied with service to my 2013 Lincoln MKZ. More
by bdelamar
Employees Worked With
Steve K
February 11, 2014
This has been the best car buying experience ever!!! Honesty was a key factor and it was very well given. From the start of my visit to the end of the car buying deal, I was well accommodated and assu Honesty was a key factor and it was very well given. From the start of my visit to the end of the car buying deal, I was well accommodated and assured of a great experience! The salesman "Benie Rad" is experienced, accurate and honest. The Finance team is the greatest I have ever experienced!! They were straight to the point and got the job done and it did not take a great deal of time!! I will RECOMMEND ANYONE in the car buying business to shop DAVID MCDAVID LINCOLN PLANO that has an awesome selection of cars NEW & PRE-OWNED. More
by LROSE8
Employees Worked With
BENIE RAD-SALESMAN JAC MANGUM -FINANCE
January 18, 2014
Richard Ancheta was very responsive to our needed repairs and maintained a good attitude throughout. He saved us money by explaining that we could forgo some of the book-scheduled warranty work because we h and maintained a good attitude throughout. He saved us money by explaining that we could forgo some of the book-scheduled warranty work because we had so recently bought the car (used) and the reconditioning team did everything that was required. Bill Green More
by greenbill
Employees Worked With
Richard Ancheta
October 31, 2013
This is the 4 car that I have leased through David McDavid. Mark Lemon is my sales person he did a excellent job in locating the best deal for me. Mark not only makes the sale he is there to help me a McDavid. Mark Lemon is my sales person he did a excellent job in locating the best deal for me. Mark not only makes the sale he is there to help me after the sale that is why I keep going back to Mark for my car needs. Mark also sold my son his vehicle its nice to trust someone with such a big decision. Brenda Terry More
by Mustangb3
Employees Worked With
Mark Lemon
October 23, 2013
We were so impressed with the high level of customer service we received at David McDavid Lincoln of Plano. It is nice to know that it still exists in our very fast paced world! service we received at David McDavid Lincoln of Plano. It is nice to know that it still exists in our very fast paced world! More
by davida555
Employees Worked With
Edward Freeman
September 02, 2013
We had a very positive buying experience when purchasing our new 2013 Navigator. Edward was very professional and helpful. Since our old Navigator's air conditioner had quit working, he made sure that we our new 2013 Navigator. Edward was very professional and helpful. Since our old Navigator's air conditioner had quit working, he made sure that we were able to "test drive" the new car for a day while the deal was being worked out. When the new Navigator was undergoing the final prep, he provided us with a loaner MKZ to take home. We could not have asked for anything more. More
by L.C.
Employees Worked With
Edward Freeman
August 15, 2013
This is our second Lincoln purchase from David McDavid Lincoln. We arrived with the idea of just looking around. We were greeted by Edward Freeman but we were looking for David as we purchased our other Lincoln. We arrived with the idea of just looking around. We were greeted by Edward Freeman but we were looking for David as we purchased our other vehicle from him but he was busy with another customer. He referred us to Ed. Ed took the time to let us look around and was able to answer all of our questions. We test drove 2 vehicles. We decided to purchase a new MKT. He found the vehicle we wanted and we drove the vehicle home that night. We returned to the dealership on Tuesday to complete the make ready of the vehicle. More
by dwlucas
Employees Worked With
Edward Freeman, David Wallace
June 19, 2013
I gave the reason for one reason. Susan Najjar is the best!!! The service level and overall quality of the dealership was first class all the way...Because of her best!!! The service level and overall quality of the dealership was first class all the way...Because of her More
by Royou8
Employees Worked With
Susan Najjar is the only reason I made the purchase. She is a true pro in every phase of the business
