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David Taylor Chrysler Dodge Jeep Ram of Belleville - Service Center
Belleville, IL
772 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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772 Reviews of David Taylor Chrysler Dodge Jeep Ram of Belleville - Service Center
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April 01, 2021
It was a great experience. I always like getting my car fixed there. You need more loaner cars. That was the only inconvenience I had. But everything else was great. fixed there. You need more loaner cars. That was the only inconvenience I had. But everything else was great. More
by JEFFREYEUBANKS68
Verified CustomerEmployees Worked With
Other Employees :
Jennifer Becker, Sharon Wagner, Stephanie Harris
Helpful March 29, 2021
I always go there for oil changes but never has the wait time been this quick and the service are always friendly. In and out service is great. time been this quick and the service are always friendly. In and out service is great. More
by Carla
Employees Worked With
I’m not sure of her name. She has blonde hair very friendly.
March 23, 2021
I was returning with a follow on issue I do not believe was caused by prior repairs but because it was related to the prior repairs they took care of it at no cost to me. That is just awesome customer car was caused by prior repairs but because it was related to the prior repairs they took care of it at no cost to me. That is just awesome customer care. More
by ROGER.OLSON.1
Employees Worked With
Sharon
March 23, 2021
I had one of the worst experiences at this dealership. I came in on Monday, March 22nd for an oil change. The lady greeted me and after discussing that I needed an oil change she said it would be 59.99. I came in on Monday, March 22nd for an oil change. The lady greeted me and after discussing that I needed an oil change she said it would be 59.99. I said ok, how long will it take. She said around 45 minutes. Another young lady came and got me about an hour later asking if I was Frank. I said yes, she said your car is done. She walked me out and she said it would be $71 and some change. I asked if that is right since the oil change was 59.99? She said tax. I said wow that is high tax. She slammed the paper and said she was not going to argue and she would change the price. After banging on the computer keyboard and ripping up papers, slamming down the new papers, and having me sign it, I was really thrown off. I think I was in such shock that I didn't know how to respond. I was going to call today but then I received this survey so here it is. I believe her name was Sarah but I don't have the paperwork in front of me. I highly doubt I will come back after being treated like that. I bought my 2016 Jeep there and never had an experience like this at this dealership until Monday. More
by FFI3252325
Employees Worked With
Sarah
March 19, 2021
It has taken many visits to the service department with multiple attempts to repair the issue. They claim it is fixed now. Let's hope!?!?!? multiple attempts to repair the issue. They claim it is fixed now. Let's hope!?!?!? More
by VOSSEK
Employees Worked With
Does not apply
March 19, 2021
Friendly and professional staff. Great service department and good selection of vehicles to choose from. In the summer looking to lease a new vehicle from this dealership. and good selection of vehicles to choose from. In the summer looking to lease a new vehicle from this dealership. More
by JDR99
Employees Worked With
Dan Slaughter
March 16, 2021
Best dealership with the greatest service manager! I wouldn't choose anywhere else to take our jeep for service. I trust them with all my vehicles service needs. wouldn't choose anywhere else to take our jeep for service. I trust them with all my vehicles service needs. More
by FINALLYOVER0930
Employees Worked With
Jenn
March 16, 2021
We have used this dealership for years, when it was Oliver C. Joseph. This was our first service experience experience since the name change and everything went smoothly, from check in to check out. Th Oliver C. Joseph. This was our first service experience experience since the name change and everything went smoothly, from check in to check out. The staff was friendly. More
by goreharry
Employees Worked With
Sharon ?last name
March 16, 2021
Great service. Courteous employees. Takes care of customers needs and helpful with future maintenance requirements. Quick scheduling to have vehicle serviced and work with customers schedule. customers needs and helpful with future maintenance requirements. Quick scheduling to have vehicle serviced and work with customers schedule. More
by JCPETERSN
Employees Worked With
Service Deptarment
March 16, 2021
Made an appointment for an oil change at 930. Asked if I could leave and come back when my car was done. Oil change not completed until late afternoon. I was in formed that dice I left they did it when ever could leave and come back when my car was done. Oil change not completed until late afternoon. I was in formed that dice I left they did it when ever they could fit it in instead of keeping appointment time. When I complained that this was kit explained to me and I needed my car back by a certain time otherwise I would not have made an appointment More
by CATINAMAHR
Employees Worked With
Kelly Patton
