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David Taylor Ellisville Chrysler Dodge Jeep RAM

Ellisville, MO

Overview
Employees
Reviews
Vehicles
4.5
4,009 Reviews
David Taylor Ellisville Chrysler Dodge Jeep RAM has new car and used car for buyers around Saint Louis County, St. Louis, Saint Charles County, South County, Glendale, Webster Groves, or O’Fallon. David Taylor Ellisville Chrysler Dodge Jeep RAM knows it is important to find great financing options for retail or lease purchases that will get the job done and fit within your budget. When you come to David Taylor Ellisville Chrysler Dodge Jeep RAM, you’ll get it all before and after the sale. Come to our lot and choose from hundreds of new Dodge Chrysler Jeep RAM vehicles, as well as an outstanding selection of dependable used cars at affordable prices. Our commitment to your customer satisfaction doesn’t stop there, though.
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15502 Manchester Rd.

Ellisville, MO

63011

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Showing 4,009 reviews

November 02, 2021

Needs to give the MILITARY DISCOUNT when I ask for it then to brush off. More

by Katemyrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember,
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Nov 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hello, First Thank you for your service. Coming from a military family and first responder background, I appreciate when people recognize those that serve others. With that said, please remember a military discount is a business courtesy, many don't offer any discounts with the economy the way it has been. Also remember, we don't offer any discounts on menu priced, or maintenance items that are already priced at near cost. Other items such as warranty deductibles are never allowed to be discounted. Again, thank you and hope you understand. Sincerely, David Taylor Service Team

Nov 03, 2021 -

Katemyrick responded

Thanks for responding…I understand what you are saying and in all fairness you offer a 10% discount and I have gotten a few times…Thank you for that. My point was, I have asked(EVERY SINGLE TIME)the guys when I get there when I am standing outside “Do you give Military Discount?” “ We sure do, Thank you for your service” we have a great little chat which your guys are all very friendly and come to find out as well their Dad/Grandfathers have served and they say…”heck yes, you should alway ask, I tell my Dad/ Grandfather the same thing” So when I wait for my oil change, tire rotation that is 120.00…is it a big deal that it will be a $12 discount not really…guess to me it was the thought that I stood out there with only one other person had a great talk, he said he put it in the notes….the girl behind the counter was like….”well now he is on his phone so I can’t do anything about it” “Please sign here, have a great day” I guess it just rubbed me the wrong way… and after I got 4 calls/2 emails to give you a review, well shoot here ya go! And I do remember who I worked/talked to but your response says a lot. Will I come back and get my Jeep serviced, yes because you are Close and convenient. Thanks for all you do, your guys are always so nice your place is always clean. -KM

Nov 03, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you so much Kate. We sincerely appreciate you very much. I think there was some confusion and miscommunication on our part, and for that I apologize. We do offer a discount on actual repair work. Oil Changes, Tire rotations, Maintenance items, Menu priced items are not eligible for any discounts since they are already priced at cost or near cost. The price of synthetic oil is very expensive today. To be competitive and have customers coming back, we price the oil at cost. The only Labor that is collected is $15-$20. Our factory trained and certified technicians labor costs more than that, so we are already below cost for many of the basic maintenance items. Now if you have repair work done outside of maintenance items, we gladly will offer a Military discount. We sincerely appreciate everyone especially our valued customers. We honor all our Military people that make us proud! Have a great day and thank you!

Helpful
November 02, 2021

Great service, kind enough to take me home and pick me up while they serviced my truck. Friendly people!! More

by curado68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen B, Casey Drese, Mike Gebken, BYRON GREEN
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Nov 03, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, accommodating and helpful service with us here at David Taylor Ellisville Chrysler Dodge Jeep RAM. We are looking forward to your next visit with us for any of your automotive needs.

Helpful
November 01, 2021

Very professional, I know when I pick up my vehicle it will be fixed correctly. More

by DJJOHNTHREE16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen B, Casey Drese, Mike Gebken, BYRON GREEN, Matt Karsznia in SERVICE
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Nov 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the wonderful feedback! We are delighted to know that you enjoy our Service Department at David Taylor Ellisville Chrysler Dodge Jeep RAM, and we hope that you will continue to visit us in the future!

Helpful
November 01, 2021

Local, convenient, professional, and friendly service that has kept my 2017 Grand Cherokee in tip top conditions. More

by KEMPP01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the positive feedback! Our Service Team at David Taylor Ellisville Chrysler Dodge Jeep RAM is always here to help!

Helpful
November 01, 2021

This was the first time oil change for my Jeep Wrangler I loved how they checked everything More

by CHARLENE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gebken
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Nov 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for the positive feedback! We are delighted to know that you had a good experience with our Service Department at David Taylor Ellisville Chrysler Dodge Jeep RAM in regards to your oil change, and we hope that you will continue to visit us!

Helpful
November 01, 2021

Great communication and service. Completed a recall in a timely manner. Casey was very friendly. More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese
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Nov 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi Jackie, Thank you for your positive review. We are thrilled you had a communicative, timely and professional service and recall experience. Thank you for choosing David Taylor Ellisville Chrysler Dodge Jeep RAM and we are looking forward to your next visit.

Helpful
November 01, 2021

With the pandemic running rapidly the cleanliness of the establishment was not very good. The bathroom ( men's ). There were dead cockroaches on the floor. More

by DSHUMATE105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Casey Drese
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Nov 03, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Hi, We take our customer feedback very seriously and would like the opportunity to learn more about your review. Can you please contact me at your earliest convenience? Best, Debbie Bundy Customer Relations Manager 636-484-5400 dbundy@taylorcars.com

Helpful
November 01, 2021

Casey was professional and courteous and very thorough throughout the repair process! A very positive service experience for me. More

by KJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese
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Nov 02, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

David Taylor Ellisville Chrysler Dodge Jeep RAM thanks you for the 5-stars and feedback. The team is glad your experience was professional and courteous. We look forward to future visits. Safe travels!

Helpful
October 31, 2021

In and out fast . No hassle on warranty work. I will be back again soon More

by CARLAVILA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Drese
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Nov 01, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

We're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
October 30, 2021

In this time of Covid and all the poor service provided in this economy, David Taylor Ellisville made my buying process as about as painless as one could make it. More

by Efingers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Allin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2021 -

David Taylor Ellisville Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write a positive review! We are glad to hear Matt was able to help you find a great vehicle and was able to make your overall experience at our dealership painless. If you ever need help with your new ride, feel free to give us a call at David Taylor Ellisville Chrysler Dodge Jeep Ram.

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