David Taylor Ellisville Chrysler Dodge Jeep RAM

My wife and I can't praise Mike Gebken and the Technician Dave (I don't know his last name) for giving us some of the best customer service we have ever received, period. We were on vacation for the Lab Dave (I don't know his last name) for giving us some of the best customer service we have ever received, period. We were on vacation for the Labor Day weekend, camping at Babler State Park. We arrived Thursday late and while we were finding our campsite our truck, 2008 Dodge 2500 with the 6.7L Cummins, gave a warning on the upper center display that read that the DPF filter was 90% full. This was very concerning as we had just drove from Kansas City to Babler SP pulling our camper, 3 hours. Friday morning I Googled for the closest Dodge Dealership and David Taylor was the closest. I called and talked to Mike. I gave him the info from the previous evening. He was honest about what that warning might indicate. He said he could have a tech look at it but with no guarantee that they could fix it in a short time frame, or if it needed parts whether they were in stock or available same day. I appreciated his honesty even though it was not working out in my favor. I brought my truck to the service dept shortly after our conversation. Mike had me pull my truck into the shop and immediately put the reader on it. Dave was right there analyzing the info from the reader. Dave said he wanted to do some further checking and put my truck in his bay. I got a courtesy ride back to the campsite (that was unexpected and much appreciated). Shortly after I got back to my camper Mike called me a told me what Dave had found: clogged EGR system. He went through the whole process of what was involved with that repair and that they could have my truck ready for me Saturday morning. Mike added that Dave was going to stay late to make sure my truck would be ready when he, Mike, promised. Both Mike and Dave were sympathetic to our situation of being out of town and needing to leave for home on the following Monday. Mike called me Saturday morning to come pick up my truck as it was ready as promised. And again got a courtesy ride from the campsite to the shop. My wife and I were thrilled that we were able to get our truck fixed and make it home without any delays. Mike and Dave made that happen. If we lived in the St. Louis area we would definitely use David Taylor Ellisville CDJR service dept again and again. Thanks, Jeff and Patty Hicks More

Great deal. Easy to work with. Would recommend. Made deal over the phone traveled 4 hours vehicle was exactly as described. No surprises. Would buy from again. over the phone traveled 4 hours vehicle was exactly as described. No surprises. Would buy from again. More

We were so happy with Ted Gann, and Brittany, and Bobby in finance. They were professional, patient and very knowledgeable. We will be back! We have even suggested to other family members they should visit in finance. They were professional, patient and very knowledgeable. We will be back! We have even suggested to other family members they should visit David Taylor! Brittany helped us understand the electronic package in our new Jeep! That was so nice and appreciated! Great people! More

Had engine work done. Was told a certain price and completion time of 3 days. Took 2 1/2 weeks and they tried to charge $2400 more than estimate. completion time of 3 days. Took 2 1/2 weeks and they tried to charge $2400 more than estimate. More

My device advisor , Matt made my appointment smooth and efficient!i will definitely come back for future services!!he explained what was needed and gave me a fair price!!! efficient!i will definitely come back for future services!!he explained what was needed and gave me a fair price!!! More

Prompt and friendly service. The sevice department was very knowledgeable and professional! They kept me updated at all times. it was a smooth and worry free process. very knowledgeable and professional! They kept me updated at all times. it was a smooth and worry free process. More

Very helpful especially the parts department mike found a part I could not get any other dealer to find found problem caused by mouse or squirrel all seems good thanks part I could not get any other dealer to find found problem caused by mouse or squirrel all seems good thanks More

Called in and made an appointment a week prior. Showed up early to my appointment and there was no record of me having an appointment. They fit me in, no call to say my Jeep was finished. I left my wheel loc early to my appointment and there was no record of me having an appointment. They fit me in, no call to say my Jeep was finished. I left my wheel lock key in the cup holder. Assumed that’s where it would have been left. Couldn’t find it only to be told it was in the rear storage compartment. I had to call to follow up the next day even though I left my number. I’ll probably drive further for better service. More

Great experience. Easy scheduling and pleasant on the phone. Always friendly and helpful. Work is well done and on time. I appreciate how smooth my visits are. My Promaster was purchased in Colorado but phone. Always friendly and helpful. Work is well done and on time. I appreciate how smooth my visits are. My Promaster was purchased in Colorado but they treat me like a longtime customer. More

All the staff were helpful and were friendly. They told me all the problems and severity of those problems and made it easy to understand. I'll be back! me all the problems and severity of those problems and made it easy to understand. I'll be back! More