
David Taylor Ellisville Chrysler Dodge Jeep RAM
Ellisville, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Buyer Beware I took my 2014 Jeep Cherokee for a recall on Friday 10/9/15. My agreement provides for a no charge loaner car. The young lady, Roysl,Gate employee, an I took my 2014 Jeep Cherokee for a recall on Friday 10/9/15. My agreement provides for a no charge loaner car. The young lady, Roysl,Gate employee, and I walked around the loaner to inspect for damages. Both of us discussed prior damage to several rims. When I returned the car, a young R G rep told me I damaged the rims. The service manager came, and said that it was new damage and I was responsible. The general manager, Aaron came and the three of us went to the car. I asked for the name of the dealership owner and whatever office governs customers complaints. The GM told me I was threatening him. He did call the initial representative and let me hear their conversation via speaker. She confirmed that previous damage was there. This is the second time an attempt has been made to charge me with damages I did not do. First time was with my newly purchased 2013 Liberty. Based upon the young lady's honesty I was not charged, and hope she was not terminated because she told the truth. Their actions makes me wonder how many customers have been billed for damages they did not cause. I have also made several complaints because my front defroster does not work properly only to be told nothing is wrong with it. I will never purchase another car from Royal Gate nor give any recommendations to anyone I know. More
Great Experience This is the second time I have bought a car from Royal Gate and each time I had an excellent experience. The sales staff was friendly and informative This is the second time I have bought a car from Royal Gate and each time I had an excellent experience. The sales staff was friendly and informative. I didn't feel pushed into anything, nor did I feel like they were trying to sell me something that I didn't want. Both Bert Nordman and Beau Campbell made and excellent team and we felt very fortunate to be waited on by them. More
Excellent Service Excellent salesman who was fair and honest. Feel like we got a good deal and feel comfortable with the whole process. Highly recommend speaking with B Excellent salesman who was fair and honest. Feel like we got a good deal and feel comfortable with the whole process. Highly recommend speaking with Beau when you go in More
great experience Steve Winters was great. Made deal over Internet and email. Was in and out of dealership in few short minutes. Will return to this dealership for n Steve Winters was great. Made deal over Internet and email. Was in and out of dealership in few short minutes. Will return to this dealership for next purchase:))) More
Never again. Bait and Switch I purchased a brand new 2014 Charger that was advertised as having 20 inch wheels and tires. Evidently before I purchased it someone at the dealership I purchased a brand new 2014 Charger that was advertised as having 20 inch wheels and tires. Evidently before I purchased it someone at the dealership switched the wheels with smaller ones. I didn't notice for about a month. Once I did I contacted the dealer and was basically told, oh well. Both the GM and sales manager lied and changed their stories multiple times to Chrysler and myself about what happened. After filing a complaint with the AG's office, the GM called yelling at me telling me not to ever call him back. So now besides taking legal action I'm not sure I'll ever get the wheels I paid for. More
looking to buy a new Dodge Ram Every time I go to Royal Gate Dodge in Ellisville Mo I get the respect and care that you would expect to get from a salesman. My salesman is Bert and Every time I go to Royal Gate Dodge in Ellisville Mo I get the respect and care that you would expect to get from a salesman. My salesman is Bert and he is a great guy and a excellent salesman you tell him what you want and that's what he gets you, and not try pushing you in something you don't want .I have never been treated bad at Royal Gate and if your looking for a great new or pre owned car, van or truck then go see the great people at Royal Gate Dodge in Ellisville Mo. More
service has gone downhill Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have a Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have an express service (hour and a half wait time). The oil change always results in being told that I need to have useless up charge services. Also, the quality of the oil change is bad, like not putting the oil cap back on, resulting in oil all over the engine compartment. When you point out an issue you are immediately told that you are wrong. Multiple people in line were told they do not know what is going on. Also, the sales and service representatives are now called "Advisors". Car rental with appointment still resulted in over an hour wait for a smoke filled, dirty pickup truck. Warranty claims get lost and after multiple months you are asked to purchase the parts. More
poor customer service Purchased vehicle from this dealer. Poor customer service when you are making such a big purchase. Tried to do a bait and switch. Asked us to write a Purchased vehicle from this dealer. Poor customer service when you are making such a big purchase. Tried to do a bait and switch. Asked us to write a bad check. They would hold and not cash. Took to much time. Poor tolerance of children. Finance guys very pushy and yelled at us once contract was signed. More
Always a pleasure I have purchased around a dozen cars within the past dozen years (I may have a problem with car addiction!) and all have been purchased from Royal Gat I have purchased around a dozen cars within the past dozen years (I may have a problem with car addiction!) and all have been purchased from Royal Gate in Ellisville. I have had many sales people and have seen service writers and wrenches come and go. The experience is always an excellent one. If there is ever a problem they resolve without question. I just purchased a new RAM and a new 200C this month and worked with Aaron and Dominick, each a joy to work with. They will have my business for the dozens of rears to come. More
Painful The salesman was o k but the finance guy sucked and wouldn't stop with his blah blah shtick about a warranty. I got badgered to buy a warranty on a ne The salesman was o k but the finance guy sucked and wouldn't stop with his blah blah shtick about a warranty. I got badgered to buy a warranty on a new car and the same warranty can be purchased online for about half of what he is telling me.I guess the bigger question is why would I buy a warranty for a brand new car anyway? That shortened the visit a little More