David Taylor Ellisville Chrysler Dodge Jeep RAM

This was single handedly the worst experience I've ever had anywhere in recent memory. It goes something like this: - Takes vehicle in for a safety and emissions inspection - Receive call saying I had anywhere in recent memory. It goes something like this: - Takes vehicle in for a safety and emissions inspection - Receive call saying I need a new upper left ball joint, transmission lines - Received another call stating I needed a front end alignment as well. - Asked about a discount on all of the work, the 10% "shop markup was" removed, so now we're at like 65% margin on the ticket - Pick vehicle up, notice it was making more noise than before, coming from the side that was worked on - Inspected castle bolt and loose cotter pin on work that I paid $1400+ on, questioned work - Used your night drop after talking to staff to have your work rechecked - Your service team gives the vehicle to .... the same tech ... to check his own work - Now all of a sudden the team says I need new front shocks, quoted me $690+. Somehow the shocks were "green" on the multi-point inspection previously and now are "shot" - After your team tried to fleece me further for a diagnostic fee, it was waived after I started complaining that the nature of the visit was to check your own work - I asked about the hood stand/stick which was found detached and placed inside the hood and if it was reconnected. Kyle walks out and I think I spent about 30 minutes while they tried to find a rivet that fit it. - As I'm pulling out, I notice the check engine light is on. I pull back into the garage and ask Kyle to put a code scanner on this before I leave - Kyle scans it, revealing a P0562 code and shrugging it off like it was something benign with the battery. At this point, I leave. Upon further research, it appears P0562 codes should have been taken more seriously. I really should file a complaint with the Missouri State Highway Patrol, Motor Vehicle Inspection Unit as well as directly engaging Chrysler to ensure my "satisfaction surveys" for my visits are administered and accounted for. Unless we're talking about recouping my time wasted and some of the $1400+ I flushed in your shop, I don't see a reason to invest more time with your team. More

very responsive and helpful in explaining the plan to fix the problem. a part is on order so i will bring my car back in to complete the repair the problem. a part is on order so i will bring my car back in to complete the repair More

We had an amazing experience! Everyone was very helpful and friendly!!! Glad we decided to go there!!! Everyone was very helpful and friendly!!! Glad we decided to go there!!! More

Very friendly and professional. Was in and out on time. This was my first time using this dealership I will be back! Was in and out on time. This was my first time using this dealership I will be back! More

I was disappointed in the service. I dropped it off for my appt at 930 . I was originally told my car would be ready by the end of the day and I would receive an update early afternoon I dropped it off for my appt at 930 . I was originally told my car would be ready by the end of the day and I would receive an update early afternoon. I had not heard any updates so I called at 1 and again at 230, both times told that my service provider was busy and would call me back. He called me at 330 and said that he was not made aware that I had called. He said it just started getting evaluated after 1 pm and it would not be ready by the end of the day and that I would have to leave it overnight or drive it not knowing exactly what was wrong with it. They also had no rental cars to offer. The service provider told me they were understaffed and that is why everything is taking longer- I completely understand that but then don’t allow people to book appointments if you don’t have the staff to do the work. I also would have appreciated a call telling me that by 1 pm no one had looked at my car despite the appointment being at 930 am. The issues were not even diagnosed until 24 hours after my scheduled appointment. More

Tremendous Staff… very professional, polite and proficient in providing world class customer service! None better and it’s why I always take my Jeeps to them for service! proficient in providing world class customer service! None better and it’s why I always take my Jeeps to them for service! More

Excellent service. Quick response and kind workers. made my car buying experience fun and exciting Quick response and kind workers. made my car buying experience fun and exciting More

Everything was handled well Thank you. I was greeted promptly and waited not very long. Service was great! I was greeted promptly and waited not very long. Service was great! More

Service was great, haven’t had any issues since! They definitely aren’t cheap though They definitely aren’t cheap though More

Spent $190 to fix problem & it still doesn’t work you need to reschedule with loaner car & fix need to reschedule with loaner car & fix More