Davis Acura - Service Center

Was at this dealership for my annual “free” state inspection on Saturday (2/5/2011). This is supposed to be an upscale dealership for a quality product. I have to say the experience reminded me of go inspection on Saturday (2/5/2011). This is supposed to be an upscale dealership for a quality product. I have to say the experience reminded me of going to Jiffy Lube 20 years ago! First the Service Consultant comes up to me and shows me my air filters and says they should be replaced for $135. I do much of my own routine service and had changed these filters just a few months before and knew they didn’t need replacing. And if they had needed replacing the cost of the filters is less than $30 and the time to change them is under 5 minutes. Next the Service Consultant comes up to me and says I had failed inspection because of wear on the rear tires. He was correct I do need to replace the rear tires. But then he says the front tires are not much better and should be replaced also, at a cost of $245 a tire. This told me they had never looked at the front tires since they only had 8,000 miles on them! Interestingly the tires I have on the front are Continental ExtremeContact DWS XL, these tires have a special wear indicator to tell if the tire is OK Dry, Wet or Snow of course the indicator showed they were fine. So I decided to decline the new tires, said I’d purchase them someplace else. An hour or so after I drive away I get a call from a salesman at the dealership. They had checked out where I stood on my current car payment and wanted to know if I’d be interested in trading this car in for a newer model at lower payment. Of course the guy leaves out the part about me having to have car payments for an additional 4 years! I have to assume they wasted some of my time during my service visit so they could evaluate how much my car was worth and how they could try to take more money out of my pocket! I would advise if you plan on doing business with this dealership, make sure you keep your hands on your wallet. More

I brought my car in for state insp (04 tl). they called later in the day saying it had failed because of a bent rim. I had just came back from a trip to Boston the car drove perfect. I went down to the dea later in the day saying it had failed because of a bent rim. I had just came back from a trip to Boston the car drove perfect. I went down to the dealer and asked to see the bent rim so he put it on the lift for me. The rim was bent on the inside very badly so I told him that I just got back from a trip and had no problems told me I hit a pot hole or something in the road.Needless to say I'm out 310.00 for a new rim. I suspect that when they pulled the car in to put it on the lift the rear tire hit the corner of the lift. Davis was an extremely good car dealer who became just another car dealer I'm sorry about that. More