We have been customers of Davis Acura for nearly a decade. Starting nearly two weeks ago our opinion and satisfaction with this dealership has changed drastically. We dropped off our car for a basic checkup. The next day, as we prepared to pick up the car we got a call from them saying that the vehicle was damaged while parked on their lot. Turns out this was MAJOR damage...likely meaning that our 2001 Acura is now totaled.
From that moment forward their team has changed their story of how it happened several times, they have been caught in their own lies, they have lacked clarity on the repair/replacement process, and have been exceedingly frustrating to work with over the last few days especially.
UPDATE: it is now OVER TWO WEEKS since our car was totaled while in the possession of Davis Acura. I say totaled because my personal insurance policy was activated to cover THEIR damages to our car. The owner himself, Glenn Davis, reached out to us and offered to do whatever he could do to make this right. Quite impressive...I felt something was going to happen now that the owner of a respected dealership was personally aware of the issue.
Well that has not been the case. We expressed what we needed...we are reasonable, we are not asking for a free car...which many feel is within our rights. We are asking them to make us an excellent deal (ok maybe they lose a small amount of money) on a car they have on their used lot. This is a reasonable request en lieu of all the trouble, miscommunication, misdirection, lack of accountability...we wont even mention the fact that we now need to take on car payments as a result of their negligence.
Remember the facts:
1) we gave them our car in good faith
2) their insurance was so poor it would not cover the cost of damages to our car
3) they have offered time and time again to do whatever they can to make this right for us
4) and then continue to drag this out leaving us wondering if their intention is to stick us with the entire expense of their accident
As it turns out, point #4 is spot on...now their position is that they are unwilling to take a loss on a car. I'm sorry...Davis Acura expects us to take the entire cost on ourselves...that is unacceptable. I will find a new Acura dealer and vote with my money. YOU SHOULD TOO...lest you be left holding the bill for their negligence.
AVOID THIS DEALERSHIP AT ALL COSTS