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Davis Acura - Service Center

4.3

13 Lifetime Service Reviews

2051 East Lincoln Highway, Langhorne, Pennsylvania 19047

13 Reviews of Davis Acura - Service Center

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January 19, 2018

"Accomadating Service"

- PLog

Rich was great on the phone setting up my service appointment. He was so organized when I brought in the car, everything was ready to go. He was able to get me a loaner car and that really helped. When I picked up the car, he was thorough in explaining everthing that had been done. I have dealt with Rich before, awalys a pleasure.

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Recommend Dealer
Yes
Employees Worked With
Rich Grake
December 02, 2017

"Great place to buy NEVER get service done here"

- Bob

Third car we’ve bought from this dealership and while the cars are great and buying process is smooth and easy, they try to nickel and dime you for everything!! Over $1000 for fog lights that I can buy myself and have professionally installed for less than $500. Unreal how they try to rip you off in service

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Recommend Dealer
No
Employees Worked With
Service
Dec 22, 2017 -

Davis Acura responded

Thank you for taking the time to leave this feedback. We are pleased to hear that you are happy with our sales department and want you to have the same experience when servicing with us. We do pride ourselves in staying competitive in our market with the pricing and labor associated with Genuine Acura Accessory installations. I would like the opportunity to discuss your experience in further detail. Please feel free to call or email me at your earliest convenience. I can be reached at 215-943-7000 x2713 or christinah@davisacura.com Best Regards, Christina Hecht Business Development Manager

November 28, 2017

"Very good "

- Arlind84

Very good dealership. Satisfied with the purchase. I had the car serviced at the dealer and very satisfied with the service. I will recommend this dealer.

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Recommend Dealer
Yes
Employees Worked With
Tim Eberhardt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 28, 2017 -

Davis Acura responded

Thanks so much for sharing your experience with both sales and service here at Davis Acura! Please feel free to reach out at anytime!

August 19, 2017

"Great"

- Jonathan m.

It's was my first time. On this dealer i bring my car for service it was amazing. Nice people. Brad stout help me on everything.

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Recommend Dealer
Yes
Employees Worked With
Brad stout. This guy is great. I bring my car for service and he teke care my car.
Aug 19, 2017 -

Davis Acura responded

Thanks so much for this review about our service department! We are glad to hear that you had such a wonderful experience. Please do not hesitate to come see us in the future!

January 03, 2017

"service and maintenance"

- sylvester bell

Have had excellent service thru sales consultant Ken McDaniel and GM Ed Riley . Purchased certified vehicle in August and noticed moisture in headlight lens shortly there after On first oil change brought it to attention of Ken and Ed .They had to order parts put me in rental and had parts in the next day and was able to get my vehicle back with 1 day down time not bad Would recommend dealership also free car washes don"t hurt. Haven't used free inspections yet but they will probably be great handling service quickly

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Recommend Dealer
Yes
Employees Worked With
Ken McDaniel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ed Riley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 20, 2016

"Airbag recall appointment"

- HondaFan

I had my car in a shop last week for an airbag recall. The work has been performed promptly in the most professional way. Steve Pulli (Service Manager) personally assured everything was arranged prior my arrival, so the wait was reduced to a bare minimum. Even though there was a major floor space remodeling constraining service advisors, they were still doing an excellent job taking care of customers. I am already at 118K on my 2011 TL and have been visiting the shop for all of the maintenance work as well some other issues. My observation the service department is run very well setting up a benchmark for other dealerships in the area.

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Recommend Dealer
Yes
Employees Worked With
Steve Pulli, Rich Tatar
April 09, 2016

"Totalled our car and taking ZERO accountability"

- JoshDillard

We have been customers of Davis Acura for nearly a decade. Starting nearly two weeks ago our opinion and satisfaction with this dealership has changed drastically. We dropped off our car for a basic checkup. The next day, as we prepared to pick up the car we got a call from them saying that the vehicle was damaged while parked on their lot. Turns out this was MAJOR damage...likely meaning that our 2001 Acura is now totaled. From that moment forward their team has changed their story of how it happened several times, they have been caught in their own lies, they have lacked clarity on the repair/replacement process, and have been exceedingly frustrating to work with over the last few days especially. UPDATE: it is now OVER TWO WEEKS since our car was totaled while in the possession of Davis Acura. I say totaled because my personal insurance policy was activated to cover THEIR damages to our car. The owner himself, Glenn Davis, reached out to us and offered to do whatever he could do to make this right. Quite impressive...I felt something was going to happen now that the owner of a respected dealership was personally aware of the issue. Well that has not been the case. We expressed what we needed...we are reasonable, we are not asking for a free car...which many feel is within our rights. We are asking them to make us an excellent deal (ok maybe they lose a small amount of money) on a car they have on their used lot. This is a reasonable request en lieu of all the trouble, miscommunication, misdirection, lack of accountability...we wont even mention the fact that we now need to take on car payments as a result of their negligence. Remember the facts: 1) we gave them our car in good faith 2) their insurance was so poor it would not cover the cost of damages to our car 3) they have offered time and time again to do whatever they can to make this right for us 4) and then continue to drag this out leaving us wondering if their intention is to stick us with the entire expense of their accident As it turns out, point #4 is spot on...now their position is that they are unwilling to take a loss on a car. I'm sorry...Davis Acura expects us to take the entire cost on ourselves...that is unacceptable. I will find a new Acura dealer and vote with my money. YOU SHOULD TOO...lest you be left holding the bill for their negligence. AVOID THIS DEALERSHIP AT ALL COSTS

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Recommend Dealer
No
Employees Worked With
Ed Riley
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve Pulli, Dominic Visco
March 11, 2016

"phone"

- paul j

He paired my new I phone to my 2008 Acura no charge for service very helpful, great dealership everyone is so nice.Thank again the Bernhards

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Recommend Dealer
Yes
Employees Worked With
Frank Immordino
August 12, 2014

"Great experience with service "

- Cakenney

I recently had my TL in for service. Jeff Porrini was my service rep and made this experience go as smooth as can be. He kept in touch throughout the two days with updates on the progress. Jeff went above and beyond his duties and set up an appt for me with an outside company to come in and replace my windshield while my vehicle was at the dealership (my vehicle was being serviced for another reason). He even noticed that my inspection was coming up for renewal and offered for the dealership to complete the inspection/emissions at a discount rate. I would definitely recommend Davis Acura to others as Jeff (and the other Davis Acura associates-other service reps that greeted me, cashier, guy who sold me touch-up paint) are extremely helpful and professional.

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Recommend Dealer
Yes
Employees Worked With
Jeff Porrini
August 04, 2014

"Service department levels have gone down"

- Victoriascio

I've been taking my cars here for service for over 10 years. After I sold my Acura and bought a Honda I continued to go here for Service because of how great they were. However, the past two times I had a problem with my car I received very condescending service. I had an issue with my brake light not shutting off. Googled it and found out that it was a known problem. I took it to Davis Acura and the gal told me they couldn't mimic the problem and told me I must have just had my parking brake on ( I did not and several people witnessed this odd situation). Last week I took the car in because my AC wasn't working. Again I was told they couldn't mimic the problem and the gal had the audacity to tell me I must not have had the AC button on! I mean really... I politely told the gal that yes, I know how to work my AC and yes, it was "on" and yes, others were in the car to witness it was on and we all suffered over an hour drive from the shore with no AC. I get that they can't always mimic the problem. What I refuse to deal with is some service person condescendingly telling me I don't know how to work my car or treating me like an idiot. I will try one more time due tot the so many years of going here. If I have another bad experience I'm moving on.

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Recommend Dealer
Yes
Employees Worked With
Mercedes
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