Davis Chevrolet

Davis Chevrolet responded

It was a pleasure speaking with you on the phone Mr. Summers, and we really appreciate your feedback as we will clearly use this as a learning/training experience for everyone involved while you were here at our dealership. I was not personally involved during your visit, but from everything you stated in your review along with everything you told me over the phone, we clearly failed miserably. Our apologies once again, and as I mentioned on the phone this is nowhere near the experience our customers normally enjoy when they come to our dealership as referenced by the thousands of wonderful comments and reviews we receive daily. My offer to personally help in any way that I can moving forward still stands, and if there is anything I can do for you please do not hesitate to reach out to me directly at 713-794-2500 Ext 104. Thanks so much again for your feedback. David Johnston/Sales Director

Davis Chevrolet responded

Thanks so much for your time on the phone (we spoke months ago, but I just realized that we never actually posted a response in DealerRater) Mr. Ledoux, and we really appreciate your feedback and your understanding. I know we got you all of the paperwork that you needed, and I believe I answered all of your outstanding questions. As mentioned on the phone, if there is anything else I can do to help please don't hesitate to reach out to me directly at 713-794-2500 Ext 104. Thanks again! David Johnston/New Car Director

Shanzaw responded

Justin Isham Drive Manager knows who I am, still dishonest Manager. I have brought 3 cars from Davis Chevrolet and know the Salesmen in the Sales Department.

Davis Chevrolet responded

Since I have not received a phone call from you as requested above, I have to assume you are not one of my customers. Once again, if you’ll call me at 713-794-2500 Ext 310 I would be more than happy to resolve any outstanding issues that you may have with your vehicle. Thank you. Justin Isham/Service Drive Manager

Davis Chevrolet responded

Hi Mr. Shepherd, I left you a VM a few days ago, but have yet to hear back from you. We remember you and your transaction very well, and I'm more than happy to discuss your concerns. With regard to your comment about the picture of the truck that you saw online (and ended up purchasing from us), we had just received this vehicle into our inventory shortly before you called our dealership, so the online picture that you saw was simply a stock photo. We photograph all of our pre-owned vehicles for our online listings, and we simply had not had the opportunity to photo the truck yet when you saw it on CarGurus. With regard to our $1,995 Safety & Security package (Pulsating 3rd brake light, GPS feature, & Interior/Exterior Protection) that we add to our vehicles here at the dealership, I'm a little confused by your comments on that. You declined all of the products in the package, so you did not pay for any of them, and we also honored the internet price that you saw on CarGurus. Hopefully when we talk you can clarify for me. Finally, Davis Chevrolet actually paid for the water pump replacement that you mention in your review. You were not charged for that. All of that said Mr. Shepherd, we are here to continue to help in any way that we can, so please give me a call back if you would at 713-794-2500 Ext 117. Again I'm more than happy to discuss any open concerns that you have. Keith Ward/General Sales Manager

Dave S responded

No voice mail was ever left. Through the entire process there was never a mention of you just receiving this truck and a stock photo being used. In fact they kept telling me that you had the truck sold to someone. As far as you paying for the water pump your company said I had to pay for it. Martin had said I shouldn’t have to pay for it. Eko said I had to. I told them I was stopping payment on the check and bringing the truck back. At that point they said you would fix it. I had negotiated on the price to have your company sell the vehicle for the advertised price. At No time was I told that it did not include the extra package in fact I was told it couldn’t be removed. Even at the time of paying and signing Martin explained to my wife and I that we get all the features of 24 hour tracking and knowing where our vehicle is at all times and we should register since it was already included. It’s funny how Martin refused to give me any email address for anyone to complain to and I had to call in to get your address. I had sent you a detailed complaint of my experience and you never replied. You only now just replied when it was actually put online. Again there was no voicemail ever left for Me from your dealership.