Just wanting to leave this review to warn others who plan to buy a vehicle from Davis Moore Mazda. I have been a long time Wichita resident who has purchased many vehicles in my 40 years from a few dealerships in town. About 3 weeks ago now, the experience I had was so bad I had to submit a complaint to the Better Business Bureau which will probably be covered up only because the truth is very hard to bear. I had made a deal on a vehicle and thought it was locked in stone. low and behold I go into speak with Ian Murdick and explained to him that I was putting money down so the final price would be a lot lower that what Roger Moreno and I had agreed on. So Ian leaves the office to go talk with Chris Meek and Devin Archibalb. When Ian comes back into the office he mentions that Chris and Devin really want me to have a this warranty to cover any repairs that may occur with the vehicle. I told him no, that I was not interested. For those reading this review please pay attention when you are in this dealership because they will try to get you to buy a warranty that just might happen to be the same amount of money you put down (They might con you and say were are giving it to you at cost or I am will to pay $200 toward it out of my own pocket, but don't fall for this). Long story short, I had to explain to Ian and Roger what the money I wanted to put down and the amount I should have financed. Both of them even acknowledged what I wanted to finance out the door. So at this point Roger leaves the office, Ian is still trying to push this warranty that I didn't want on me, so he leaves to tell Chris and Devin. Ian comes back and prints out my Finance paperwork only to show it over by the amount I was going to put down. I pointed this out to Ian and even told him how could he get it wrong, he's a Finance guy right, well they played the dumb card and said well this is what we thought you meant. When I questioned him on him and Roger Moreno acknowledging what my intention and final out the door price I wanted to finance, their true integrity not only as people but as a representation of Davis Moore came through.
Because of my Better Business Review, I received a call from a guy named Joe and told him about the experience. He told me we want to make it right and we will sell you the vehicle at the price you wanted with your money down. Simple right, but the trust was already lost and did not want them doing anything to the vehicle if I would have said yes to purchase it. All I wanted was for them to fix my Credit Score which I have taken pride in keeping it where it was over 800+. They ran my credit through a couple of banks which dropped my Credit Score 40 points. Again all i wanted them to do was fix this and reverse the transactions on my credit that they ran. Pretty simple in my opinion. Well guess what they told me, after inconveniencing and lying to me, they wanted me to do all the leg work in finding the transactions send them to them in writing with the exact instructions of what i wanted them to do. After all this they, yes Davis Moore Mazda wanted me to do all the leg work for them so they can fix what they shouldn't have ran in the first place until we had a final deal.
I am a 21 year Veteran and this was the poorest class of salesmanship and lack of integrity that I have witnessed firsthand. So to all my Veterans in the local Wichita and surrounding areas please steer clear from this Dealership. I do not need nor want any other Veterans to deal with the lack of integrity or what I dealt with here at the Davis Moore dealership in Wichita.