Davis-Moore Mazda

Mazda makes great cars. I love them. When I decided to buy a fun, fuel efficient vehicle the Mazda3 SkyActiv was the logical choice. Day 1: Test Drive The salesman was awful. All he could do was re buy a fun, fuel efficient vehicle the Mazda3 SkyActiv was the logical choice. Day 1: Test Drive The salesman was awful. All he could do was recite the specs that Mazda had given him. He was constantly showing us brochures on his iPad. During the test drive, he asked me no less than 20 times "how's that steering? That steering is race car inspired." I have never wanted to throw someone out of a moving vehicle until that day. However, I did like the car and made the decision to buy it. When we returned to the dealership I was very clear about my intentions to purchase the car, but that I would want my wife on the loan with me and we would return the following afternoon to do the necessary paperwork. I asked if anything else needed to be done that day was told plainly "nope." I shook hands with the salesman and left. Where I come from, that means we had a deal. I should also add, I did have $1,000 in cash, a credit card with a $10,000 limit, and a checkbook in my back pocket. I was more than prepared to leave a deposit. Day 2: Attempted Purchase. I say "attempted" because that's what it was. My wife and I both left work early, cancelled dinner plans, and arrived at the dealership in the afternoon. The second we walked in the door my salesman looked up, looked panicked, and disappeared. After several minutes of being ignored, we asked another salesman if there was someone that could point us in the right direction to get paperwork started on purchasing a car. This salesman was friendly and asked which car, and after I described it to him, he looked apologetic and explained that my salesman had sold it the previous evening, shortly after I had left. So much for handshakes. I attempted speaking with the sales manager, he was completely unapologetic, refused to help, and refused to even attempt to right the wrong. Why he is in this position is a mystery. Day 3: Settled I was upset about losing a good deal on a car I liked, but my wife was livid at the way we had been treated. It took some convincing, but I finally made a few phone calls to see what could be done. The specifics have been lost to time, but I ended up dealing with someone in the Internet Department. She was fantastic. I explained our story, and she got upset as well. Within an hour she had found a car similar to the one I wanted, and made sure I got it for the price I previously negotiated. Our credit is very good and we closed our loan for 0% on the car that night and went home happy. I should mention that the original salesman and the sales manager were completely absent while we were there. Service: The service department is ok. I only needed oil changes every 5,000 miles, so visiting them was infrequent. There were a few small issues with the car (like most new cars) and getting them fixed usually took me mentioning it more than once. There was a part of the seat that came un-stitched that was mentioned three times and never repaired. It wasn't major, I just wanted it fixed before it got worse and I was out of warranty. I also installed a HomeLink auto-dimming mirror myself, I personally can't drive a car anymore without one. At the same time I also permanently installed a radar detector. When my service adviser noticed the "modifications" be mentioned I may have voided part of my warranty. Ridiculous and untrue, but sadly, not that uncommon. The Last Straw: About a year into happily owning the car, the check engine light came on. I understand this happens, and is usually not a big deal. I had to work late that evening so I asked my wife to bring the car in to be checked out. I truly expected it to be uneventful, it should have been. After having the car for almost an hour and not telling her anything, they give the keys back and say she's good to go. She barely gets to the highway and realizes the check engine light is still on. When she comes back and asks why the problem hasn't been fixed their reply is "we changed the oil like you asked." So not only did they not pay attention to the fact that we were nowhere near due for an oil change, and did not listen to why the car was brought in, they returned a car to a customer that had a check engine light on. She called me irritated, understandably. She had things to be doing, and dealing with my car wasn't really on her list. I told her to find the service manager and let him know what happened so he could make sure it got fixed right. Turns out, the service manager was unavailable and she was directed to the sales manager. Yes, the same guy who treated us like crap before who we never wanted to deal with again. She explained the problem, he got instantly rude. He told her he remembered her and that he listened to the video of when I test drove the car and that I refused to make a deposit...lies. They don't have audio on their camera system, and I never refused to make a deposit. If that wasn't enough, he told her that she must be doing something to the car to make the check engine light come on and it wasn't his problem. To summarize: he insulted my wife and called me a liar. We sold the car 5 days later with a warning to the buyer. Take it anywhere but the Mazda dealership. To date, Mazda USA returned our calls but is really unable to do anything but make notes. Davis Moore Auto Group has not returned calls, and I suspect they never will. More