I first purchased a 2012 Impreza from Day Apollo and the deal was great. I eventually traded the Impreza in on a new 2015 Outback.
This is when the issues started with Day Apollo. The Outback still under 3 years 36k bumper to bumper warranty, had an issue where is stalled, all the warning lights came on and the warning lights would not go off. I took it in to see what they problem was. They proceed to check the computer read out/error codes. They inform me a bunch of codes were indicating. They reset them and then charge me $120 for resetting the codes. I had the understanding that BUMPER TO BUMPER should cover this BS charge of $120 bucks. That is a whole another issue I have with Day Apollo. However, I would of been fine if that had resolved my problem. However when I asked the technician what caused the initial error to occur? he respond, " I DON"T KNOW." I say so if I drive it home and it happens again you are going to continue to reset the error codes not knowing what caused the initial error and charge me another $120 bucks? He tells me no, he would not charge me a second time. Regardless he was not instilling a lot of confidence in his solution to the vehicle error codes because he did essentially nothing other the reset the system and he admitted he had NO CLUE what caused the error codes in the first place.
This vehicle is my elderly mothers vehicle so I was concerned it would leave her stranded so I decided to unload it. I narrowed my next vehicle down to either a new 2018 Honda CRV or another Subaru, leaning towards the 2018 Crosstrek. I test drove both vehicles and liked them equally so I try Day Apollo and see what deal they would give me. I figured I am trading in one of their vehicles they should beat the offer I got for the Subaru Outback from the Honda dealership, right? WRONG! They low ball my trade and actually offer less. When I tell them what Honda offered, they offered the same. The CRV and the Crosstrek I was looking at were both fairly loaded up. Both were at about the same price point. The only difference the Honda dealership gave me a better trade offer initially and knocked off 3k from the sticker. Day Apollo only took off about 2300 from the sticker. I am guessing if I told them the deals I was offered by the Honda dealership they would of matched it.
My issue with the Day Apollo is this would of been the 3rd brand new vehicle I would have purchased from them. They should of been trying to beat the competition not tie them, after all I was a repeat customer and I was very happy with my first two purchases. Offering less for their product than the competition was not good either, and only willing to match their offer was just as bad. IT IS YOUR PRODUCT!
When all was said and done the service department was crap on the above visit, charging me for a vehicle still under 3 yrs 36k bumper to bumper warranty. Then the low ball offer initially for my trade, and even the deal on the sticker. I ultimately bought the Honda CRV, and so far its been great. I may come back to Subaru someday because I still think they make a good product, just unsure if it will be Day Apollo again. I should also note my sister also bought two Subaru's from Day Apollo due to my initial recommendation.