Daytona Dodge Chrysler Jeep Ram and FIAT - Service Center

Everything was quick and smooth, in and out in less than 20 minutes, and all my questions were answered 20 minutes, and all my questions were answered More

Everything was excellent. Staff was awesome. While I waited they were nice enought to put on a football game I was interested in. A plus service Staff was awesome. While I waited they were nice enought to put on a football game I was interested in. A plus service More

Oil change done quick Knowledge of staff Horrible To 40 minutes to cash out!!!!!! Wudnt tolerate that incompetence anywhere else. But have a Jeep minutes to cash out!!!!!! Wudnt tolerate that incompetence anywhere else. But have a Jeep More

Great customer service … the service advisor took care of a minor issue with out an appointment… a minor issue with out an appointment… More

I have traded in my previous vehicle for my current Ram. So far very satisfied with the Dealership. Been bringing my Ram PU there for all it’s oil changes and PM. So far very satisfied with the Dealership. Been bringing my Ram PU there for all it’s oil changes and PM. More

Very painless Oil Service. The crew there where very Professional, and truly cared about any issues. Thanks for the VERY QUICK service, and I will be returning in the future The crew there where very Professional, and truly cared about any issues. Thanks for the VERY QUICK service, and I will be returning in the future for maintenance !! More

On two different service calls I have had the pleasure working with Jamie Curry for my advisor and one of the most technically competent workers to date i have worked with. Her being professional Advisor, working with Jamie Curry for my advisor and one of the most technically competent workers to date i have worked with. Her being professional Advisor, I witnessed each time she put her best foot forward I noticed someone always nipping at her heel. Her solution: Double time...… MARCH!! Because the speed of this person determines the pace of the pack. And if it was not for Jamie the day I picked my 2020 Dodge Ram and she led me in the right direction, I purchase an 2022 Dodge Ram and took it home the same day. And Jamie for your caring and concern I just want to say Thank You. More

Wanted to share with you our truly awful experience during an Oil Change Service on Monday, June 20, 2022. We have been servicing our vehicle at the Express Lane since 2018 and although the staff va during an Oil Change Service on Monday, June 20, 2022. We have been servicing our vehicle at the Express Lane since 2018 and although the staff varied, they were always proficient, systematic and professional. We were in need of a new Oil Change package to replace a previously purchased/expired one. The following is how our visit transpired: *We were in for an Oil Change. Asked for info/pricing on a new package to replace our 3yr/5 changes *Service Writer spoke so lowly I could not understand him (had to ask twice to speak louder) *Service Writer insisted there was no such program requiring me to look into my doc's but still insisted there never was a 3yr/5 change program (much later he did admit to my husband, that there was but no longer offered) *He proceeded to obtain VIN/mileage from vehicle to ensure it was still eligible for a program *He advised me it was and began looking up the plans *Technician drives our vehicle into the bay *My husband comes into the office area asking what is happening i.e. price, program etc *I expressed not sure because I did not have a price yet. I expressed 2 more times that work should not begin since we had not agreed on price or program *Service Writer without speaking to me, jumped up and yelled into the Bay area to pull the car out (because we had not agreed to service yet) *At this point the entire experience is being inflamed by lack of professionalism and we did leave *Because we have an extended Warranty with Mopar for this Vehicle, my husband prefers to have it maintained here and went back into the office trying to obtain package info. *3 yr/4 change package was chosen and paid for *Vehicle goes back into the bay (technician a little vocally snitty that we changed our mind - ironic considering service bays were empty and no one was in line. *Service completed vehicle brought around for pick up. Husband went back in Office to obtain our Inspection Report and was told it was emailed (email still not received). We do not have a way of printing and asked also for hard copy. Our previous experience has always been (I repeat always been) the Service Writer goes over the Report with us before we left. *I went back into office to see what was taking so long and learned the Service Writer was manually writing the report which he was none too happy about. *Further inflaming this experience, he barks out that they email it and 'the Customer' has to request hard copy instead of email. In retrospect, I always remember the Service Writer asking these questions when they write up the Service Order; he again was not happy when I said 'it was his Job to ask us'. *Returning to car we noticed it was not Washed. I returned to the office and again was told 'they cannot wash the vehicle without Customer consent'...again my response 'it was His responsibility to ask us'. I have never seen a Service Writer handle the intake processing of a Vehicle so poorly and not cover/follow through on anything from start to finish. We have had such congenial experiences in the past at this location even though the staff was often different every time we came in. This time I certainly hope for a change of personnel before my next service as right now, sadly, I wish I did not purchase a program that locked me into this location for 3 years. More

I have had excellent luck with the sales side of this dealership but the service side consistently disappoints. The last two service visits on my Rubicon they have stained my passenger seat likely by pla dealership but the service side consistently disappoints. The last two service visits on my Rubicon they have stained my passenger seat likely by placing a dirty tool or clipboard on the seat. Whats even worse this time they tried to gouge me badly and did not address the issue I brought the vehicle in for. The terrible service department may force me to travel further away for my next vehicle purchase/lease. More