“Any fool can criticize, condemn, and complain—and most fools do.”
—quote from Dale Carnegie, often attributed to Benjamin Franklin
Rather than post an average review, I would simply like to share the letter of appreciation that I mailed after the sale.
Dear Mr. Randy Dye,
I wanted to take the time to send you a thank you letter to say how pleased I am with your dealership, Daytona Dodge. First & foremost, thank you. You have a dealership full of great folks. I could not be happier with my experience.
My first point of contact was Monica Haines. From the start she was cheerful, receptive, & eager to help. Monica listened to me, understood the situation, & believed she could help me. Which she did.
Next came Corey Haskell. He called shortly after I spoke with Monica to go over the info. I came into the dealership & met with Corey. I explained my history in the car business & my needs. Basically, I knew the game & had no interest in playing it. I did not want to waste his time & I did not want him to waste my time. I am happy to say that he never did. Corey & I looked at the vehicle & then went back in to speak with Chris Schwerdt, the sales manager.
Just like Corey, Chris respected my time & wishes & did not play any games either. He looked to see which car would work. He found an SXT Blacktop Journey, not the Plain Jane model. I was very happy & the price they offered was fair & acceptable.
Corey & I then test-drove the Journey. It seemed to fit all my criteria. Once back at the dealership Corey helped me put the carseat in the Dodge, as well as load the stroller into the cargo area. We then adjusted all the seats &, voila, everything fit great! It was time to go back in & speak with Chris again. I was curious as to where it would go from there. Much to my chagrin, Chris came back with an impressive number. We were still a bit apart, but we negotiated a little bit—as any good salesman would do—but it was not “the game.” When it was all said & done, we were dead-on what needed to happen. (Again, excellent job, Corey & Chris. Thank you.)
Next, I met with the finance guy, Manny Gramatikos—THE GREEK! (I think Corey is technically a finance guy, too, but he was wearing the salesman hat for helping me that day.) Manny was extremely friendly & helpful, as well! I had already discussed an extended warranty w/Corey & stated I did not want anything else. Manny respected that & did not try to force me into something I did not want or that would raise the already-agreed-upon number. That speaks volumes about the level of communication between the employees at Daytona Dodge & exemplifies how they are all on the same page to provide the customer with the experience, service, & products which they desire.
In the parts department I dealt with Scott Laughlin. He, too, was just as polite, professional, & friendly as anyone else at Daytona Dodge. He took great care in explaining my assorted options & helped me along every step of the way. Top notch!
This is where Jeff Mansell over at Daytona’s Garage steps into the picture. I halfway expected to be gouged on the price, so the dealership could receive some increased profits after the sale. Lo & behold, that did not happen! Jeff listened to everything I had to say & was generally an all-around great guy!
I am slightly dumbfounded as to how sharp & on top of things everyone is within your organization. It is quite unheard of in the car business. The culmination of all these items necessitated my writing this detailed report. It is why I am not finished purchasing items/accessories from Daytona Dodge—why I will return to “The Garage” to have them installed—why I will drive past the Dodge dealership in my town to have my service performed at Daytona Dodge. These are things that I will do because of the impeccable customer service & outstanding individuals in your employ.
I look forward to a long & prosperous relationship with your dealership, Randy.
[edited for brevity]