I love that new car smell as much as the next person, but when it comes to buying a new car I have always hated it! It usually isn't the salesperson, but the F&I folks that made the experience so awful.
Hubby started talking about trading in our 2012 Grand Caravan for a new 2017....I dreaded it instantly. We went through the Sam's Club Auto Buying Program, and the "sharks" started emailing and calling immediately (I asked him to answer all of those calls lol). He talked to Patrick Graham who sent over information about one of the vans they had available. It was nice, but it didn't have the creature features I was hoping for, so I started looking at others and found one I liked. That was Monday around 3 PM. By Tuesday we had secured preapproved financing, agreed on a price for the vehicle and gap insurance and arranged to be at the dealership on Wednesday at 11:00 AM to sign the papers.
We were passing the dealership on our way back from Ormond Beach, and I asked hubby if we could stop in and see the vehicle since we had only seen pictures until that point. The staff was so friendly! We first met Chris who was happy to show us the features of what would become our new van the following morning, he even got the keys and let us ride it around the block. As we were leaving the sales manager, Aaron, came out to see if everything was ok and offered to process our paperwork that evening, but it was around 7 PM, and we were tired and hungry, so we kept our appointment with Patrick the following morning.
We arrived a little after 11 AM and found Patrick. we had already sent over our insurance information and driver licenses so he was able to get the paperwork moving for a quick close. He took us to meet the service manager, showed us their quick lube center, and their car wash while we waited for Manny to finish up with another customer.
It did take a little bit to get in with Manny, but he was on his own that morning, so it was understandable. I have to admit, when I heard I had to go into F&I to sign the paperwork I was worried about how what had so far been a fantastic experience would end, that's usually where we encounter very rude and pushy people pushing the add-ons.
Then it was our turn. I could feel the knots in my stomach as I worried that the deal we were so happy with was going to soon tank. But, it didn't! Manny was fantastic! We were just about done with the signing of the paperwork when hubby asked something along the lines of "Is this when you're going to start trying to sell me an extended warranty?" To which he responded that he couldn't as part of the deal because we had brought our own financing and they wouldn't allow it.
However, we did talk about the options with him and will more likely than not be returning in a few months to purchase the unlimited service plan.
Overall, this was my BEST experience ever! There is no doubt in my mind that our future vehicle purchases will be from them!