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De Montrond Automotive Group

Houston, TX

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rated
3 Reviews

14101 North Freeway

Houston, TX

77090

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August 14, 2021

Wouldn't come back without being better prepared for the run-around! I came in to buy a specific vehicle listed at $27,260. They brought out the vehicle which I said I wanted to test drive. Before driving i More

by dselinger
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Raymond and Rafael Cajina
Aug 16, 2021 -

De Montrond Automotive Group responded

We’d like to thank you for your feedback and for your patronage, dselinger! Please know that we take customer care and satisfaction very seriously. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com and any additional details, including which DeMontrond location you are referring to, so we can further look into your review. Thank you again and we look forward to hearing back from you soon!

Aug 17, 2021 -

dselinger responded

Contact info forwarded on 8/17 at 7:45am. Will update review with further details if applicable.

Aug 25, 2021 -

dselinger responded

Sent the information requested over a week ago now. Never heard back. This has not been a good experience I'd give repeat business to. I'm also left without a front license plate installed and my sales rep saying, "most cops don't care." I care. Texas law requires it. I also don't feel comfortable drilling into my new vehicle without the worry of damaging the front sensors. This experience started at DeMontrond Volkswagen north of Houston.

Aug 26, 2021 -

De Montrond Automotive Group responded

We’d like to thank you for your feedback and for your patronage, dselinger! Please know that we take customer care and satisfaction very seriously. We have reached out to the correct management team, thank you for clarifying which dealership you were referring to.

December 05, 2013

Outstanding service, always an awesome experience getting my vehicle service. Cesar Chavez is a great asset to the Demontrond team, always exceeding my expectations. I love my volvo! More

by REHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Chavez
May 30, 2011

My overall experience with Mr. Robert Lowery at DeMontrond was outstanding. He sold us a 2011 Chevy Tahoo. This man is honest, has intergrity and shoots straight. Over the course of years, I have p More

by kwvjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lowery