DeFOUW Automotive - Chevrolet | BMW of Lafayette

Great Experience! We found and inquires about the car online. We set up a test drive for that evening. When we arrived, the car was pulled up front and waiting for us. We found and inquires about the car online. We set up a test drive for that evening. When we arrived, the car was pulled up front and waiting for us. Our salesman, Garry, was very knowledgeable and helpful - yet NOT pushy. Although already at a great price, the dealer met our offer half-way and negotiated with us. We had a couple of things that we wanted done prior to delivery and these were done no problem. We got a great rate and we're very happy customers! More

AWESOME experience!!! We drove over an hour to see a salesperson that we had used in the past... WELL WORTH it! Sheila, as always, went above and beyond our expectations. T We drove over an hour to see a salesperson that we had used in the past... WELL WORTH it! Sheila, as always, went above and beyond our expectations. The finance department was great too. My kids thought the t-shirt and hat from the tent sale was almost as good as the new car! Keep up the great work Sheila and DeFouw Chevrolet! More

Never go to Defouw BMW Service Center! Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold a lemon claiming to be a 2008 BMW 335xi less than a year ago. Within a month, it stated that brake pads were thin (understandable with a used car) but the engine started missing in addition. My wife took it in and they gave her an estimate for over $2700 to do brakes all around, replace an ignition coil, and repair the equivalent of a rear main seal (gasket). The oil had just been changed and there were no oil leaks (still aren't 10 months later... Hmmm). We ended up getting brakes and ignition coil done by our mechanic for under $800. We've had two more ignition coils replaced for $350 more and the car runs better but still codes and shutters when in passing mode above 4500 rpm in 2nd gear. Research shows this most likely to be carbon build-up on the intakes (again understandable for a used car with 100K miles). Research also shows average cost at dealers is $400 to $700 for walnut shell blasting of the intakes to remove buildup and fix the issue. Steven with Defouw BMW service quoted me $2200+ for this carbon blasting. I called BMW North Cincinnati and got a quote for $695. In the last month, the radio speakers were crackling in the back and then the radio just stopped working. Radio is still on but no sound including no gong when starting the car. Research shows this to be a software update issue. Steven at Defouw BMW service quoted $109 to reprogram the software so that the speakers will work again. Bill Defouw BMW service is a worthless service center aimed at overcharging people with enough money not to care that they are being taken for a ride. Bill Defouw BMW service does absolutely nothing to provide service after the sale and retain customers. We will never go back to this pathetic excuse of a service center. I'd rather drive to Cincinnati and be treated like a customer! More

Defouw/Mullikan experience I purchased a Certified used 2015 Silverado 1500 4 door, Ben Mullikan was the salesman, he was very knowledgeable on the product,and was able to ans I purchased a Certified used 2015 Silverado 1500 4 door, Ben Mullikan was the salesman, he was very knowledgeable on the product,and was able to answer our questions about the vehicle, pleasant to converse with. This man is a good catch for Defouw. Now we visited the Defouw finance department, a necessary but not always pleasurable part of the process, Idon't remember the name of the the man we worked with in the finance but he was very pleasant to work with, made the process very pain free and gave us a clear understanding of what we were getting.and what our cost would be for getting it.This is the at least the second vehicle we had purchased from Defouw and although both have been good experiences this was by far the best, Keep up the good work. Thank you Jeff Tyson More

Great Experience Nick Simpson helped get me into my new vehicle, made the experience very pleasant. Set up my OnStar and Bluetooth and explained everything I needed. Nick Simpson helped get me into my new vehicle, made the experience very pleasant. Set up my OnStar and Bluetooth and explained everything I needed. More

Purchase of our new Equinox went smooth and professional. My wife and I were treated with respect and kindness by our dealer, Pam Strain. It was a joy working with her. Pam was a good listener to our needs. My wife and I were treated with respect and kindness by our dealer, Pam Strain. It was a joy working with her. Pam was a good listener to our needs. More

No Nonsense Dealer I came in with a pretty good idea of what I was looking for. They helped me get into a nice car that was in my price range without the hassle of tryin I came in with a pretty good idea of what I was looking for. They helped me get into a nice car that was in my price range without the hassle of trying to oversell me. They also had a very nice selection of both new and pre-owned cars. More

Leasing a BMW I recently leased my third BMW from DeFouw. Both Matt Martin and Ben Mullikin have been extremely professional and deliver excellent customer service. I recently leased my third BMW from DeFouw. Both Matt Martin and Ben Mullikin have been extremely professional and deliver excellent customer service. I feel like they are both trying their best to give me what I want and need, and they continue to "deliver". More

Just amazing people Stopped in looking for some very specific features on a new truck, but trying to keep the price down. Andy McNeany and Mike Overby did an amazing job Stopped in looking for some very specific features on a new truck, but trying to keep the price down. Andy McNeany and Mike Overby did an amazing job locating exactly what I wanted, without running up the price. I picked a vehicle, then changed my mind, changed it back, and they were patient the entire time. I really felt like they were more interested in helping me find a great fit, than trying to close a sale. Just awesome. Everyone I worked with was just awesome. More

Left Empty Handed I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and would be I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and would be ready by Wednesday at 10:00 am. I drove 4.5 hours and arrived at 9:45 am to find that the truck just completed its service but no detailing had been done. After test driving, I ask them to fix the wheel alignment. While the technician was working on the alignment he noticed that the catalytic converter was missing. They informed me that they couldn't sell the truck without this part and that they would need to install one. In my opinion, this should have been addressed at servicing and saved me a trip. We continued with negotiations and I was still interested in purchasing the truck. The sales manager, Matt, approached me and said he isn't going to sell me the truck because he didn't have enough money in it to fix it. I was furious that he didn't even offer to meet in the middle. It was as simple as that. Obviously they don't care about their customers or their customers time! More