DeFOUW Automotive - Chevrolet | BMW of Lafayette

Stood behind their car when they didn't have to I purchased a used bmw 328i from defouw in as-is condition with no warranty. A few days after purchased I noticed a slight high pitched noise. I took I purchased a used bmw 328i from defouw in as-is condition with no warranty. A few days after purchased I noticed a slight high pitched noise. I took it to a local shop and they diagnosed it as a bad differential. I was very upset because it was going to be an expensive repair. I called Defouw to see if they could do anything. They sent a driver to my home with a loaner vehicle, took mine in and checked it out, all free of charge. They agreed the differential was starting to fail. They offered a new diff with $1,000 discount or offered to put in a used one free of charge. Because this is not a common problem with bmws, I chose the used diff and it has been successful so far and will probably last the life of the car. Defouw went out of their way to make this right for me even though I did not have a warranty, so I would highly recommend them! More

Worth the trip even if you are outside the Lafayette Area We have purchased, leased, and traded vehicles from Matt Martin and Ben Mulllikin at DeFouw over the last 10 years. They have helped us find cars for We have purchased, leased, and traded vehicles from Matt Martin and Ben Mulllikin at DeFouw over the last 10 years. They have helped us find cars for our children, for a parent, for our business, along with a few family vehicles. This makes little sense in the abstract because DeFouw is not the closest BMW dealership to us (they are in Lafayette, we are in Indianapolis), and because we have never been particularly brand loyal and certainly not dealership loyal. We have grown to count on DeFouw and they have never broken that trust. In the world of car buying, which can seem both hyper-technical and just generally confusing, it is hard to tell one dealer from the next. Everyone will match prices these days. Thank the Lord. But what matters at the end of the day is having good people like Martin and Mulllikin in your corner and a dealership that will take care of any problem you have with no hassles, professionalism, and genuine concern when the going gets tough (for as long as you have the car). It matters that the sales people tell you the truth and demonstrate it. That's been my experience with the people at DeFouw. It is the only reason we keep coming back -- much to my own surprise -- every time. A special note about Matt Martin: he is now the sales manager at DeFouw and he does a 5 star job in that position. He's been there for at least 10 years. Knows BMWs and knows what he's doing. More

Excellent experience Pam Strain was our salesperson and she did a fantastic job. We were really looking for a GMC truck, but Pam quickly changed our minds with her level Pam Strain was our salesperson and she did a fantastic job. We were really looking for a GMC truck, but Pam quickly changed our minds with her level of service. At the GM dealer we couldn't get anyone to even talk to us, but Pam met us at the front door of DeFouw Chevy and everything from there went extremely smooth. I have purchased my last 2 personal vehicles and last 2 work vehicles from DeFouw and I fully intend to continue that trend with Pam as my salesperson. More

Pam Strain was a big help and a relief of support! We needed a dealer who could help us find the best deal and experience for our mom. Craig Rutan was able to assign Pam Strain and they were great to We needed a dealer who could help us find the best deal and experience for our mom. Craig Rutan was able to assign Pam Strain and they were great to work with. The car buying experience was exceptional and we will definitely use Pam and Detour dealership again. More

Sales (New) Pam Strain was an absolute delight to work with on getting a a new car. She was caring & helpful & knew what she was doing. My bf & I have totally dif Pam Strain was an absolute delight to work with on getting a a new car. She was caring & helpful & knew what she was doing. My bf & I have totally different schedules & she had no problem working with us both @ different times. If you are in the market for a new car I highly recommend Pam Strain! More

Shes all about the customer! My quick story goes as is, I needed a truck within about a 3 day span and it was critical I get it in that time frame. I was recommended by a friend t My quick story goes as is, I needed a truck within about a 3 day span and it was critical I get it in that time frame. I was recommended by a friend to Pam Strain. My friend told me she does a great job and cares about what you are looking for, what you need in a vehicle and can get it done. I called her up and she sent me 3-4 different trucks she had found within an hour of us first talking, so I talked to her on the phone the next day to come in and check them out. we were able to make a deal that very night and I was in my truck the next day! Pam was very professional, easy to work with and I am very pleased with what she did for me. I've contacted her a couple times about my truck since March this year and she has taken care of it right away. I have also recommended her to a couple of my friends and one of them bought from her too. Thanks to Pam for being the professional she is. More

Love my Cruze Pam Strain was amazing to work with. I am totallt in love with my 2016 Chevy Cruze. My husband is loking at getting a new car in January and we will b Pam Strain was amazing to work with. I am totallt in love with my 2016 Chevy Cruze. My husband is loking at getting a new car in January and we will be going to Pam again. More

Excellent customer service It was very nice the way we were treated and all the help we recieved. Even though our circumstances weren't the best they still helped us get the ca It was very nice the way we were treated and all the help we recieved. Even though our circumstances weren't the best they still helped us get the car we wanted! More

Pam Strain was a excellent sales person We were looking for a different vehicle and Pam fixed us right up with a new Spark. We have been very happy with the vehicle and Pam has been very inf We were looking for a different vehicle and Pam fixed us right up with a new Spark. We have been very happy with the vehicle and Pam has been very informative on everything. J & P Crow More

Gray Crutchfield has alway gone above and beyond for us. Gary has always given us outstanding service and help. We have bought 11 vehicles from him and not regretted it. He goes the extra mile to insure our Gary has always given us outstanding service and help. We have bought 11 vehicles from him and not regretted it. He goes the extra mile to insure our happiness. We will continue to come to him for all out vehicle needs. More