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DeFelice Auto of Pt. Pleasant

Point Pleasant Boro, NJ

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71 Reviews
Call Dealership (732) 899-2844

2506 NJ Route 88

Point Pleasant Boro, NJ

08742-2249

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Showing 71 reviews

April 22, 2026

Dear Jeff and the DeFelice Auto Team, I am writing to express my sincere gratitude for the exceptional service I have received over the years. You and your team have always treated me like a member of th More

by nicholasrmeola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff
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April 20, 2026

I purchased a car for my daughter in January 2026 . The car is horrible and unsafe! After speaking to the dealer for weeks regarding all the issues with this car, I got no resolution. The stress that t More

by Leedawn15
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff, the owner , mark the sales salesman
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Apr 21, 2026 -

DeFelice Auto of Pt. Pleasant responded

Thank you for your review. We take concerns like this seriously; however, we feel it’s important to clarify several points for accuracy. The vehicle you purchased was a gently used unit with over 100,000 miles and had been fully serviced and inspected prior to sale. Since purchase, the vehicle has been driven over 2,700 miles. The tire issue referenced was caused by road damage (a pothole), not a defect or safety concern with the vehicle at the time of sale. The tire shop addressed that situation, including tire replacement and a damaged sensor (they're not cheap!). When you later reported performance concerns, we responded immediately and diagnosed the issue. Although the vehicle was outside of the 30-day/1,000-mile courtesy warranty, we still completed the repair at our cost as a goodwill gesture. Extended warranty coverage was available at the time of purchase, but was declined. More recently, when a window relay issue arose, we offered to assist by covering the labor at no charge if the part was provided or paid for. We stand behind the condition of our vehicles at the time of sale and have made multiple efforts to assist beyond our stated policy. We remain available should you wish to discuss this further. We would like to finish with closure that when your daughter was in about the window she had mentioned to our staff that she loves the car.

Apr 22, 2026 -

Leedawn15 responded

Coming from a dealership where all the people involved continuously LIED for weeks at a time, this response doesn’t surprise me. Considering there’s 40 years of business involved, probably best going forward that you handle your clients with facts not false accusations. AGAIN this doesn’t surprise me. This being the reason I wrote the review in the first place. To let others know exactly what this dealership is capable of. You have put my family and myself through nothing but stress for three months. Your attempts of rectifying anything have been nothing but asking me for more money. Thousands, more to be exact.Whether my daughter liked the car or not has nothing to do with the fact that you are denying any repairs, also denying anything that has happened to the car. I reached out to Mavis,GMC and Firestone. All three companies are aware of the situation. Have agreed with us and have done nothing but offered to help in any way possible at half of the cost that you were asking. That’s a start for my family and myself and I appreciate them. Once again, you can deny anything that was written in this review but there is no denying that this car is a LEMON!

Apr 22, 2026 -

Leedawn15 responded

You stand behind nothing but taking money and lying! I have find other reputable resources to handle the situation. You will be notified from an attorney shortly.!

January 18, 2026

Excellent team. Mark helped us through the test drive and purchase of a used vehicle. We explained the process thoroughly, introduced us to staff and some of the mec More

by iggit32
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark
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April 05, 2024

Best place to get your car fixed. I bring it in to drop it off. Next I get a call it done. The price was just what we talked about. Great prices. I would recommend them to anyone. I w More

by @
Recommend Dealer
Yes
Employees Worked With
Joe, Timmy and Lu
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February 18, 2024

Family owned business. Honest , fair pricing , Jack and Jeff are a pleasure to work with . More

by Lcuppari
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Defelice
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February 10, 2024

The service was great, bought a car and got service all in one place the best More

by reggia
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cohen
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February 08, 2024

I bought a 2018 Volkswagen Jetta, MARK COHEN And the Defelice auto sales point pleasant help me in every aspect of the purchase I will highly recommend this dealership to all my friends More

by lynns_ayuban
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARK COHEN
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February 08, 2024

the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, effi More

by lynns_ayuban
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARK COHEN
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February 08, 2024

Everyone at DeFelice Auto was very friendly, courtesy and helpful. Mark was a great guy to deal with and would definitely recommend to friends and family. More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cohen
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February 08, 2024

Worked with Mark to buy a new Subaru. The whole staff was extremely professional, and Mark helped me every step of the way. They really did a nice job! Definitely going back for my next More

by jkulesza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark
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