Amazingly bad. Not into doing reviews but after my interaction with Defelice I feel obligated to share my negative experience with other potential customers. Stopped in the dealership to look at a 2003 Yukon Denali that I received information about from Gar Gurus. Was met by a salesperson that I will leave nameless. I test drove the vehicle with the salesperson present. At the conclusion of the test drive we returned to the showroom to further discuss the vehicle. It was late about 745pm. The dealer closes at 8pm and i respect people's schedules. The salesperson asked "what could i do to earn your business?", My response was that i wanted my wife to see the vehicle before I proceeded. Due to the late hour I suggested my wife stop by and see the truck the next day. As I was walking to my car the salesman offered to give me dealer plates for the Yukon, drive it home to let my wife see the vehicle, and return it the next day. I took Defelice on their offer. AS I LEFT THE DEALERSHIP THE SALESMAN STATED $8500. I ASKED "DO I HAVE 24 HOURS?" AND THE SALESMAN RESPONDED "YES". I returned the truck later the same evening, I called the number on the business card to ensure the dealership knew their vehicle had been returned. Next day I receive no follow up phone call from the dealer. I wanted to do the deal so I called the dealership. I asked to speak with my salesman and I was connected. Told the sales guy i wanted the truck. Sales guy places me on hold and someone named Jeff picked up and told me the price of the truck was now $10995. I explained I was quoted a price of $8500 and he said the salesman made a mistake. Jeff the sales manager and Mark Cohen, who described himself as an owner, justified the increase in the quoted price as a mistake that was made by a new guy that was formerly a butcher and lacked sales experience, Not my problem. Mark became so aggravated during our conversation that he yelled to the SURROUNDING associates and I quote "why did you put me in the middle of this", I apologize Mark Cohen for inconveniencing you as an owner. Poor customer service, fraudulent, unethical, rude, bait and switch, lacking transparency, AND poor communication skills all describe Defelice. Ever watched the movie Used Cars? Defelice has brought it to real life. As for the vehicle the Vin# 1GKEK63UX3J185095 is there for you to see for yourself. Check out the peeling paint on the roof and the accident listed on the car fax that Defelice failed to disclose any details about when asked. I see the other reviews and know this worked out for the best. Someone named Jeff is supposed to call me but I doubt I'll hear from that dude.