DeFelice Auto of Pt. Pleasant

Fantastic Service Dept. My first time using the service department, they did an excellent job, My cars dashboard was lighting up like a Christmas tree, Oil Change light, ch My first time using the service department, they did an excellent job, My cars dashboard was lighting up like a Christmas tree, Oil Change light, check battery light, door open light, check motor light all at once. Each time I drove, the symbols on the dashboard would come on one by one. Needless to say I was afraid to drive the car because I wasn't sure if all these things were wrong with it. When I purchased my granddaughters car one week ago I noticed DeFelice has a service department so I gave them a call and brought the car in. MY initial dealing were with Joseph who we explained what was going on with the car, we left the car and three hours later I received a call from Joseph that the car was ready for pickup. (the problem was not the fuses) The problem was fixed, when I picked up the car Ed another service Tech explained in detail what happened. I would recommend this service dept. they are knowledgeable, courteous and take the time to listen even though I am a woman. Thank you All. More

Great Buying Experience Went on a test drive, was able to negotiate a deal and take home the used Scion TC 2010 car that I wanted to purchase. Thanks for being helpful and re Went on a test drive, was able to negotiate a deal and take home the used Scion TC 2010 car that I wanted to purchase. Thanks for being helpful and respectful during the car buying process. Met everyone and paid cash for the car. Would recommend and buy from again! More

Amazing buying experience!! My wife and I recently purchased a Hyundai Santa Fe at Defelice,and it was wonderful.Mark Cohen,my sales pro,went over everything in detail and made s My wife and I recently purchased a Hyundai Santa Fe at Defelice,and it was wonderful.Mark Cohen,my sales pro,went over everything in detail and made sure we were happy with our purchase,and comfortable with our payments.I will definitely recommend Defelice of Point pleasant to anyone looking for a vehicle.They found a new customer,and I will be doing all my future purchases there,Thanks again Mark and the Defelice team!! More

Amazingly Bad Amazingly bad. Not into doing reviews but after my interaction with Defelice I feel obligated to share my negative experience with other potential cus Amazingly bad. Not into doing reviews but after my interaction with Defelice I feel obligated to share my negative experience with other potential customers. Stopped in the dealership to look at a 2003 Yukon Denali that I received information about from Gar Gurus. Was met by a salesperson that I will leave nameless. I test drove the vehicle with the salesperson present. At the conclusion of the test drive we returned to the showroom to further discuss the vehicle. It was late about 745pm. The dealer closes at 8pm and i respect people's schedules. The salesperson asked "what could i do to earn your business?", My response was that i wanted my wife to see the vehicle before I proceeded. Due to the late hour I suggested my wife stop by and see the truck the next day. As I was walking to my car the salesman offered to give me dealer plates for the Yukon, drive it home to let my wife see the vehicle, and return it the next day. I took Defelice on their offer. AS I LEFT THE DEALERSHIP THE SALESMAN STATED $8500. I ASKED "DO I HAVE 24 HOURS?" AND THE SALESMAN RESPONDED "YES". I returned the truck later the same evening, I called the number on the business card to ensure the dealership knew their vehicle had been returned. Next day I receive no follow up phone call from the dealer. I wanted to do the deal so I called the dealership. I asked to speak with my salesman and I was connected. Told the sales guy i wanted the truck. Sales guy places me on hold and someone named Jeff picked up and told me the price of the truck was now $10995. I explained I was quoted a price of $8500 and he said the salesman made a mistake. Jeff the sales manager and Mark Cohen, who described himself as an owner, justified the increase in the quoted price as a mistake that was made by a new guy that was formerly a butcher and lacked sales experience, Not my problem. Mark became so aggravated during our conversation that he yelled to the SURROUNDING associates and I quote "why did you put me in the middle of this", I apologize Mark Cohen for inconveniencing you as an owner. Poor customer service, fraudulent, unethical, rude, bait and switch, lacking transparency, AND poor communication skills all describe Defelice. Ever watched the movie Used Cars? Defelice has brought it to real life. As for the vehicle the Vin# 1GKEK63UX3J185095 is there for you to see for yourself. Check out the peeling paint on the roof and the accident listed on the car fax that Defelice failed to disclose any details about when asked. I see the other reviews and know this worked out for the best. Someone named Jeff is supposed to call me but I doubt I'll hear from that dude. More

Massive Consumer Fraud..Consumer Beware Multiple acts of ongoing odometer fraud, federal and state violations, bait n switch, refi scam. Actions without providing dicumentation. Charge for w Multiple acts of ongoing odometer fraud, federal and state violations, bait n switch, refi scam. Actions without providing dicumentation. Charge for warrantee cancelled by dealership. Tried to give me a loaner while 'repair'..1970's noisy filthy car that sounded like it would fall apart. One lie after another, they threaten, violate civil rights laws. Reason for visit is not *service* no other option. More

Great Follow Up I recently bought a car from DeFelice and wrote them a review, but I had to write another one because Mark called me to see how much I liked the car. I recently bought a car from DeFelice and wrote them a review, but I had to write another one because Mark called me to see how much I liked the car. He knew how happy I was to get it and for him to call me a few weeks later to see how things were going was great. I've never heard from any of my friends of a used car dealer calling later to see how things were going. Mark is a genuine guy and I would recommend him and DeFelice to anyone. More

Used car buyer BEWARE Used car buyers BEWARE! Although the website says they have been relying on honesty and integrity since 1946 that was not the case when I recently pur Used car buyers BEWARE! Although the website says they have been relying on honesty and integrity since 1946 that was not the case when I recently purchased a used Hyundai Santa Fe from them in Dec 2015. This vehicle had been on their lot for at least a few months (based on the CarFax) and they apparently did not care to give it a "vigorous inspection" as they claim to do. Only 2 months after having it, I had my mechanic do a quick check on the engine, something I should have done from the beginning but based on their said values and one of them knowing my father for over a decade I inadvertently placed my trust in them. He found the timing belt to have a few tears in it and said this could ruin the entire engine if it snaps (based on the mileage which is only 70K it should have been changed 10K miles ago). I cordially contacted the dealership and asked for some help with the repairs and to seek to right the wrong here since it was such a short time after purchasing. I even offered to trade it in for another similar priced vehicle if they didn't want to have the integrity to fix it. They kept giving me the runaround and rather than waiting for my engine to be damaged I paid the huge amount needed to fix it. The mechanic found other problems in there too and now the exhaust sounds like a motorcycle and it doesn't want to go over 50mph!! Sure smells like a lemon here and with them knowing that I have 4 kids to drive around it angers me to have my kids driving in an unsafe vehicle. All I ask is they right the wrong be sure that the vehicle is sold in tip top condition. Isn't that what you would want in purchasing a vehicle? More

Great Experience I purchased a vehicle from Mark Cohen and he made the process very easy and enjoyable. Nice to do business with a family owned dealership. Thanks Def I purchased a vehicle from Mark Cohen and he made the process very easy and enjoyable. Nice to do business with a family owned dealership. Thanks Defelice Family! More

Great service Mark Cohen was the best, he helped me buy my Porsche. Wonderful experience he wasn't a pushy salesman and didn't try to sell me something I wasn't int Mark Cohen was the best, he helped me buy my Porsche. Wonderful experience he wasn't a pushy salesman and didn't try to sell me something I wasn't interested in. Thnx again mark, will see you for my next car More

Absolutely the best hands down I went into defelice with so many strikes against little to no money a bad trade in and not so good credit... I walked out with a brand new Chevy Mali I went into defelice with so many strikes against little to no money a bad trade in and not so good credit... I walked out with a brand new Chevy Malibu a very inexpensive monthly payment (a little over $200.00) & I'm now building good credit.. Strongly recommend them to everyone!!! More