DeFelice Auto of Pt. Pleasant

Horrible!!! Awful Experience!!!!!!! I knew it would be tough to buy a used car with what I wanted. I was given the runaround after I told them to be honest with m Awful Experience!!!!!!! I knew it would be tough to buy a used car with what I wanted. I was given the runaround after I told them to be honest with me. For two days, I dealt with them, and there's no way to get those 5 hours back. The owner and Sales will have no clue if you are there after 6pm. They said they could get me into a car. Mark Cohen kept telling me he was going to call back, but never did. This place is the type of an used car dealer that everyone warns you about. I finally gave up on them and I went to a Ford dealer. 4 hours later, I was driving off in a vehicle that I wanted. I will tell everyone not to bother with this place. More

Why go anywhere else Why would you buy anywhere else. This is the second vehicle I have purchased from them. Salesman Mark Cohen listened to what I wanted and help me na Why would you buy anywhere else. This is the second vehicle I have purchased from them. Salesman Mark Cohen listened to what I wanted and help me navigate through their inventory. He found a great match for me and the negotiating process could not have been smoother. The whole family is involved here and they really appreciate your business. I will never buy another vehicle anywhere else and wish i had found these guys sooner. More

Pleasantly Surprised Great experience with knowledgeable and friendly staff.Tom Brennan was my salesman and he did everything possible to make sure my car purchase went as Great experience with knowledgeable and friendly staff.Tom Brennan was my salesman and he did everything possible to make sure my car purchase went as smoothly as possible.The finance manager Louie Penaherra was easy to work with and got me a much lower interest rate then the other dealers I went to.. More

Recent purchase I recently had the pleasure of purchasing a 2011 Grand Jeep Cherokee from DeFelice of Point Pleasant NJ. My sales rep was Mark Cohen who went above a I recently had the pleasure of purchasing a 2011 Grand Jeep Cherokee from DeFelice of Point Pleasant NJ. My sales rep was Mark Cohen who went above and beyond to make sure I purchased the vehicle I wanted. Mr. Cohen as well as the staff at DeFelice made this a very smooth transaction and genuinely care about their customers. My prior experiences with other auto dealers is once you buy the car and drive off the lot they want nothing to do with you. This is quite the opposite with DeFelice. Both of my daughters have also purchased autos from DeFelice and are very happy with their transactions as well. I would highly recommend this dealership and if in need of another vehicle, I will be sure to go to DeFelice. This is one dealership who truly treat you like family. More

High pressure sales The sales personnel are very high pressure. i went in to look at 3 cars there i found online, and all the salesmen did was show me things out of my pr The sales personnel are very high pressure. i went in to look at 3 cars there i found online, and all the salesmen did was show me things out of my price range and it seemed to be every car but the ones i came to see. the price they listed on a car i was interested in was 6 thousand above blue book value and they haggled down from there. i was often interrupted when speaking and my overall experience was a nightmare. there service hours are mon-friday 730 to 5. and you need to schedule over a week in advance. doesn't really work out if you work a normal schedule job. am i supposed to take a day off of work every time i need service? there are a lot of other dealers around and i strongly suggest checking them out BEFORE you bother with them. More

Bought an Auto I bought a near-perfect 2007 Crossfire w/only 30,000 miles at DeFelice Auto Sales. I did all my research and was ready to discuss the sale price of th I bought a near-perfect 2007 Crossfire w/only 30,000 miles at DeFelice Auto Sales. I did all my research and was ready to discuss the sale price of the car, The very first offer I received I accepted. I couldn't believe the deal I was offered. Beside the great price, I also was offered a free 30 day warranty on the car (no used car lots I visited offered a free warranty). DeFelice has a full time finance person, so financing and paperwork was a breeze. I was out the door in my new car in less than an hour. After a few days I noticed the parking brake wasn't grabbing. I called the service department (yes, they have a full service auto shop) and the manager told me to bring it in at 10:30 AM the next morning. I did, and before I could get a cup of coffee, the problem was fixed...NO CHARGE! The car is great and feels just like a Mercedes, which it is! I wouldn't buy a used car anywhere else...great price, great service...not your "usual used car lot" by any means! More

At first glance building was run down and dreary looking.after salesman said hello and asked what we were there to see he insulted my mother's car. We dismissed it and test drove a car which seemed looking.after salesman said hello and asked what we were there to see he insulted my mother's car. We dismissed it and test drove a car which seemed nice and upon retuning to the dealership we talked price and trade in. During the conversation salesman attempted to be condescending and try to outdo any fact that I knew or insult any other car that we looked at elsewhere. I think if He put his ego in check and didn't try to butt heads w me and have a pissing contest he may have sold a car. Every other dealership we visited was a positive and pleasant experience, not here. More

After 40 years of buying cars and also working in the industry, this dealership and its people went far above and beyond. The experience was something I thought I would never have had in the process of b industry, this dealership and its people went far above and beyond. The experience was something I thought I would never have had in the process of buying a car. They were pleasant, knowledgeable, and respectful. I would recommend this dealership to anyone who is looking to purchase a vehicle, which is something I have never done! More