DeLacy Ford

Wonderful experience with salesperson Sal Khan. Explained everything, and he did most of the work. Explained everything, and he did most of the work. More

My daughter brought her 2021 Ford Ecosport in for an oil change last week. Her vehicle was purchased new and has 20,000 miles on it. The service advisor told her that her REAR brake pads and calipers were change last week. Her vehicle was purchased new and has 20,000 miles on it. The service advisor told her that her REAR brake pads and calipers were worn out and she needed new ones right then- $800! Fortunately, she called me before she had any work done. It's a front wheel drive vehicle- rear brakes never wear out before front. I told her to drive the hour home so another shop could look at it. Her rear brake pads were at 95% and there was nothing wrong with her calipers. If I could file a police report for fraud, I would. My daughter, our family will never have service done work here again and we will let our friends know as well. More

STAY AWAY. ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended warranty that covers nothing. I have bought with many other dealerships this is the only one that does not attempt to help. Our salesman was extremely nice and this is no way his fault. This is a management and service dept issue. More

Extremely shady deceitful practice! ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked bea ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked beautiful, however that's where it ends! I have never written a negative review in my life however this warrants one. Be extremely careful of purchasing used vehicles from them. I would have an inspection of an independent mechanic prior to purchase with this dealership. Bought a vehicle from them with defective tires, services not completed as advertised, information on service history withheld in order to close the sale prior to end of month. Water pooling inside the rear tire well, 5 documented AC/ Heat, electrical service issues upon digging into service records after the dealership guaranteeing me the car was clean and the dealers car he drove. Assured me that it was ok forge my wife's name on all paperwork for title P and S, etc rather then overnighting paperwork for her to sign. The list goes on and on! Todd is your typical sales guy glass half full wants to be your best friend personality. After signing, he asked if the finance guy was an xxx to me, which I responded and said, well, his personality definitely sucks! Another sales guy named Matt, who tried to justify defects with the vehicle stating oh yeah, my wife's car did the same thing as what's happening to your car so you can assume that the defect is perfectly ok! Jennifer whom she states is the GM of the facility spoke 95% of the time when hearing my concerns and asking for remediation; instead of listening, I had enough of her talking over me and trying to convince me that there was nothing she can do, Which is interesting considering Todd, my initial sales associate said that the dealership would pay for half the cost of the defective tires! Jennifer then advises me that "I'm stuck with the vehicle and best of luck! I notified the dealership less then 24 hours after purchase of issues with their vehicle they sold me and called daily until Jennifer decided to pick up the phone and speak to me which was 14 days after purchase. Imagine 14 days!! When asked why it took so long, you can imagine the excuses that came out of her mouth! She was defensive and belligerent! I don't know about you but I can't accept this type of behavior from a business whom treat the customers in this fashion with deceit in order to make a sale!! It's too bad that they wouldn't have listened and worked with me on this xxxx vehicle, now because of their inaction and deflection, it'll cost them a lot more time, effort and a lot more money and resources!! Delacy, after you read this review...how does Surety Bond claim sound for "undisclosed facts about the vehicle condition that has become evident after the purchase" If only you had listened to my issues Jennifer with this vehicle rather then running your mouth! Now you have caused your Owner of Delacy Ford a slew of problems as I am going after you. And by the way! Best of Luck! More

Good salesperson, very helpful. Not satisfied with the car I bought. Hidden issues were found. car I bought. Hidden issues were found. More

Very helpful, super serviceable, great atmosphere...willing to go the extra mile for the costumer!! I very very strongly recommend this place. They got me a great vehicle for a very reason atmosphere...willing to go the extra mile for the costumer!! I very very strongly recommend this place. They got me a great vehicle for a very reasonable price More

Service is terrible I was sold and women like her the very first day I left out the parking lot the car engine light came on I had to have spark plugs replaced the battery replaced they had to take it to very first day I left out the parking lot the car engine light came on I had to have spark plugs replaced the battery replaced they had to take it to the jeep dealer to be reprogrammed as well and now the car has shut off in my three-year-old daughter and I had to walk tonight in the cold to find someone to help us to push the car out of the street also we were on the expressway the car turned off and I almost got rear ended with my daughter in the car because the car keeps shutting off and the only thing the leasee is saying is bring the car out to us will take a look at it but this is the last time because you don’t have an extended warranty nothing that was that has happened would have been covered under warranty anyways I came to them looking for a reliable car and we need to get around and not have to worry about anything I understand normal wear and tear does happen with the car but I feel like I have been receiving poor service I contacted the manager the head manager and also the service department have said they had sent out messages to the managers to give me a return phone call back I’ve been calling calling calling calling than the manager finally called me back told me that they will see if they could do to get me in another car so I would no longer have this problem I get there the narrative switched up and I feel like I haven’t been accommodating any kind of way at all now tonight the car is not only stopped but it was smoking as well that is on safe environment in an unsafe playFor my daughter to be and I will not put her in harms way I no longer want this truck I would love to be compensated in some kind away so I can take my money elsewhere and purchase a reliable vehicle for my daughter and I and not have to worry about anything because this is unsafe conditions that should be the least of my worries will just purchase in a car in June More

Service after the sale was non existent. At pick up, the car was not detailed, as promised. Some jr. salesman sped through the cabin tour and was rather rude. There was no front license plate bracket, and h car was not detailed, as promised. Some jr. salesman sped through the cabin tour and was rather rude. There was no front license plate bracket, and had to ordered. I would imagine the salesman should have attended to that detail.The price lured us in but that is where it ended. I will never do business with them again! More

Leasing my 2020 Escape was Great My old lease was just about up. Got a call from Clyde VanEvery who showed me the 2020 Escape. I drove it and loved it. My old lease was just about up. Got a call from Clyde VanEvery who showed me the 2020 Escape. I drove it and loved it. More

fair price...nothing else I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get wha I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get what was promised at the point of sale and now six months after the sale I am still waiting for my registration. I was promised an install on an item that was not included on the vehicle and the called to tell me it was in. It was sold with installation so I went there to have it installed and they refused. The told me I had to schedule it in. I just took the part home and did it myself. I could have even saved $300 by purchasing it online. After the sale, my salesman would not even take my calls. I wish I kept shopping because I know I could have found a better deal at a better dealership. More