DeLacy Ford

fair price...nothing else I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get wha I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get what was promised at the point of sale and now six months after the sale I am still waiting for my registration. I was promised an install on an item that was not included on the vehicle and the called to tell me it was in. It was sold with installation so I went there to have it installed and they refused. The told me I had to schedule it in. I just took the part home and did it myself. I could have even saved $300 by purchasing it online. After the sale, my salesman would not even take my calls. I wish I kept shopping because I know I could have found a better deal at a better dealership. More

Don't waste your time Went to dealership Friday August 16th to look at a 2013 ford escape titanium. Well the used car salesman took it home so salesman Kevin tells us to c Went to dealership Friday August 16th to look at a 2013 ford escape titanium. Well the used car salesman took it home so salesman Kevin tells us to call him the next morning. So We get call from Kevin Saturday August 17th at 8:45 am and tells us the vehicle will be there by 11:30am so we said we would be there very interested in the vehicle. Well Kevin calls us as we are on our way there to say the vehicle sold. Funny how a vehicle that was supposed to be there at 11:30 am was sold at 10:30 am . Very un professional and wasted our time . Plus they should of had the sales manager who took it home bring it back when we were there . Will never do business with this dealership again made me give 1 star but wouldn't give them any More

Amazing staff very helpful Staff was amazing they helped with my car repair even offered a car so i could run home highly recommended them for all car repairs Staff was amazing they helped with my car repair even offered a car so i could run home highly recommended them for all car repairs More

very slow service service is slow even with an appointment. they dont seem to care about customer needs. you get poor answers to questions and they seem like they are service is slow even with an appointment. they dont seem to care about customer needs. you get poor answers to questions and they seem like they are to busy to help you More

Want you to be satisfied Jeremy Stradtman at Delacy Ford is a wonderful salesman. He truly cares about fulfilling what YOU are looking for. He's not pushy and is considerate o Jeremy Stradtman at Delacy Ford is a wonderful salesman. He truly cares about fulfilling what YOU are looking for. He's not pushy and is considerate of time needed to discuss the purchase with family. Whenever we go to pickup our new vehicle, everything is in order and he wants to know you are happy. He follows up via phone call after you've had the vehicle for awhile to make sure everything is going well. Nice man. More

Totally taken care of!!! Overall a wonderful experience with an exceptional sales representative (Jeremy Stradtman). I was in and out and I’m paying exactly what I wanted to p Overall a wonderful experience with an exceptional sales representative (Jeremy Stradtman). I was in and out and I’m paying exactly what I wanted to pay walking in the dealership. Thank you for everything DeLacy Ford and Jeremy!!! More

not stressful at all I wanted a bronze ford fusion, Delacy did not have one on the lot, salesman Todd Slade found one at another ford dealer I am not sure if Todd w I wanted a bronze ford fusion, Delacy did not have one on the lot, salesman Todd Slade found one at another ford dealer I am not sure if Todd went and got it himself or if it was delivered, but it was there the next day. I was going to trade in my 2008 ford fusion, Todd was very honest and said because of the high milage I would not get what I am expeting to get. He suggested that because I drive 600 miles a week for work I should think about getting snow tires and use the 2008 for a winter car, I took his advise, best thing I coud have done, As much as I love my new car I really love the way the 2008 with snow tires works in the snow, Saviing the mles on the new car. More

Veterans Discount!! "Beware" I received Delacy coupons on line for services discounts. Unfortunately the coupons could not be used due to service being discounted already? and wh I received Delacy coupons on line for services discounts. Unfortunately the coupons could not be used due to service being discounted already? and when i ask about the Vets discount i was told that would be double dipping? What? Three hours later my vehicle was ready, i was handed a bill not only did i not get any discounts, but there was an extra charges for parts. When I ask for an explanation I was told that it was for a miscellaneous repair. I didn't know i needed a repair nor did i authorize any. I pay the bill under protest and ask where my vehicle was. They said it was on the side of the building. It was pouring out so you would think that they would have brought it back to the front of the waiting area. When i found my truck it looked as if they had drove it through the mud? and it had mud on the mats as well. I had to take it to Delta Sonic. Never Again!! That was my 2nd time having them services my truck and the first time was just as bad. Beware. More

Great place to buy I have purchased 3 cars from this dealer. Prices have always been the best for me. I was treated with respect and I was given everything promised! Hou I have purchased 3 cars from this dealer. Prices have always been the best for me. I was treated with respect and I was given everything promised! Hours are great and service department is great! More

Beware, after you buy the car, you're on your own. Bought a new 2016 Focus and salesman affixed a temporary registration the next day. Thought this was odd since the dealer already had 24 hours and mos Bought a new 2016 Focus and salesman affixed a temporary registration the next day. Thought this was odd since the dealer already had 24 hours and most dealers can either print their own or get it within a day. Almost SIX WEEKS later and STILL no registration. I called the dealership for assistance since I was leaving on a road trip and would be in West Virginia when the registration was going to expire. They were of no help, in fact, Jennifer Became rude and unprofessional and even hung up on me mid-sentence! Patrick the sales manager contacted me the next day and must have thought I was stupid and tried to blame it on the DMV. Beware! More