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DeMontrond Buick GMC
Houston, TX
433 Reviews
DeMontrond Buick GMC
in Houston, TX
Thank you very much for visiting our dealership, your regional Houston, TX GMC and Buick dealer. We have everything that you are looking for. For further questions or inquiries, please contact us! The Woodlands, Spring, and Humble customers if you are searching for a new or used Buick or GMC vehicles, then look no further than our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 433 reviews
March 18, 2013
Went to go get my car service after reading the technical service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to lo service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to look it up on the computer. I educated her on the document number and TSB issued by General Motors. They should train there staff to check on the issue before telling customers one thing. When i asked them to look it up on the computer they acted like it was such a hassle. They offer fovever warranty! Thats a joke! Dont wait your time ! More
by Mustang84
Employees Worked With
Service Manager
March 11, 2013
Worst service experience of my life (I am 49). First of all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed prope all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed properly, causing wobble & squealing). Additionally, the technician left my radiator overflow hose loose & laying on the belt, causing it to be shredded. I left multiple messages with my Advisor, no return calls. Eventually, I took the vehicle back in & my original Advisor was out, so a different Advisor helped me. He had the technician fix the belt & said he would order a new hose & call me back to schedule an appointment. He even filled out paperwork, but.......you guessed it, no return call. I also had new speakers installed due to electrical short (I was told that the technician ran new wiring all the way back to the stereo. When the shorting persisted, I pulled one of the speakers to find that no new wiring had been done). The poor service is one thing, but being out-and-out lied to is another. Do not take your vehicle to this dealer!!!! More
by toneye
Employees Worked With
John Westrup
January 07, 2011
@hotmail.com To: gcastillo@demontrond45.car-crm.net @hotmail.com To: gcastillo@demontrond45.car-crm.net CC: @hotmail.com Subject: RE: Thanks for your buisness Received: 1/7/2011 4:03:30 PM Hi, @hotmail.com To: gcastillo@demontrond45.car-crm.net CC: @hotmail.com Subject: RE: Thanks for your buisness Received: 1/7/2011 4:03:30 PM Hi, George - Thanks to you and 'Big John' for our Demontrond experience on New Year's Day. We feel that we were treated fairly--from prices to ease of transaction (including the nice F&I guy, whose name escapes me right now). As car-buying experiences go, this was one of our most painless. Kudos to all involved! Hank is completely enamored with his 2005 4Runner and has already taken a working 'road trip' to Dallas in it--he cannot contain his enthusiasm for this truck with its comfort, performance, gas mileage, and good looks! My new 2010 Kia Forte Koup SX is wonderful to drive and the sound system is fantastic! It's such a pleasure to have a fun, stylish, yet practical car. It's everything I wanted in a new car, and I'm so glad Hank discovered it on the lot--I hadn't ever seen one before. Hank and I are happy to be driving automatic transmission vehicles after all the years; our kids ended up with our old vehicles and both are very pleased, as well. I guess the timing was just perfect for us to enter all these transactions. Please forward this message to Big John, the F&I guy, your Sales Manger, General Manager, and Mr. Demontrond. Best wishes for your successful 2011! Sue & Hank H Houston, Texas More
by barbiebc1
Employees Worked With
George Castillo and Big John Jetton
