DeMontrond Dodge Chrysler Jeep RAM

Took my Wrangler in for a front brake replacement. They did the requested brake pad replacement and did a non-requested flush for $136, told me it was something they did with every brake job. I had a coupo did the requested brake pad replacement and did a non-requested flush for $136, told me it was something they did with every brake job. I had a coupon for the brake job that was saving me $200 so I just brushed it off and paid the bill, in retrospect I should have questioned it more at the time but I didn't. Right away from leaving the dealership the Jeep wasn't really braking well, but the invoice said something about a break-in period the first 300 miles so I let it go to see if the problem would work itself out. The problem did not go away and got to the point that is started making a hideous noise and grinding down the left front rotor. I brought it back the DeMontrond, they looked at it and said the front left brake line was bad and locking up the caliper. Told me that I would need a new brake line, caliper, rotor, new pads and that none of this was cause or had anything to do with the front brake job or flush that they did a month earlier and that it would only be 1 hour of labor and the total would be $766 to repair it, so at $199 an hour labor that would be $566 in parts. I questioned them saying it had nothing to do with the previous repair so they weren't responsible for it, he said he would help out though with a discount. When I questioned the prices of the parts because when I looked up the parts on the Mopar website, I found these 4 parts for about $220, he said he would look into it, but really had no control over the parts department. At this point I felt a little stuck as they had the Jeep broken down and it really was not safe to drive, so I told them to fix it and help me out on prices and parts the best he could. He said no problem and they will get on it and should be done the next morning. I never got a call letting me know the Jeep was done, I called the next afternoon and of course it was just finished and he was working on the paperwork right then and it would be ready to go when I got there. When I got there to pick it up, went to the cashier and saw the bill, it was $786, the "help" that they gave me was a whole 10% off labor = $20. I was upset and didn't feel like arguing about the bill and just wanted my Jeep back so I paid the bill and left. Not only was there no discount given on the parts, they charged more for the parts than MSRP, more than they would charge if I just came in and bought these parts at the counter and a whole lot more than they charge if I had ordered them through their website. Plus they have less expensive options for these parts, but they choose the more expensive parts, one example are the brake pads - the first time I came in for a brake job, I had a coupon, they used brake pads that were $85.75 (which they sell for $57.63 online) and on the repair with the caliper they used pads that they charged me $158.76 for ($104.30 online). After all of this I really question the quality of work of the first repair, the brake job and flush. If the first job was done correctly, a experienced technician would have noticed the poor braking either during the brake flush or the test drive after the Jeep was finished. I also question their parts departments pricing practices of jacking up the prices of parts for vehicles in the service department, I would have saved a few hundred dollars if I would have purchased the parts online from their own website. More

Evidence of fraud, lying and negligenceMay 5th, 2021 Evidence of fraud, lying and negligence May 5th, 2021 DeMontrond started work on a 2014 Eco Diesel with sludge in coolant bottle Discovered crack in Evidence of fraud, lying and negligence May 5th, 2021 DeMontrond started work on a 2014 Eco Diesel with sludge in coolant bottle Discovered crack in the oil cooler causing oil contamination of the coolant system. Fixed EGR and replaced a couple hoses under warranty Added to the warranty bill a rent car I was never offered, I was told they don’t have any After discovering the creative billing and bringing it to their attention they said it was a clerical error and they fixed it I was also told I should not have that copy, If you have ever taken you car to demontrond for warranty work and were not provided a rent car I would suggest you ask to see the warranty bill with the total amounts. 5257.67 total cost to repair coolant system. I paid $1513.12, it would of been more but the coolant reservoir was on back order and they could not get it in, the Demontrond rep said it saved me a few hundred dollars. Very familiar with their back order, I have been waiting 19 months for a warranty replacement of my dash. As stated on the receipt “Flushed cooling system several times to get most of it out will still puddle in bottle” Oil contaminated the coolant system, I did not know that oil destroys rubber hoses in the coolant system and it was returned with oil in the coolant system after operating with oil in the system for an unknown time. 2 hoses already failed and we replaced. June 19th, 2021 Car breaks down in Foley Al. On the way to a family vacation/baseball tournament It was taken to a Jeep Dealership in Foley The mechanic at the Jeep Dealership was pretty behind but stated “there is oil in the coolant system” I said “I know we just had a bunch of work done and that was to be expected” He was shocked and explained what oil does to rubber hoses May 23rd requested Demontrond to cover my rent car, since they were reimbursed a month prior for a rent car and I they just completed $5,257.67 worth of work to the coolant system that failed again I also requested they pay for the vehicle transfer back to Texas They offered no help until I emailed customerexperience@ July 3rd I received a call from DeMontrond and was assured if it was anything they did they would cover my rent cars and cost to ship back to Texas. The Jeep was already enroute so I called the transportation company and had them reroute it from Huntsville Jeep to Demontrond in Conroe. It arrived July 9th. July 13th received a voice mail from Demontrond that it “was a heater hose that just split and its nothing that we would of touched or messed with” That is actually a flat out lie. Come to find out the failed hose attaches from the block to the EGR pedestal. Still have the voicemail. Meet 3 guys from the service department on July 13th and went to look at the hose before they removed it. I asked when it was going into the shop and how long it would take to remove, they said this afternoon and it would take an hour. I specifically requested to be called when it went in the shop so I could be there when they removed it, all 3 said no problem. At noon I was called advising me they had the part removed. They said see nothing we did it was just a bad hose, I mentioned it was contaminated with oil prior to the original fix and was released with oil in the coolant system. They were convinced it was due to heat and not the oil. 3rd failed hose in 2 months.. Gave me a price for the fix i emailed customerexperience@ again. I claimed they were responsible because of negligence and work not done to a professional standard because they released the Jeep with oil in the coolant system it was a ticking time bomb I was unaware of. Demontrond did agree to replace ever hose in the coolant system on them, a 2,500 dollar value We discussed why every hose was not replaced during the original work, because oil destroys rubber hoses, in May and he said it would me of cost an additional 2,500 bucks, $500 in parts 2,000 in labor. Confused by this statement because they physical touched 80% of the oil contaminated hoses. I guess the way they would bill an oil cooler replacement and to replace the 2 hoses that attach to it would be to disassemble the engine parts to get to the oil cooler remove the contaminated hoses and the cracked oil cooler put a new oil cooler on, reattach the contaminated hoses, reassemble the engine to complete the job. After completion of the oil cooler work they would dissemble all the part to get to the oil cooler and replace the hoses…. I declined the offer because when I requested DeMontrond to pay for the vehicle transfer, $675.00 the response made me feel ill. I am out of pocket over $2,000 for rent cars since it broke down in Alabama and having Demontrond cover the transfer felt fair. Towed it to a 3rd party to complete the work More

Came out to take a look at the used TRX and was told that a test drive would require a credit score pull. Ridiculous! a test drive would require a credit score pull. Ridiculous! More

Great place to buy. Corey Newman took great care of me. 5 star dealer and 5 star for all there employees. I highly recommend this dealer. Great place and people star dealer and 5 star for all there employees. I highly recommend this dealer. Great place and people More

I’ve tried to deal with Demontrond 3 times over the last year on a Jeep Grand Cherokee , and now a 2500 Ram. They don’t pay attention when you speak on the phone, sent me information on a vehicle I didn’t r year on a Jeep Grand Cherokee , and now a 2500 Ram. They don’t pay attention when you speak on the phone, sent me information on a vehicle I didn’t request, and then bludgeoned the value of a “new” 2020 ram and my trade, but I was able to find a solution at another local dealer on a current year model 2500 mega cab truck, and about $10K better in my favor. I’m sure they’ll have some extraordinary response to my review, as most dealership personnel do, but the bottom line on what was presented to me was atrocious. More

Corey Newman made the sale so easy. He went above and beyond. We did the deal over the phone and when I got there he had everything ready plus some aftermarket. This guy is a pro. Everything was exactlyb beyond. We did the deal over the phone and when I got there he had everything ready plus some aftermarket. This guy is a pro. Everything was exactlybhas he agreed to over phone. More

I bought a jeep at the end of April. Great experience. Coworkers noticed that I had a tiny leak on a suspension part. After crawling under my jeep, I was shown that most of the passenger side parts ha Coworkers noticed that I had a tiny leak on a suspension part. After crawling under my jeep, I was shown that most of the passenger side parts had recently been replaced. I bought my jeep as a certified vehicle, which seems strange because it had after market parts all over it under neath, and also tons of new parts. But none the less, it was sold as certified. When I called DeMontrond, the service department said I needed to contact my sales rep. I did, who told me to bring it in and they would look at it. I had only a few hundred miles on the jeep at that point, even though I had the jeep I think for like 4 or 5 weeks. I did not purchase a warranty on it, but the jeep was sent out with a nut being put on the wrong way that was causing pressure to be placed on a tube and the oil to be pushed out whenever I turned sharply, which wasn't often and why it was not noticed for a month. After I brought it, and they agreed to replace it without charging me; they gave me the option to replace with the aftermarket that was on it or be put back to OEM. I opted for OEM. Overall this went well and I didn't mind the situation. I am assuming the previous owner replaced this stuff after hitting somethin major and it wasn't the dealerships fault. If you looked at it, it did look replaced and new. Nothing outwardly looked like there was an issue. The tags were still on the springs and many other parts under the passenger side of the jeep. The sales rep came and spoke with me when I picked it up and the cashier was thorough as well. Everything has been fine. Until I wanted to put new tires on it. And... there is no locking lug nut to be found. Even though every single lug nut is a locking lug nut on my jeep. I called to speak to someone, and asked if there was any particular place they would of put it. The lady on the phone said that it may not have been brought in with the lock when it was traded in. I said, well, I think these were put on at the dealership and the person must of bought a gladiator and the dealership swapped whatever after market rims were on my jeep because the rims on my jeep are stock gladiator rims. Which she said, "Is it a bright blue jeep?" and I said yes. And the conversation got weird, and she said, no that wouldn't be the one she was thinking of. How many other BRIGHT blue jeeps that got gladiator rims are there?? Anyhow, she said they would of contacted me if they needed to use the locking lug nut from my vehicle when they replaced the stuff in June, and since they didn't, the service shop probably used the universal set. So, I have four rims I have no way to get off. I asked if I brought it in, could they remove them. She said maybe but maybe not. ??? But they took the rims off when they did the work in June ??? Good customer service would of said, bring the jeep, we can swap them out for you, even if she threw in some sales pitch along the lines of something like, "You have to buy a new set of locking lug nuts at xx amount". She didn't offer anything. Little bit frustrating. I even said, I have to drive over 50 miles to come there. And still got no real empathy or the service rep giving me a solution. I will say that I loved my buying experience from this dealership. My sales rep Kaycee was wonderful and the sales manager experience was also overall so simple and easy. I am still out on the service at this point. It is a long drive for me to get out there for me not to know what it is going to cost or if they are able to (which why wouldn't they if they already did), More