DeMontrond Mazda

Great customer service, we did not feel forced or "sold" and we really felt like it was our decision on whether we wanted the purchase or not. Its great to work with someone that does not treat you "sold" and we really felt like it was our decision on whether we wanted the purchase or not. Its great to work with someone that does not treat you only as a customer but also as a person. we really appreciate your service. See you at Mo's!!! :) More

We called around for the best deal for a Mazda CX9 for my daughter & son-in-law. Clear lake Mazda underbid everyone...Wish we had never called them!! Because when we got there they played bait & switch. daughter & son-in-law. Clear lake Mazda underbid everyone...Wish we had never called them!! Because when we got there they played bait & switch. We Walked out of that clear lake mazda dealership so fast it made their head spin!!! The next morning I called Hector and Delroy back at Russell & Smith and they quoted the price again...drive out and after we explained what happened at the other dealership they promised they don't do that ! To our surprise...They Were Very Honest, kind and respectful! As everyone knows these are attributes not normally found at a car dealership! Thanks again to all involved at Russell & Smith Mazda...... We will be back to see you in the future!!!! You reminded us there are some sales managers that keep their word !! Thanks again :-) More

Sticker said it came with power locks and cruise control, got home realized it didnt have either. I have called several times only to be pawned off to differesnt managers. I would not recommend this dealer got home realized it didnt have either. I have called several times only to be pawned off to differesnt managers. I would not recommend this dealer to anyone unless issue is resolved. Thanks, Isaac Villareal More

Chris Danzell is an excellent salesman. We didn't feel any pressure when purchasing our new mazda. He was prompt in finding us the model we were interested in. He spent alot of time explaining all of the any pressure when purchasing our new mazda. He was prompt in finding us the model we were interested in. He spent alot of time explaining all of the vehicle features. He actually opened up the owner's manual and went through most of it as well as highlighting a few key pages that he thought we would be interested in. He negotiated everything with the sales manager on our behalf. Chris showed my wife how to use the bluetooth paring for the mazda and her cell phone. He set up our favorite radio stations in the car. He checked on our financing many times too make sure we weren't waiting for nothing. While we were waiting for the sales managers and financing to be finalized, Chris had our car washed and spent a lot of time chit chatting with us. He always gave us an estimate on how much longer the process should take. He smiled alot and gave us eye contact which helped make the car buying experience a lot easier. The quality of work and friendliness we experienced form him is comparable to the quality we get at our bmw dealership for our other car. He asked us what our expectations were, and gave us the car we wanted and around the price range we were looking for. We had been to several dealerships in Houston where we live. We were satisfied with the information, price, and general manner from him. We will definitely call him again when we want to replace our other vehicle. Mazda of Clearlake: We would rate a 4 out of 5. Some of the advertising details could be listed a little clearer, I wish we had received Business cards from the financing and sales manager. We only saw the sales manager once. The finance manager did explain in detail all of the optional finance benefits and expedited our credit approval. It would have been nice to have gotten an envelope for our signed documents. Unfortunately, The only one who thanked us for purchasing the vehicle was Chris. More

The sales staff were very helpful without being pushy. They came up with what I was searching for and got the vehicle down from Dallas so I could be sure it was the one I wanted before I committed to it. They came up with what I was searching for and got the vehicle down from Dallas so I could be sure it was the one I wanted before I committed to it. They were respectful that I wanted to test drive other makes of car and have been good on following up with me since the purchase. More

From the time I walked into the dealership until I drove off in my "new" car, I was treated with respect and friendliness. I had a difficult situation because of a bankruptcy, and the staff went above and off in my "new" car, I was treated with respect and friendliness. I had a difficult situation because of a bankruptcy, and the staff went above and beyond in securing my financing. I've never owned a Mazda before, but a friend convinced me it was worth a try because of its reliability. I can say without hesitation, I'll be a loyal Clear Lake Mazda customer from here on out. More

We had Gerald for a salesman and he was friendly and answered all our questions. We told him we wanted a cx=7 and what we wanted in the vehicle. He went and brought back what we wanted and we took it ho answered all our questions. We told him we wanted a cx=7 and what we wanted in the vehicle. He went and brought back what we wanted and we took it home that day. Thanks Gerald! Recommending Clear Lake Mazda and Gerald! More

RYAN NEW HIS FACTS AND WAS MOST HELPFUL DESCRIBING IN DETAIL THE NEW CX7 FROM INSIDE AND OUT. HE ENSURED ALL QUESTIONS WERE ANSWERED CORRECTLY. VERY FRIENDLY AND COURTEOUS. ALL ASPECTS OF THE SALE WENT DETAIL THE NEW CX7 FROM INSIDE AND OUT. HE ENSURED ALL QUESTIONS WERE ANSWERED CORRECTLY. VERY FRIENDLY AND COURTEOUS. ALL ASPECTS OF THE SALE WENT SMOOTHLY. IT'S EVIDENT THAT RYAN IS A HONEST PERSON AND ENJOYS HIS JOB. More

Great service, went beyond our expectations to us get into a new car that suited our needs. Listened and really took the time to work with us. We didn't feel like we were being hassled. We felt very conf into a new car that suited our needs. Listened and really took the time to work with us. We didn't feel like we were being hassled. We felt very confortable and confident in our sales rep as well as everyone who worked with us. Great environment and a great overall experience. Very sastified with our car purchase. More

All the employees that I came into contact with were very friendly and courteous. Chris and Bobby were very helpful in assisting me to find a vehicle that met my needs, my wants and my budget. The overall friendly and courteous. Chris and Bobby were very helpful in assisting me to find a vehicle that met my needs, my wants and my budget. The overall experience was excellent. I look forward to enjoying my new Mazda CX9 More