DeMontrond Mazda

We found a 2012 Mazda3 (w/12,000 miles) that we liked on their website and went to look at it that same night. Their website stated that the car was a Certified Pre-owned Mazda, but once we got into the fin their website and went to look at it that same night. Their website stated that the car was a Certified Pre-owned Mazda, but once we got into the finance office we were told that there would be a charge of 750.00+ to Certify the vehicle through Mazda. Also, we were told that the vehicle had a clean CarFax Report and had never been in an accident. With it being night-time and dark out, we thought that the vehicle's paint looked great it the lights on the car lot, and trusted the CarFax and the statements that our salesman Chris made about the integrity of the CarFax program. Well, after getting the car home, the next day I noticed that the vehicle had four heavy runs in the clear-coat, and you could also see dust particles in the coating on the trunk, hood, roof and rear quarter panels. Looking further, I also found that there were fragments of broken glass in the jam of the trunk. The metallics in the paint and the color did match on the entire car though. And there were no signs of flawed, or poor body work, so I let them redo the We Owe to promise that the car would be wet sanded and buffed to remove the runs and dust particles, and replace a trim piece. Chris also stated, prior the the sale, that the vehicle had been fully serviced, inspected and detailed, but we later noticed that the oil service sticker was 1k overdue, and when I checked the oil it was almost black. So I took time out of my Saturday and went back to the dealership. When I went into the service department, I spoke to Mark and told him that the oil was never changed and we were told (by sales)that it was serviced before being sold. He then (supposedly) looked up the vehicle's stock/service info on his computer and said Yes, an inspection and service has been done on the vehicle. I then told him that its obvious that it had not been done the oil is black and the sticker shows 1k passed do, and he told me Well, I'm telling you that it has, but if you want it changed, I'll change it! After he entered the vehicle in for service, he then left for the day. When the service was completed 57 min later (stated as 30 min or less service), Shane, a different service writer, informed me my vehicle was ready and that the oil had in fact not been changed prior to being sold. I then asked him about Mark telling me it had been Serviced and Inspected and he said he must have thought that it had. I said But he said he looked it up and that it had been changed. Why would that be? Does it say in your system that it has?. He said No. Then I asked him about the inspection and he said all vehicles go through a 70 point inspection that they call a PDI. So then I asked, Isn't checking the condition/mileage on the oil part of that inspection?. He then got a bit of an attitude, like Mark did, and said that he didn't know and that I'd have to come back on Monday and talk to Brian, the service manager (who, to this day, has still not returned any of the eight messages we have left him). I know, and common sense would also tell me, that checking oil condition and the window sticker is part of the Pre-Delivery Inspection (PDI). The bottom line: 1)They lied about the vehicle being inspected by their service dept. 2)They lied about the vehicle being serviced (on three occasions). 4)They lied about the vehicle never having been in an accident 5)They wont return our calls about fulfilling the promised We-Owe work on the clear-coat and trim issues. As well as they mislead us about the vehicle being Certified Pre-Owned through Mazda on their website. The quality of their detailing department is very, very poor as well... Update: Still waiting for someone to return our calls and complete what they had promised. We also found that they slipped an additional 500.00 into the loan paperwork on us, plus a dealer inventory tax on top of that. If they try to redeem their wrong doings and fix what they promised us in writing, I'll change this review to reflect our renewed faith in them. Otherwise, We'll stick with it and post as many reviews about our experience as the world wide web will allow, file with the State Attorney General, Consumer Protection Agency and take them to Court for failing to complete the items promised so we would keep the vehicle and allow the loan to fund. More

Matt was a very attentive sales person. He was Matt was a very attentive sales person. He was very patient with me trying to make up my mind what i Matt was a very attentive sales person. He was very patient with me trying to make up my mind what i wanted to buy . Most young people are not patient with older people and do not show them the respect they deserve. And yes I would buy another car from MATT. More

James turned a normally anxious situation into a very positive experience. We felt very comfortable with James, as well as all of the employees at Mazda of Clear Lake. Each employee went above and beyond positive experience. We felt very comfortable with James, as well as all of the employees at Mazda of Clear Lake. Each employee went above and beyond to add to the overall experience. I have been in car buying situations where I felt much pressured, and this was absolutely not the case. Before driving away in my "new" car, I made sure to ask James for lots of business cards to forward to anyone who is in the market for a vehicle. I highly recommend Mazda of Clear Lake, their professionalism is unparalleled. More

Great customer service, easy to work with. Really felt the salesman listened to us and helped us find a vehicle that suited our needs but was still in our price range. Didn't try to sell us more than we w the salesman listened to us and helped us find a vehicle that suited our needs but was still in our price range. Didn't try to sell us more than we wanted, no high pressure to add options we didn't need. More

I wanted to buy another car for my family. I had purchased a new vehicle for my wife about a year and a half ago from Mazda of Clearlake. Before deciding to go back to the same dealer, I checked Aut purchased a new vehicle for my wife about a year and a half ago from Mazda of Clearlake. Before deciding to go back to the same dealer, I checked Autotrader, Kbb, Craigslist, Houston Chronicle, TrueCar.com, and various dealerships websites for unadvertised deals. After about a months worth of research, This dealership was the most competitive in terms of price, financing, service, and availability of specific models I was interested in. Chris Danzell (Sales) sold me a new car the last time. He was very good at returning all of my calls, emails, text messages. He showed me new and used vehicles for about two weeks. After asking me lots of questions. He got me into a new Mazda that fit all of my needs. Bobby Simmons (Sales Manager) worked out the price and took care of most of the concerns I had about purchasing new versus pre-owned. Bart Stephenson (Finance) was extremely busy with a lot of couples who were puchasing vehicles at the same time. He was very fast at processing my paperwork and ended up getting me a decent interest rate. Thanks to everyone there, especially Chris for delivering the vehicle to my home the next day after it was tinted, washed, and detailed! More

It was a great experience to be greeted by salesman and immediately introduced to the manager. Chris was knowledgable and eager to give a deal we would be happy with. We knew what we wanted so he set out i immediately introduced to the manager. Chris was knowledgable and eager to give a deal we would be happy with. We knew what we wanted so he set out immediately to make it happen. We were made to feel everyone wanted to see us happy, not just sell us a car. We are extreemly pleased with our Mazda. If you want a great buying experience, check out Chris Loeffler at Mazda of Clear Lake in Webster, TX More

I liked the way I was greeted and the frienliness of all of the staff there, I liked that they wanted my business and worked with me to get me a fair price. of the staff there, I liked that they wanted my business and worked with me to get me a fair price. More

We had a wonderful experience with Chris. We had previously spoken with him regarding our situation with a bankruptcy. Chris was knowledgable and friendly and gave us a lot of information. Which is previously spoken with him regarding our situation with a bankruptcy. Chris was knowledgable and friendly and gave us a lot of information. Which is why we chose to deal with him when the time came to finally be able to purchase. Chris made us feel welcomed and comfortable in purchasing a vehicle. I would recommend Chis and Mazda of clear lake to everyone! More

chris was very helpful and knowledgable about the car we wanted. He answered all our questions. The finance people explained everything and did not pressure us at all. Overall I would say it was a very g wanted. He answered all our questions. The finance people explained everything and did not pressure us at all. Overall I would say it was a very good experience and I would highly recommend this dealership and chris in particular More

The salesmen were friendly and didn't get to pushy about buying anything. They allowed us to go on three test drives, were patient during price negotiations without showing any signs frustration, and even t buying anything. They allowed us to go on three test drives, were patient during price negotiations without showing any signs frustration, and even though it appeared they were closed for the night they took the time to show us how to set up the Bluetooth instead of trying to rush us off. The buying experience was excellent, and we would recommend Mazda of Clear Lake to friends and family. More