DeMontrond Mazda

My experience with this dealership was negative from the very beginning. Had I not found the car at an exceptional price I would have opted to purchase my car elsewhere. When I initially found my car on very beginning. Had I not found the car at an exceptional price I would have opted to purchase my car elsewhere. When I initially found my car on Autotrader.com I contacted the dealership to set up an appointment for that evening. I work over an hour away from Clear Lake and was heading there in rush hour traffic. Upon my arrival the salesperson I had spoken to was not there but had left my information with one of his co-workers. The car was absolutely filthy inside and out and covered with dust. Also, the gas light was on so my first stop on my test drive was to a gas station - I found this to be very unprofessional as I had taken the time to set an appointment and felt that the car should have been ready when I arrived. Once it came time to work the deal, the sales person offered me a rate that was higher than what I viewed on autotrader. He continued to argue with me about the rate until I showed him the actual listing on my phone. After getting my new car home (everything prior had taken place while it was dark outside) I noticed the next morning that I had a break light out, one of my rear reflectors was shattered, there was moisture in both head lights, the rear left bumper was not attached, and the tires were off balance. This was a Saturday I immediately contacted the dealership and notified them of the issues and was informed that they would take care of it and would contact me back on the next business day to make arrangements for me to bring the car in and have a loaner car ready. I was never contacted. I contacted the dealership on Wednesday and no one knew what I was talking about as the sales person was off and did not relay the message to the appropriate parties. Once I got in touch with the sales manager I was told that I could bring the car in on the following Wednesday after work to pick up a loaner car. This would give the sales department appropriate time to order the parts so that I was not without my car for more than a day. Wednesday evening when I arrived at the dealership the sales manager was not present and no one on duty at the time had any knowledge as to what I was in need of - thus there was no loaner car prepared. After about 30 minutes of dealing with the people on site I was finally offered to take a car home and told that the sales department would contact me the next morning to go over the needed maintenance. I never received a call. When I contacted the service department regarding my car I was told that they had no record of it being there and no idea where the car was. I was told that my car "was missing." The next day when my car was "found" I was told that the parts were going to be ordered and that I would be contacted when they arrived. Later this afternoon someone else from the dealership called to inform me that my new plates had arrived and asked if I would like for them to mail them to me. I of course let them know that my car was actually there and asked for them to be installed while they had my car. I was told that this would be no problem. A week later when my car was finally completed, I went to pick it up - no license plates. Also, the tire balancing that needed to take place was not performed as there was only a "slight" off balance at 65 mph. This "slight" off balance would of course become more noticeable at increased speeds, but they were not going to fix it. I also noticed that one of the head lights had been repaired - but not both. After driving the car home, I realized that the "slight" off balance was extremely prevalent at increased speeds. I then contacted the service department and was told to bring it in so that they could ride with me in order to experience what I was complaining about. When I made the drive out to the dealership a few days later, I was told again that they would not fix it. The sales person also printed off a paragraph from one of his manuals and proceeded to read it to me line by line to explain when my head lights could not be fixed. When I asked why they fixed one and not the other, no one had a straight answer. All in all, my overall experience with this dealership was horrific. The management is poor, the staff is lazy, and customer service is a practice that no one at the dealership is familiar with. I would never recommend anyone to deal with this dealership. More

The sales side of the dealership treated me fairly and with respect. The sales staff listened to what I wanted from my new car and made sure I got all the details I wanted. When I had leather put on the with respect. The sales staff listened to what I wanted from my new car and made sure I got all the details I wanted. When I had leather put on the interior from the service department I ran into problems. However, when I returned the car and had the service department look over the car again they redid the leather and fixed all the mistakes that were made. It was a frustrating process, but they made it right in the end without making me feel like I was asking too much. They were very apologetic and truly wanted me to have a great buying experience. That is why I gave the dealership good ratings because in the end they made me a happy customer. More

Chris the salesman was wonderful. I wasnt ready to make a deal at first and he let me go with no pressure. I came back later in the day and decided to buy the car. The financing department was somewhat pushy deal at first and he let me go with no pressure. I came back later in the day and decided to buy the car. The financing department was somewhat pushy in purchasing extended warranty and other bells and whistles. The selling point for me was the low monthly payment. Adding ANYTHING to the sale was out of my budget and the gentleman helping me with paperwork just wouldn't accept that i DIDNT WANT any extended warranty. Eventually we got everything taken care of and my only complaint now is that I didnt notice the car didn't have cruise control, which is my own fault for not double checking. Overall good experience. More

We met with Ryan the first time we came in and he showed us the CX9. After a few weeks of thinking and looking at comparable vehicles, we came back to look again at the CX7 and CX9. Ryan wasn't there and Ch us the CX9. After a few weeks of thinking and looking at comparable vehicles, we came back to look again at the CX7 and CX9. Ryan wasn't there and Chris helped us. He spent at least 2 hours helping us look at both of the vehicles, colors and options on each. We finally decided on the CX9 Grand Touring and we love it! More

David Turner was very attentive to us from start to finish. We so appreciated his friendliness and keeping us updated on the process of the purchase/paperwork. Jorge Galvin was also great to work w finish. We so appreciated his friendliness and keeping us updated on the process of the purchase/paperwork. Jorge Galvin was also great to work with. He made sure we understood what type of services we were purchasing. He too was very friendly and he worked really hard to get the paperwork process in a timely manner which was greatly appreciated. More

This is the worst experience with a NEW Car Dealer that I have every in my life experienced. I put my car 2007 - CX-7 in the service dept of the dealer in which I purchased it do to the convience of the loa have every in my life experienced. I put my car 2007 - CX-7 in the service dept of the dealer in which I purchased it do to the convience of the loaner car and you would think the dealer should be able to detect the problem. YEA How about $4500 - $9000 worth of work needed.They were ready to replace the motor due to not being able to detect the problem. Unfortunatly my $820 car note was not worth paying this amount to repair so the left me with NOTHING after paying $40,000 over the last 4 yrs. ON TIME PYMTS. They left me walking. This is the worst sevice dept to ever deal with. They don't have a clue as to what they are doing. DO NOT GO TO THIS DEALER FOR A CAR!!!After having this car for 4 yrs. they blamed the problem on mls. on the vehicle which in fact were 107,000 mls. This should not be the problem to have to replace the engine motor.The car drove fine out there, it only had a popping noise in the engine. More

I had a great experience with Mazda and all of the salesmen there. From the sales department to the to the finance department and also the service department. I would definately recommend a friend o salesmen there. From the sales department to the to the finance department and also the service department. I would definately recommend a friend or family member to this dealership. Thanks More

Chris Danzell really spent a lot of time in helping my wife and I make a reasonable car purchase. Chris was very knowledgeable and seemed to really care about our decision. Alex Saldavar helped us come t wife and I make a reasonable car purchase. Chris was very knowledgeable and seemed to really care about our decision. Alex Saldavar helped us come to a price break my wife and I were comfortable with. David Almaraz took the time to explain all of our options in choosing a warranty that fit our needs. We had a very good overall experience and would recommend Clear Lake Mazda to family and friends. Terry and Melissa Garza More

**IM LOOKING TO PURCHASE A MAZDA CX7 IN WHILE DOING THAT I WENT ON THE MAZDA OF CLEAR LAKE WEBSITE..IM CHATTING WITH A REPRESENTATIVE ONLINE AND I TELL HIM WHAT IM LOOKING FOR APPARENTLY HE DOESNT KNOW HOW I WENT ON THE MAZDA OF CLEAR LAKE WEBSITE..IM CHATTING WITH A REPRESENTATIVE ONLINE AND I TELL HIM WHAT IM LOOKING FOR APPARENTLY HE DOESNT KNOW HOW TO COMMUNICATE BECAUSE HE SENDS ME THE LINK TO THE CAR..AND IM ALREADY LOOKING AT THE VEHICLE..."DUH"..HE STATED THAT SOMEONE WILL CALL ME....NO CALL..BUT I DID RECEIVE AND EMAIL..A BUNCH OF BS..TALKING BOUT "COME DOWN AND SEE US"..NO THANKS, SO I ADVISE IF YOU WANT TO DO BUSINESS HERE PLEASE BE AWARE OF THE NON-COMMUNICATION SKILLS THEY HAVE More

We purchased a Certified Pre-Owned 2011 Mazda2. For most of the sales process, we dealt with Fred and James, but we came to a final agreement on price with Ahmad. This process went well, but took a very lon of the sales process, we dealt with Fred and James, but we came to a final agreement on price with Ahmad. This process went well, but took a very long time. Everyone seemed honest and upfront. We dealt with David for financing, and this is where things took a turn for the worse. He rushed through the paperwork explaining very little of what he had done, saying he was trying to get us out of there quickly since we had been there so long. We noticed that he added an expensive extended warranty without asking. He redid the paperwork for us, and that was removed quickly and without push back. We thought everything was in order, signed the paperwork, and left the dealership after over three and half hours there. It was over an hour after the dealership closed for the night. The only frustration that night was that Fred told us it was too late for the dealership to put gas in the car, so we left the dealership with the gas light on and not enough gas to even make it home. This is the only car I have ever bought from a dealer that did not come with a full tank of gas. The next day, I realized we had been taken advantage of somewhere late I the financing process. At some point, the “cash price” of the vehicle increased by almost $1000 from the agreed upon amount. Some of the paperwork has the agreed upon price and some has the higher price. We should have caught this before signing everything away, but it was late, we were rushed, and we were trusting as everything else had gone very smoothly. When I called the dealership and spoke to Ahmad about this issue, he agreed that we should not have been charged the higher amount, and promised to talk to the finance director to get a resolution and call me back. That call back never happened, and now I cannot reach him via phone or email. The bottom line is this dealership will promise to be honest and reputable, but will sneak in anything they can to make an extra buck in the financing stage. Obviously, they are not as interested in making customers for life and gaining referrals as they lead on during the sales process. I will find another dealership, not owned by John Eagle, next time I purchase a car. If you buy a car here, watch every charge carefully, they will likely change in the dealer’s favor. More