DeMontrond Mazda - Service Center

On behalf of a coworker of mine, I must say this is the worst customer service I have seen extended to anyone. Despite the fact that she is a female, just had her vehicle fully serviced with warrantied en worst customer service I have seen extended to anyone. Despite the fact that she is a female, just had her vehicle fully serviced with warrantied engine work. The vehicle overheated on the first day, it was driven, after picking it up. Called the dealership asking to have it towed and was told it was not their responsibility; she would need to call and arrange a tow truck ($275). Loose bolting was found under the hood. One of the belts on the vehicle is not even spinning. Poor service work, poor quality control on service of vehicle. Not a dealership I would trust to handle my vehicles. Your entire service team may need some additional training in customer service and retention of customer's moving forward. Too bad we cannot select "ZERO STARS". That is what is deserved. More

Absolutely a great experience working with John on Monday and Tuesday. He listened to all my concerns, provided timely updates and most importantly treated me with kindness and respect on a day that was not and Tuesday. He listened to all my concerns, provided timely updates and most importantly treated me with kindness and respect on a day that was not going well. Thanks for the great customer service!! More

Whatever you do, don’t use DeMontrond Mazda for any auto repairs! They are trying to make me pay 3,000 for a part that was just replaced under 15,000 miles ago! It’s the turbo in my CX-7 that keeps going o repairs! They are trying to make me pay 3,000 for a part that was just replaced under 15,000 miles ago! It’s the turbo in my CX-7 that keeps going out. It’s definitely a faulty part. If you Google it you will see other people have had problems too w my year model. They said they have a Goodwill dept that could maybe help but I was denied! I am on disability bc of my cancer but that did not matter to them!! Goodwill my xxx!! They are no help at all!! More

I have been going to DeMontrond Mazda before it became DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always work DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always worked hard to get me everything I wanted. This past Saturday, I was on my way to show houses when I noticed the wrench had came on in my car letting me know it was time to get the oil changed. I pulled in without an appointment, but they made time for my car. I told them I was in a huge hurry so they even push a rush on it so that I was in and out so quickly. I even got a video of what was being done to my car. They have always take care of me & all my family members that have also bought from Kenny. We all really appreciate the great service & the kindness they always deliver even when your in a huge rush they cater to your every need!!! Love this dealership & everyone that works there! BEST SERVICE EVER!!!! More

I received exceptional service from Christopher Branch. I had to bring in my 2009 Mazda 6 in for service. He was very professional and informative. He placed me in a loaner vehicle and always kept me informe had to bring in my 2009 Mazda 6 in for service. He was very professional and informative. He placed me in a loaner vehicle and always kept me informed of what was going on. Ask for Chris Branch if you ever need service done to your vehicle. 🖐 ⭐️ More

Jonathan was very helpful and courteous with helping me with the replacement of my window. I don’t know the name of the person who greeted me when I arrived with my car, but he was very pleasant, friendly with the replacement of my window. I don’t know the name of the person who greeted me when I arrived with my car, but he was very pleasant, friendly, and welcoming. More

I'm very pleased with the professional service I received from DeMontrond Mazda, especially from Service Advisor Christopher Branch. I came in on March 26, 2021 for an "unscheduled" oil change, as I am from from DeMontrond Mazda, especially from Service Advisor Christopher Branch. I came in on March 26, 2021 for an "unscheduled" oil change, as I am from out-of-State. Chris greeted me promptly, helping meet my every need. He went far beyond my expectation. I have never had a greater experience from any other dealership. More