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DeNooyer Chevrolet
Colonie , NY
8,205 Reviews
For many years the DeNooyer Family has been servicing generations of customers with all of their automotive needs. Starting in 1943 with my grandfather, Jerry, in Kalamazoo, Michigan, the DeNooyer Family strives for customer satisfaction by treating every customer sincerely and fairly. Employees' morale plays a large part in this process. Our business was founded on honesty and integrity and we extend that to our employees as well as our customers. Some of our sales employees have been with us for over 25 years, learning more about the industry, community, and our customers' needs every day. Our service and body shop technicians and parts personnel are no different. Over the past 35 years, our technicians have serviced hundreds of thousands of vehicles. We have some technicians that have been with us for almost 30 years. They know some customers' vehicles better than their own. Working on your vehicle to them is like working on their own. Safety comes first! They pride themselves on making sure the job is done right the first time. It is because of this, that generations of customers send their vehicles to DeNooyer Chevrolet for all of their servicing needs.
My responsibility at the dealership is to make sure my family traditions hold true. Nothing is more important to me and my "family" than knowing that everyone that walks into DeNooyer Chevrolet has left 100% satisfied 100% of the time. I accept this challenge and hope that I am as successful in doing so as my father and grandfather were. I want to extend my sincere thanks for allowing my family to care for your family's automotive needs and look forward to the next generations' needs as well.
Sincerely,
Joel DeNooyer
Get the DeNooyer Chevrolet Assurance!
•World Class Customer Experience
•Professional and friendly sales staff paid on customer satisfaction, not profits
•Large selection of New and Pre-Owned Vehicles
•Market Based Pricing
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 8,205 reviews
June 26, 2020
Great job during the COVID-19 times in making me feel comfortable buying a truck. I’m hoping the service department can live up to the great service sales provided. comfortable buying a truck. I’m hoping the service department can live up to the great service sales provided. More
by MJONESLSHVAC
Verified CustomerEmployees Worked With
June 26, 2020
Denooyer is the best dealership. Everyone that works there is professional and courteous and go out of their way to assist you. I would highly recommend them. there is professional and courteous and go out of their way to assist you. I would highly recommend them. More
by cheryl.vaughn2
June 26, 2020
Worst dealership around. Ill never be back. Don't waste your time. Brought my equinox there 4x for service everytime there was an excuse. The first time supposedly the part was damaged upon arrival even th your time. Brought my equinox there 4x for service everytime there was an excuse. The first time supposedly the part was damaged upon arrival even though the previous day they told me I was good to come in the following day apparently nobody ever check the part to see if it was damaged it was. I dropped my vehicle off there and took a uber home only for them to call me back up and tell me to come get it so I took another Uber there and pick my car up. Of course I wasn't reimbursed for any of this which is fine and mistakes happen but the level of incompetence that I seen that the service department is second to none. So they told me they would order a new part and I would be there in a week or so. Flash Forward a month later I have to call them and they conveniently telling me that the part had arrived the previous day so the girls set me up an appointment for the following day when I showed up for the appointment they now tell me they don't have the part and they don't know why she made an appointment. Needless to say I was highly upset that this was the second time I got dragged out of my house during the pandemic for no reason. I contacted the service manager and let him know about what happened he told me they would send some guys out to pick up my vehicle install the part and drop it back off and fill my gas tank for my trouble cool seems like a nice gesture after two times of coming out for no reason during the pandemic. A couple days later they pick up my car bring it to the shop only to call me back up couple hours later and tell me that they ordered the wrong part it's for the passenger side when we need the driver side. You can't make this up. So now they tell me they want to keep my car for a couple days and that they'll give me a loaner car here I go again into the lift to go pick up a loaner car. I pick up the loaner car then they called me a couple days later and say that my car is supposedly ready. When I went to pick up my car I open my car door first thing I noticed a piece of Steel sticking out of my seat they never put my seat back together correctly. They were also supposed to fill my gas tank as a courtesy so I said let me turn my car on and say I did and when I did I found my gas tank still be empty like I have given it to them. I called the dude John who I was working with I need apologizes and tries to bribe me with a couple of oil changes like I don't want loyal changes I just want my seat fixed and the gas in my car that you said you guys were going to put in it. So I then end up being stuck there for about another 40 minutes why they try to fix and do what were already supposed to been done. I tried to speak with the service manager that day supposedly he was busy and he never called me back even after this final round of terrible service and as if it couldn't get any worse let me tell you it did. For when I got in my car I started driving down the road I immediately realized that whatever they had replaced on my seat was not the problem and that the problem still existed with the seat so after all my trouble during a pandemic I may add they still never fixed the problem. They got me a new seat frame for my seat I don't believe that was ever the problem I believe that one of the motor Hydraulics was bad. They have the worst service department the worst service in general that I've ever experienced in my 40 years on this planet. I highly recommend anybody in the market for a new car not ever go there in your life unless you want to be aggravated to the point of no return. More
by Joe Ahrent
Employees Worked With
Other Employees :
DJ St.Claire
June 26, 2020
Chris Smith is honest, straightforward and makes the buying process easy. This is my fourth vehicle from DeNooyer and happy to be a loyal customer. Excellent customer service. buying process easy. This is my fourth vehicle from DeNooyer and happy to be a loyal customer. Excellent customer service. More
by Bo
June 26, 2020
Dealership was fine during the sale, after the purchase was made they didn’t want to know anything when I had problems with the truck. was made they didn’t want to know anything when I had problems with the truck. More
by GARLINME
Employees Worked With
June 24, 2020
Service team friendly prompt and professional Called service department and got an appointment the next day. When I arrived to drop the car off they got me right in . Had a warranty issue taken ca Called service department and got an appointment the next day. When I arrived to drop the car off they got me right in . Had a warranty issue taken care of and an oil change and inspection. More
by GIARCMO
Employees Worked With
June 23, 2020
thank you the service i received was timely affordable and thoughtful, thank you for your help. I left on my trip confident that my car was safe/ the service i received was timely affordable and thoughtful, thank you for your help. I left on my trip confident that my car was safe/ More
by LADYHRATT10
Employees Worked With
June 22, 2020
My sales associate Andrew was awesome! He was so helpful and knowledgable. My finance person was really great as well, took time to help me pick out the right extended service plan to fit my need and was a and knowledgable. My finance person was really great as well, took time to help me pick out the right extended service plan to fit my need and was also super helpful, I cant remember his name but he was amazing too. More
by ANGIE001022
Employees Worked With
June 22, 2020
Never will go there again!!! I bought a car from Chris. He was very hurried and rude throughout the whole process. Due to COVID I couldn't test drive the car but was reassured by I bought a car from Chris. He was very hurried and rude throughout the whole process. Due to COVID I couldn't test drive the car but was reassured by several staff I could return it for an even exchange if anything was wrong with it. I bough the car in April and brought it back 4 times as there was something wrong with the clutch. I even advised this was a manufacturer warranty and wouldn't cost the dealership or I money as Ford Motor Co. would fix it. I even brought a print out of the extended manufacturer warranty. I was told nothing was wrong. When I called Chris he got very angry and said he'd have his lawyers call me back. I finally had enough with the rude man, and reached out to George the service manager. George took it on a test drive and within 2 min said - they are telling you nothing is wrong. Well I purchased my car in April, but never got a working car until May 17th. $1600 bill (which was covered by Ford Motor Co.) and my car is running fine. Ford also noticed a smashed battery box which they replaced. George & Chase from the Service Department were great! Chris however was only interested in money and not over all service. When I told him I had to exchange it he simply stated we have nothing on the lot for that amount. DO NOT GO TO HERE!!! More
by k82270pucci
Employees Worked With
Christopher Magnano
June 21, 2020
Great, professional, helpful! Jonathan takes very good care of my entire family. We would never go anywhere else to purchase a vehicle or have our cars serviced. care of my entire family. We would never go anywhere else to purchase a vehicle or have our cars serviced. More
by CHERIE0803
Employees Worked With
