DeNooyer Chevrolet

GM Warranty means nothing to Deooyer Bought a 2012 Avalanche still under original bumper to bumper and drivetrain warranties. After about a month the front driver side headlamp assembly Bought a 2012 Avalanche still under original bumper to bumper and drivetrain warranties. After about a month the front driver side headlamp assembly was full of moisture and the passenger side exterior door handle started pulling away from the door. Called Denooyer, explained what was wrong, made appointment, no problem, right? Wrong.The Day of appointment the 1st thing wrong was they had no idea why we came in, even though they send a confirmation with details of the problems. Then they started questioning the mileage, then what was covered, then told my wife they will get her a shuttle to take her home. What!?! Under the warranty they are suppose to provide a loaner vehicle of similarity. So my wife left with our vehicle and called me to tell me what happened. I called Denooyer and once again explained what was wrong, told them they were suppose to give us a loaner, car, and fix my truck. Oh no problem sir. So we rescheduled the appointment. Brought it in on that day, got our loaner, drove off, life is good, right? Not! About 3 hours later I get a phone call from someone who isn't our advisor telling me that the door handle is not covered under warranty because it's cosmetic. What!?! It's a door handle! It has function. Then they changed the wording and called it trim. So apparently if you buy a car, pull off the lot, and the door handles come off its on you. Then he tells me the moisture in the headlamp assembly is normal. I would've agreed to that statement except the other headlamp didn't have a bit of moisture in it. The driver side has had moisture in it for 3 weeks and counting. So annoyed! Then when picking up my unfixed truck they had something in the paperwork saying headlight needs a capsule. They said I declined the capsule. One, this was never mentioned to me and two, what the xxxx is a capsule and why do I need it if there is nothing wrong according to Denooyer service people. In Summary : Both of my cases, they are wrong and GM Warranties mean nothing to Denooyer. Done with Denooyer! More

Don't buy the chevy malibu!!!!! I saw a commercial on the 2016 chevy malibu and went to denoyer to get one and that was when my nightmare began . I spoke to this horrible salesman ca I saw a commercial on the 2016 chevy malibu and went to denoyer to get one and that was when my nightmare began . I spoke to this horrible salesman called Chris Magnano who rushed me into the deal without explaining into detail. Within five months this neww cars engine broke down five times after each repair . Chris never picked my calls or even return my emails . Denoyer don't care about you and your car after they get their money. If you are planning on getting new car Pls don't go to them or get any chevy model . DONT WASTE YOUR MONEY!!!! More

Terrible service experience Terrible experience. Denooyer worked on my car and ruined the door panel. It's been there over 3 times now and still not fixed. Left voicemail message Terrible experience. Denooyer worked on my car and ruined the door panel. It's been there over 3 times now and still not fixed. Left voicemail messages and they never got back to me, time to switch dealerships. Would NOT recommend their service at all to do even simple tasks! They are all very unprofessional and do not care what the customers concern is. They caused so much damage on my new car that I'm hoping another dealership will fix under the GM warranty. You always have to wait around, and the service department never picks the phone up, it's always leaving voice-mails and hope that you get a call back. Their sales department is decent, however I will not buy another vehicle from them (I've bought two so far and have had nothing but issues due to their service department). More

The customer service was horrible So im bringing my moms car in for some minor service the service for the car was good no complaints there. But when I walked in the receptionist was r So im bringing my moms car in for some minor service the service for the car was good no complaints there. But when I walked in the receptionist was rude from the beginning she had an attitude and rolled her eyes numerous times and it was pretty evident she could careless about servicing me. So after I called my mom and got the full name of the guy that I needed help with she called him. I was standing near the receptionist dest for about 10 minutes and she didn't say a word to me. Then about 5 minutes later a lady walks in and she greets her asks her about her day..... she helps the lady and the lady is standing a couple of feet from me and she calls the lady by her name and goes "there's a seat ring area over there with water and bagels" I find it very ironic that the lady got exceptional service when I got very disgusting service. And the whole time I was waiting for the car to be finished I stood in the showroom waiting. Great customer service always starts at the botttom and works it's way up. And the customer service that I received was disgusting and I wouldn't recommend the dealership to anyone. More

Will not buy another vehicle from them. My friends and family have dealt with DeNooyer and have had nothing but good things to say. So My wife and I decided to give them a try. Well we wen My friends and family have dealt with DeNooyer and have had nothing but good things to say. So My wife and I decided to give them a try. Well we went there and bought a 2014' F150. At the time of the deal it didn't have the rear tailgate on the truck and there was a crack in the front bumper and the front bumper was pulled out.. We were told the tailgate is in the body shop being fixed. We asked are you going to fix these things. We got from our sales guy was no we are selling the truck the way it is. Not to mention they were only taking $1000 off the asking price of the vehicle. If I wanted a vehicle like this I would've went to a buy here pay here lot where you get what you pay for. Then there were a few more dents and scratches in the truck doors and fender. . We said are you going to fix those. Sales guy said yes at first. Then all the sudden a day later well we aren't making any money on this truck so they are going to fix the tailgate and the holes in the interior of the truck and that's it. . So you'll have to pay for the other dents. Wasn't real happy about it because we loved this truck. But don't see how you can sell a $30,000 truck and not fix things asked. So we decided to buy this truck and they said it would be all set and were going to take care of the tail gate and the interior holes that they were going to take care of. So we went home and a few days later got a call from our sales guy and he said your truck is all ready. We got down there now coming from Amsterdam it's a 45 min trip one way. We walked around the truck and the tailgate wasn't fixed. Still had a big dent in it, The inside holes weren't fixed and the bumper wasn't fixed. I said to the sales guy what is going on?? I got well the tailgate was supposed to be fixed as he rubbed his head. And the bumper and other stuff well the body shop is busy. I said so you sell me this truck and it's not even done. He said well take it and Ill call you next week to get you in. We said fine. Better get us in. Well that following week my wife had to call him to get us in. So we ran the truck back down there. A few days later we got a call from the sales guy your truck is all set. So we went down there to pick it up. We get there and before we go in we look it over. This time the tailgate was done. The bumper was fixed. But the interior holes were not done and of course the rest of the dents on the truck were not done. So I got the sales guy to come out again and look over the truck with me. Showed him the interior holes are still not done. Body work still not done. He goes oh my god the guy who does that must have forgot. I said so now what, I have to take the truck and bring it back again. He said yeah. I said I'm not very happy. He said I know. I know. So we took the truck and again another week goes by. This time we noticed the truck was parked in our driveway and was leaking a pink fluid. My wife again has to call the sales guy to tell him we have a leak and see what is going on when we can get the truck in. He says I'll call you tomm. to let ya know. So we wait another day.. No call, she calls him and he says oh just call the service department and see if they can get you in and a rent a car. So now we have to make the phone calls to set things up. So she calls and they say we don't have a rent a car available for a few days. So now we can't drive our truck because we don't know what is going on with it. So after a few days our sales guy finally calls us and says bring the truck back down. I said if I bring it down please this time look the truck over to make sure everything is done before we come back to get it. So we drop the truck off. We get a call from the service dept. and they say they couldn't find the leak. You can come get it. We said no it leaks, drive the truck around and let it sit. It leaks pink fluid. Well they keep saying no leak found you can come get it. We said no now it has to go to the body shop. So we have bought the truck a month ago now. We have drove it maybe a week from it being back and forth so much. I am not very happy with the sales or service we got. I would not recommend you guys to anyone. I can't believe you treat people like that, after the truck is paid for and let it leave your lot. I do know I will not be back to buy another vehicle from you guys. Such a disappointment, Figured I would give your dealership a shot. Not a good first experience and that's too bad because I have many friends that are looking to buy new trucks. Well thanks for leaving a bad taste in my mouth. If you would like to discuss this issue with me you can contact me at 518-848-9405. More

impressed overall I previously had been a Ford/Lincoln owner and had an outstanding Dealer I had dealt with. In 2015 the Chevy Colorado really caught my eye and I looke I previously had been a Ford/Lincoln owner and had an outstanding Dealer I had dealt with. In 2015 the Chevy Colorado really caught my eye and I looked into with DeNooyer and Sales Consultant Richard O'Malley . Richard helped us thru the ordering process and did an outstanding job in getting me the truck I wanted. Now after nearly 10,000 miles and a couple services and recalls the service department has continued with fine quality and polite and professional. Having a caring dealership is #1 thing for me no matter what the Model/Make. Satisfied Customer Joel Hunt More

Another excellent experience Just purchased another car from Dave Mattice and DeNooyer Chevy. We dealt with Dave about a year ago and when I called asking for him he immediately Just purchased another car from Dave Mattice and DeNooyer Chevy. We dealt with Dave about a year ago and when I called asking for him he immediately remembered me and was available to see us right away and had the cars we wanted to test drive ready. He was able to juggle multiple customers on a very busy Saturday and not make you wait for anything. It is amazing to deal with someone that knows everything about the product and can make you feel comfortable throughout the selection and the buying process. First time ever buying more than one car from the same person. I highly recommend Dave if you need a car. A real pro! Also, DeNooyer has been fantastic to deal with for regular service and even fit us in for an oil change during the buying process even tough we did not have an appointment. More

Frustrated customer Received a complete run around from our sales person Chris Magnano. We were looking to trade in our 2014 Tahoe and purchase a 2016 model. He was hesi Received a complete run around from our sales person Chris Magnano. We were looking to trade in our 2014 Tahoe and purchase a 2016 model. He was hesitant to return phone calls or emails and sometime just wouldn't respond. Finally Chris told us to bring the Tahoe in so his sales manager could look at it and run the numbers. Well after spending 2 hours sitting at the dealership, he still had no numbers. So he lost the sale and Norhstar Chevy got our business. More

Do your homework when buying a used vehicle look it over . Don't impulse buy have and spend the time having the vehicle checked over good and if you do find issues bring it to there attenion and they will work Don't impulse buy have and spend the time having the vehicle checked over good and if you do find issues bring it to there attenion and they will work with you . I found that the sales department is great but service could use some improvement but all in all they are a good company to work with. More

Sell used Junk and then can't repair it I bought a used car from them which was not a Chevrolet. I took it home and noticed a noise coming from the car that got 100 times worse when I turned I bought a used car from them which was not a Chevrolet. I took it home and noticed a noise coming from the car that got 100 times worse when I turned right. I took it back to them as asked. The first day they took all day to replace the two front wheel bearings and determine that's not it. Then it sat for 24 hours while they waited for a text from a Honda dealer person (whoever it was) to tell them it could be a steering issue. Now it has to go to Honda. I have asked repeatedly to cancel the contract and return my money and trade as is my right under the NYS law and they keep ignoring that request. Do not buy from them they don't care once the ink is dry. More