DeNooyer Chevrolet - Service Center

Honest,fast,perfessional From the min I got there to the min I left if I had any questions about anything Dan was able to answer them for me. He made sure my truck was taken From the min I got there to the min I left if I had any questions about anything Dan was able to answer them for me. He made sure my truck was taken care of as if it was his own. He gained my business and will be the man I go and see for all of my chevy service needs. Thumbs up to him and the team over there. Be seeing you soon! More

Routine mait Dan quinn is as good as they come. Brought my 2015 silverado in for oil change and found a potential saftey hazard. Explained to me in laymens terms w Dan quinn is as good as they come. Brought my 2015 silverado in for oil change and found a potential saftey hazard. Explained to me in laymens terms what was going on and what can happen if not addressed. . work was also done in a very timely manner.. 5 stars for dan More

Service center success I'm never a fan of dealership service departments, I've always felt I was being treated as an afterthought. Dealing with Dan at denooyer was a new exp I'm never a fan of dealership service departments, I've always felt I was being treated as an afterthought. Dealing with Dan at denooyer was a new experience. I felt like more than a number, like an important piece to the process. I was kept informed, spoken to and treated with respect. It's why I'll continue to use denooyer as my first option for a dealership to use. More

Excellent customer service When entering the dealership to have by car looked at for brakes making a noise. I was greeted by Dan Quinn. He was extremely helpful and explained th When entering the dealership to have by car looked at for brakes making a noise. I was greeted by Dan Quinn. He was extremely helpful and explained the issues with my car in detail. He didn't make me feel like. Girl that knows nothing about cars. When I needed explaining he helped to clarify my confusion. I would recommend this dealership to all my friends and family More

Spent 8k still having issues I had a transmission issue with my 204 yukon xl. They claimed that it needed to be replaced and I also asked them to change fuel pump and look at fron I had a transmission issue with my 204 yukon xl. They claimed that it needed to be replaced and I also asked them to change fuel pump and look at front brakes. I approved all the work for 8k and less than month later I get a brake abs warning and take it to another chevy dealer they want another $400 because brake lines which were replaced by Denoyer were installed incorrectly and was worn out and leaking. Denoyer paid this bill be needed to put pressure on them to pay. Now the transmission is leaking at just over 2 months and 4,000 miles and I learn to find that the warranty which was to be for 100k miles only applies to parts and not labor. 8k would have been a nice down payment on a new Ford truck I am done with chevy/gmc will never buy another car from any dealer and this from a life long chevy/gmc person. Disappointed More

Lost cause. I will get to the point. No one calls you back. I was trying to trade my vehicle in for another at Denooyer. The team was supposed to get me rough est I will get to the point. No one calls you back. I was trying to trade my vehicle in for another at Denooyer. The team was supposed to get me rough estimate for my vehicle via text with pictures. I waited 2 days and finally called them. No luck, they were having a special sale. So, the heck with me i guess because I wasn't there. I will have Rebecca call you back today I was told. Nothing. Happened the next day as well. Finally, with another call from me, they said, oh, we had to send them out again to the used car sales man. I will call you back with an estimate. Here it is one day later after 6 days later. NOTHING.... Customer service-NONE. Lier-A perfect 10. Great job team Denooyer. Oh, and I already know. I'm just another number.... Not very impressed after what I explained to them that another dealer did to me. Reaction from Denooyer, Well that would never happen here. We are here for you. Ahahahahhahahahahaha. More

GM Warranty means nothing to Deooyer Bought a 2012 Avalanche still under original bumper to bumper and drivetrain warranties. After about a month the front driver side headlamp assembly Bought a 2012 Avalanche still under original bumper to bumper and drivetrain warranties. After about a month the front driver side headlamp assembly was full of moisture and the passenger side exterior door handle started pulling away from the door. Called Denooyer, explained what was wrong, made appointment, no problem, right? Wrong.The Day of appointment the 1st thing wrong was they had no idea why we came in, even though they send a confirmation with details of the problems. Then they started questioning the mileage, then what was covered, then told my wife they will get her a shuttle to take her home. What!?! Under the warranty they are suppose to provide a loaner vehicle of similarity. So my wife left with our vehicle and called me to tell me what happened. I called Denooyer and once again explained what was wrong, told them they were suppose to give us a loaner, car, and fix my truck. Oh no problem sir. So we rescheduled the appointment. Brought it in on that day, got our loaner, drove off, life is good, right? Not! About 3 hours later I get a phone call from someone who isn't our advisor telling me that the door handle is not covered under warranty because it's cosmetic. What!?! It's a door handle! It has function. Then they changed the wording and called it trim. So apparently if you buy a car, pull off the lot, and the door handles come off its on you. Then he tells me the moisture in the headlamp assembly is normal. I would've agreed to that statement except the other headlamp didn't have a bit of moisture in it. The driver side has had moisture in it for 3 weeks and counting. So annoyed! Then when picking up my unfixed truck they had something in the paperwork saying headlight needs a capsule. They said I declined the capsule. One, this was never mentioned to me and two, what the xxxx is a capsule and why do I need it if there is nothing wrong according to Denooyer service people. In Summary : Both of my cases, they are wrong and GM Warranties mean nothing to Denooyer. Done with Denooyer! More

The customer service was horrible So im bringing my moms car in for some minor service the service for the car was good no complaints there. But when I walked in the receptionist was r So im bringing my moms car in for some minor service the service for the car was good no complaints there. But when I walked in the receptionist was rude from the beginning she had an attitude and rolled her eyes numerous times and it was pretty evident she could careless about servicing me. So after I called my mom and got the full name of the guy that I needed help with she called him. I was standing near the receptionist dest for about 10 minutes and she didn't say a word to me. Then about 5 minutes later a lady walks in and she greets her asks her about her day..... she helps the lady and the lady is standing a couple of feet from me and she calls the lady by her name and goes "there's a seat ring area over there with water and bagels" I find it very ironic that the lady got exceptional service when I got very disgusting service. And the whole time I was waiting for the car to be finished I stood in the showroom waiting. Great customer service always starts at the botttom and works it's way up. And the customer service that I received was disgusting and I wouldn't recommend the dealership to anyone. More

Awesome customer service I was on vacation in Florida for 6 days and Dave Mattice went above and beyond for me. My truck, a 2012 Silverado 3500 Diesel, was in dire need of I was on vacation in Florida for 6 days and Dave Mattice went above and beyond for me. My truck, a 2012 Silverado 3500 Diesel, was in dire need of an oil change and was parked at the Albany Airport. Dbave graciously volunteered to go get my truck and have the oil changed while I was away, at no inconvenience to me. This type of customer service is why I continue to purchase vehicles at Denooyer. Dave should be Congratulated for his outstanding commitment to your business. I will remain faithful to this dealership for all vehicle purchases and service in the future. Thanks again Dave!! More

Horrible Only gets one star because I have to. Service team is nice but it's only because they know they are robbing you. After being told the problem when w Only gets one star because I have to. Service team is nice but it's only because they know they are robbing you. After being told the problem when we brought the car in, they looked at it and determined that the problem was caused by something different. Only to tell you later that the problem that they were told about was actually correct. Then when a sensor fails in the same area they were working on they take no responsibility for the problem and charge you more money to fix it. They also tell you they're going to order a part (recall) for you and never do. And they are going to talk to their GM about waiving fees, and never do! More