DePaula Chevrolet

Great Experience Mike (salesman) and Nick (finance manager) were great. They got me a great deal. WI think my credit I was skeptical on what they'd be able to accompli Mike (salesman) and Nick (finance manager) were great. They got me a great deal. WI think my credit I was skeptical on what they'd be able to accomplish for me. Believe it or not they pulled it off. I didn't have to put a huge amount of money down. I'm impressed. They were attentive and really worked with me. I think they've got a customer for life!! More

pulled my credit without authorization I test drove a car that I was considering. they took my info, asked for my social security number , I asked why they needed that because I had a pre-a I test drove a car that I was considering. they took my info, asked for my social security number , I asked why they needed that because I had a pre-approval in hand but she said it was need to run the numbers and see what kind of pricing they could do on the car, but we agreed they would not need to run my credit. they did anyway and if affected my credit. Do not give them your credit info unless you are closing the deal. I went with another dealership, because this one seemed unethical and the since I had the pre-approval they never asked for my SS#. More

Amazing family oriented service with no hassle!!! After visiting the website I called and an appointment was made for me for VIP service on a pre-owned vehicle. I was looking to trade in my minivan f After visiting the website I called and an appointment was made for me for VIP service on a pre-owned vehicle. I was looking to trade in my minivan for a newer version of what I owned with more bells and whistles. Upon arrival, the vehicle was already out front and I was promptly greeted outside by Joe Fifield. My 3 year old daughter was with me during the whole experience from start to finish. She was treated with the same welcoming enthusiasm as me. I received no hassle, no gimmicks prompt assistance to accommodate my needs. Upon entering the sales office she was given a book to color in and received a balloon of her color of choice. I was equally impressed by their ability to lower my monthly payments after a trade in. Joe did an amazing job at making this a 5 star rated experience. I look forward to working with this dealer for future needs. Thank you to Joe, Nick and Dimitri for all your assistance with my Town and Country! More

Outstanding professionalism! I have never, in my adult life, been treated with greater respect and professionalism than I have during my recent interaction with DePaula Chevrolet I have never, in my adult life, been treated with greater respect and professionalism than I have during my recent interaction with DePaula Chevrolet - Service Department. From the initial and subsequent telephone calls to the two visits I had to make for a GM covered warranty (two visits instead of one was my fault), this place just startled and amazed me on how good they are, how patient, friendly, professional, concerned and accommodating. Folks, I'm sold on this dealership. Management is doing it right and they have top notch staff. I even visited the sales floor and found zero pressure, just tons of honest feedback and good information. They have my business from now on. And mind you, I hate going to dealerships. I've had so many horrible experiences that going to a dealership, for me, is like having to go to the dentist for surgery. Not any more. Thank you, Marc Rosebeck! Thank you, Tom Restino! I'm xxxx impressed! More

Recent used car buying experience After viewing a used Mercedes online my fiancé and I showed up at the DePaula (new car lot) without an appointment. We were greeted with friendly sta After viewing a used Mercedes online my fiancé and I showed up at the DePaula (new car lot) without an appointment. We were greeted with friendly staff that informed us we had to drive about a mile up the road to their used car lot. One of the managers, Joe Celeone said he would send Sales Professional Robert Albolino to meet us there in order to help us immediately. We test drove the car and fell in love with it and we were able to work out a mutually agreeable deal with Robert and sales manager Jeff Bedian. Then we met with Nicholas Dileva-Cordi and worked out the best possible financing for a 2007 vehicle. The car was completely reconditioned with new tires, brakes, oil change and meticulous detailing. Overall the whole experience was extremely positive! More

Great car buying experience I recently visited Depaula Chevrolet's used car store on Central Ave. I was interested in purchasing one of the cars on their lot. Immediately upon I recently visited Depaula Chevrolet's used car store on Central Ave. I was interested in purchasing one of the cars on their lot. Immediately upon entering the office I was greeted with smiles and the entire staff was so pleasant and made me feel very comfortable. My appointment was with Mike Zanchelli, he greeted me with a smile and handshake and promised that they would do everything in their power to get me into the car I wanted. We discussed price point and all the particulars, took a test drive and then went to work. He gave my info to Nicholas Dileva-Cordi, their numbers guy and he worked with all his connections to get the best possible interest rate to get me as close to my price point as possible. By the end of the appointment I was a car owner and very satisfied with the transaction. Mike was in contact with me the entire time, he took care of all the insurance changes and also the transferring of the plates. It could not have been easier. I walked in the next afternoon to a car that was immaculate, the detail staff did an amazing job getting it ready for me. Nicholas and I cinched up a few last minute details, I signed all the necessary paperwork and drove away with a beautiful car. Mike, Nicholas and all the staff at Depaula were a pleasure to work with, they seem like a tight knit group and the whole experience was easy and fun. I would recommend checking them out the next time you are in the market to purchase a car. Sincerely Diane Arcodia Rinaldi More

Corvette Tech Kevin McDevitt--EXCELLENT! Kevin McDevitt/Corvette Tech = Excellence Listens to concerns. Today had Mobil 1 Oil Change, NYS Insp. and a TSB for creaky roof repair. Always an Kevin McDevitt/Corvette Tech = Excellence Listens to concerns. Today had Mobil 1 Oil Change, NYS Insp. and a TSB for creaky roof repair. Always an excellent job and attention to detail. Would recommend Kevin for ANY Corvette service work. Thanks! More

2012 Nissan Murano 1101 center ave. Great staff,friendly,understanding and helpful. Mike provided excellent service. The process was easy and fast. Before i signed my paperwork i was hap Great staff,friendly,understanding and helpful. Mike provided excellent service. The process was easy and fast. Before i signed my paperwork i was happy with the payment. Once i spoke to Nick the manager he was able to help me more. Great price as well as the great warranty package. Ill definitely pass the word about Depaula. Thank you Nick and staff. More

They couldn't find the freaking car.....Are you kidding me? My visit to the dealer rekindled all the negative feelings people generally have about the used car shopping experience. Most importantly, despite hav My visit to the dealer rekindled all the negative feelings people generally have about the used car shopping experience. Most importantly, despite having an appointment, and a previously completed credit application these "sales people" couldn't locate the car that had been "pulled" for me. having driven an hour to test the vehicle I wasn't amused. After 15-20 minutes, I walked, and considered myself lucky. I would never, ever make such a large purchase from such a poorly run, obviously volume-only mill. There are so many vehicles in so many other places..... why chase this nonsense? More

Typical High Pressure sales games I went to Depaula looking for a specific vehicle that I had seen on their website. First I was told it was down the street, then told it was out back I went to Depaula looking for a specific vehicle that I had seen on their website. First I was told it was down the street, then told it was out back and had not been detailed yet. I was OK with that. Then it took almost another hour for them to find the keys for it. I almost left at that point. When I went to test drive the car they took my key to evaluate my trade. When we returned I told the sales guy I wanted my key back. He says ok, leaves, comes back a few minutes later with numbers and no key. I asked again. He said in a minute. This is a typical tactic used by some dealers to make you feel cornered and stuck as if you can't leave. In addition they pulled the "If we can get they numbers where you want will you buy today". I will never, ever agree to this with any dealer. It's basically saying unless you commit to buying right now, we will not take you seriously or offer you the best deal. He then comes back with the numbers and explains that the car was X but now its Y. I said the website had it listed at Y so X doesn't matter. I told the sales guy I was done and to get my key. He snaps back loudly that this is a negotiation. I said get my key. After waiting 5 more minutes to get my key, he brings back one of the slimy sales managers in their white shirts. He has my key in his left hand. I reach for it and he pulls it away. Now I am really pissed. I grabbed the key and said what the xxxx is wrong with you and left. Horrible place and I wont tolerate their sales gimmicks and non-sense. Other dealers here in the area don't pull this garbage. Years ago was a good place but since the daughter took over it has sucked. More