Back

DePaula Ford - Service Center

Albany, NY

4.6
2,708 Reviews

2,708 Reviews of DePaula Ford - Service Center

Sort by
March 12, 2025

Lenny was communicative and transparent throughout the whole process. Thanks again for getting my truck back on the road! More

by J.PIERCE14
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

Lenny was on-time with my appointment and very detailed to what would be done. He even gave me an accurate estimate of time for service! More

by ch4rlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

My service was quick and completed in a timely manner. Lenny kept me updated about the progress of my service and delivered it back with in the time frame More

by Tpieck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

Lenny is transparent and honest. That’s exactly what you look for in a service advisor. More

by js.northway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

My car was done in a timely manner. Service write was great and very knowledgeable when I asked questions about my car. I will be coming back again! More

by MFARNAM71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

I was greeted as a valued customer. The communication about the service and recommended future services was great. More

by MR_MCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

They are not pushy and will find the right vehicle for you. I would recommend them. More

by butchhills27
Recommend Dealer
Yes
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Chase at Depaula Ford service desk is always super helpful with scheduling, updates and recommendations. More

by CBANGDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
March 05, 2025

Just the State inspection and it was quick, no issues at all. The service agent handled the paperwork and I was done before his time estimate. More

by EMSAMANIEGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

I had a very good experience getting my inspection updated, I will return there again. More

by silashshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
10
...