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DePaula Ford - Service Center

Albany, NY

4.6
2,798 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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2,798 Reviews of DePaula Ford - Service Center

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September 07, 2023

The worst dealership ever! They stole money from center console doing detail they did not fix the dents I brought UT to them to repair that they knowing knew about sold it to m More

by richbillsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2023

Luis is a fantastic representative for your company. Very professional and great customer service skills! More

by ADKKETTLEKORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2023

After I brought my Ford scape in they disconnected my guild pup system and return the car with it disconnected. I took it to my mechanic to evaluate the fact that the car was shutting down, he just plug More

by Dfdelbasto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
September 04, 2023

Agent was professional however I did not like that the paper mat cover was left in place on my mat and the used plastic covering on my seat More

by nsgpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guild, Chance
September 02, 2023

Very thorough in checking the vehicle for other required repairs for which weren't noted. Great job More

by greggricecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2023 -

greggricecan responded

Im real

September 01, 2023

I’ve never had any problems The maintenance department are excellent, just call make an appointment & you are taken right in More

by gks594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

They are The best ever! Always treat you like you matter and are heard! Wouldn’t wanna go to anyone else! More

by alexis_rivera_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Team was great, we have purchased most of our vehicles from Depaula, will continue to go back More

by wendy.daunais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

I once again had an amazing experience with DePaula Ford Service! First of all Lenny recognized me after not seeing him for at least two years! He called me as he said he would and had the service departme More

by TINA6T6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

service on my F250 was top notch fifteen word minimum is way way too many More

by ROYGBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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