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DePaula Ford - Service Center

Albany, NY

4.6
2,800 Reviews

2,800 Reviews of DePaula Ford - Service Center

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August 28, 2023

I once again had an amazing experience with DePaula Ford Service! First of all Lenny recognized me after not seeing him for at least two years! He called me as he said he would and had the service departme More

by TINA6T6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

service on my F250 was top notch fifteen word minimum is way way too many More

by ROYGBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

The customer service was excellent. They took care of all 5 of my concerns and even suggested new wiped. Fixed and done quickly. Great experience More

by marriner61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

My service experience with DePaula was was easy and quick to schedule. I received a text prior, reminding me of the time and day of my schedule appointment. I also received texts throughout the day on how my More

by TCATALFA
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
August 25, 2023

Great experience Lenny was awesome . Vehicle was ready earlier than expected and the problem was resolved More

by paganv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

As this is my first experience with this dealership I am pleased with the treatment, communication and service. It felt like they were transparent &fair in pricing. They offered to give me a ride instead of More

by tjeanwilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason?
August 23, 2023

Left my daughters car for a coolant flush and check. To my surprise they completed the 2 recalls that had just come out already. I did not even have to ask. Awesome job to the service dept. More

by james.weidman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

The guys are friendly and knowledgeable. I worked with Chance and Jason. Although they seem to be short staffed, they were able to repair my 2010 Explorer which seems to be running much b More

by kiewilliams
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance and Jason
August 21, 2023

Service is always done in a timely and professional manner. Staff is friendly, courteous and knowledgeable. More

by mardonm
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
August 21, 2023

Great service warm and fuzzy waitting room. I feel very comfortable having my car serviced here More

by WLDAVID1667
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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