Tracie Johnson

I have to say what a great buying experience I had recently at DePaula Ford. Was shopping for a 2026 Explorer Platinum and after checking their inventory on line, scheduled an appointment. Walked in recently at DePaula Ford. Was shopping for a 2026 Explorer Platinum and after checking their inventory on line, scheduled an appointment. Walked in the door and was immediately greeted and brought to Jim Rosamino, who in turn introduced me to Gavin Bodah, who would be my sales person. Gavin was extremely knowledgeable about the Explorer and once narrowing down which one I was interested in, immediately brought it up for a test drive. Gavin pointed out all of the features and answered each of my questions before the test drive which really helped make my decision to purchase from DePula. Once we got back to the dealership began settling on a price, and they were able to get where I needed to be as well as maximizing the rebates available. I then met with the finance manager Traci Johnson who reviewed my requested financing and assured me everything was in order based on my pre-approval with Ford. Credit and scheduled the delivery of my Explorer the following weekend. Once again I was completely satisfied with the delivery of the vehicle. Gavin took the time to go over all the technology in the vehicle and getting me setup on The Ford App as well explaining different features of the vehicle. The entire process from start to delivery was seamless and I would highly recommend DePaula Ford…They are the best ford Dealership in Upstate NY. More

by cfcostanzo Verified Customer Verified Customer

Report | Print

The whole experience at DePaula Ford was excellent The whole staff was very pleasant to deal with very friendly I enjoyed working with them and buying a truck whole staff was very pleasant to deal with very friendly I enjoyed working with them and buying a truck More

by thecountryposse Verified Customer Verified Customer

Report | Print

James was awesome. He answered all my questions and followed up on everything. They delivered my car to my house. Tracy helped with all the paperwork. I don’t think it He answered all my questions and followed up on everything. They delivered my car to my house. Tracy helped with all the paperwork. I don’t think it could have been any easier. More

Report | Print

Glenn Cummings was wonderful. Great sales professional, great guy. Easy to work with. Stress free experience. Professional and courteous, like all the staff. Tracie from Finance Great sales professional, great guy. Easy to work with. Stress free experience. Professional and courteous, like all the staff. Tracie from Finance was great too. The new showroom and shop are beautiful. Highest recommendation I can give. Thank you Glenn. Thank you DePaula. More

Report | Print

Knowledgeable staff and not pushy with making a seal. They genuinely want to make sure that the vehicle you’re getting is what you want and also what you can afford. They genuinely want to make sure that the vehicle you’re getting is what you want and also what you can afford. More

by tedfordmichael500 Verified Customer Verified Customer

Report | Print

Awesome people to work with. Made the trade in and drove out the same day. Made the trade in and drove out the same day. More

by CHUCKPLANT Verified Customer Verified Customer

Report | Print

Salesman Masood was great but there was a $1600. 00 error made on my contract. Apparently, this error was due to the computer? Tracie made it right however. 00 error made on my contract. Apparently, this error was due to the computer? Tracie made it right however. More

by coffeeliberationfront Verified Customer Verified Customer

Report | Print

This dealership is clean, the people are friendly and knowledgeable Everyone is happy and helpful knowledgeable Everyone is happy and helpful More

by carolalden2563 Verified Customer Verified Customer

Report | Print

Nate had a very low pressure sales approach but he provided a lot of information and answered all my questions. Everyone at the dealership were very patient and honest. The delivery process was very s provided a lot of information and answered all my questions. Everyone at the dealership were very patient and honest. The delivery process was very smooth and picked up my new car without any issues. Overall it was a very good experience. More

Report | Print

Nick was excellent to deal with. Got the best price possible for the new Ford due to employee pricing and received a fair trade-in price, making the transaction as easy as possible. Got the best price possible for the new Ford due to employee pricing and received a fair trade-in price, making the transaction as easy as possible. Took it home the same day. More

Report | Print