DePaula Ford - Service Center

Cam was amazing! Simple as that! But since I have to write at least 15 words, I'll say he was f***ing amazing!! Simple as that! But since I have to write at least 15 words, I'll say he was f***ing amazing!! More

Unable to diagnose and repair an issue that took me 10 minutes to find the solution online. Also found out that at least thousands of people are having the same issue with this model and adjacent rage of minutes to find the solution online. Also found out that at least thousands of people are having the same issue with this model and adjacent rage of years. It made me decide agains purchasing the Bronco AB. More

Lenny was absolutely fantastic! The only negative about the experience was that the woman who set up my appointment on the phone said it would be a 6 hour job. So I had arranged a The only negative about the experience was that the woman who set up my appointment on the phone said it would be a 6 hour job. So I had arranged a ride home from someone which was an inconvenience. Upon arriving for the appointment I was told it would take under 1 hour. It actually took 45 minutes. That was wonderful- but clearly the 6 hour quote was completely incorrect and caused an inconvenience to the person who had come with me for a ride - which was unnecessary. Stuff happens and Lenny took such good care of us that I wouldn’t hesitate to use this dealership again for service. More

Worst service or purchase on a car. They had my car three weeks to fix a heated seat element. The first two weeks they never even called to update me. Lastly, when I picked up the car t They had my car three weeks to fix a heated seat element. The first two weeks they never even called to update me. Lastly, when I picked up the car the seat was broken and had to come back. Just a mess. More

The people at DePaula Ford are the best. I've known them for a long time, and they treat me like royalty. I've known them for a long time, and they treat me like royalty. More

They were pleasant to talk to and treated my concerns as a priority both professionally and personally. Never had this experience with any other dealership I have worked with. a priority both professionally and personally. Never had this experience with any other dealership I have worked with. More

The paint job wasn’t to good. Left primer over spray on windows windshield a chrome. Left primer over spray on windows windshield a chrome. More

This is my first visit. Everything went well so far, except I felt rushed. I hope that when I go back I get a little more explanation on my vehicle's problem. Everything went well so far, except I felt rushed. I hope that when I go back I get a little more explanation on my vehicle's problem. More

Messed up my parts list. Didn't prioritize well. Took way too long. 300 dollar spark plugs! Didn't prioritize well. Took way too long. 300 dollar spark plugs! More

My extremely disabled father drove two hours to visit my mother after she was airlifted to Albany Med and placed in their ICU. He blew a tire, and I was able to get home safely towed to the dealership. Ob mother after she was airlifted to Albany Med and placed in their ICU. He blew a tire, and I was able to get home safely towed to the dealership. Obviously taking advantage of his severe disability and almost complete inability to speak after having several strokes this year, they charged him just short of FIVE HUNDRED DOLLARS to replace ONE tire on his vehicle. I also called the dealership for 4 HOURS STRAIGHT to find out the status of the vehicle and no one could give me an answer. I eventually was transferred to some guy's cell phone who wasn't even on the premises, who told me he'd call me (and never did). I had to drive 2 HOURS just to confront someone and get a straight answer. Unfortunately my father hadn't told me the price yet, otherwise I would have gladly taken this up with them in person. I will be leaving this review on every social media website I can find and sell be calling the BBB as well. Shame on you for taking advantage of a disabled person while his wife is literally fighting for her life. More