Back

DePaula Ford - Service Center

Albany, NY

4.6
2,800 Reviews

2,800 Reviews of DePaula Ford - Service Center

Sort by
August 20, 2023

Lenny was great he kept me informed about my vehicle and he let me know that I needed to replace my timing belt on scale 1-10 I give Lenny a 10 thanks mbacon More

by MBACON2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2023

Easy to make an appointment. Car was serviced quickly and on time. Luis was great to work with. More

by LORI34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

It took hours for them to find out why check engine light was on. No one came to talk to me from 7:45 am 1 pm and this was after I waved staff down. Your staff is very friendly, which makes complaining un More

by Carolinemt201417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
August 18, 2023

Kept me appraised of status and what was needed. Did great work at the price I was quoted. Very Satisfied with service More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance. Very polite and had my paperwork ready.
August 18, 2023

Lenny was great in the hold transaction, the service was amazing, quick. I definitely recommend and return for all my service needs. Thanks for letting me do this survey. Gary Bazar More

by gbazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2023

Excellent customer service. Guys and mechanics are friendly and curtious. Satisfied with work done my Ford Escape. More

by Adelossa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2023

Service department was great my new car was missing a molding they ordered it called me when it came in I stopped by took them 20 minutes i was out the door More

by warburton63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

I came on for an oil change, and Lenny F was very quick and knowledgeable about helping me and getting the job done quickly. On top of that Lenny was very friendly and instilled a sense of confidence I was More

by pharrington012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

Liked the service, the technician was awesome and explained the fact which help me to take decision. More

by Mahmud Hasan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Excellent service ! Lenny was kept me informed and saw to my service all along the way More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
102
...